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ITIL® 4 Foundation – Live Instructor-Led Certification Training (with Official Exam Voucher)
Master the fundamentals of IT service management with live, expert-led training.
Training format:
Training format:
- Delivery: Live Instructor-Led (virtual or in-person)
- Duration: 2 days (14 contact hours)
- Format: Interactive lectures, group discussions, quizzes, and mock exam practice
- Language: English
What is included:
- Official eBook (PeopleCert)
- Learner Kit
- ITIL® 4 Foundation Exam Voucher (online proctored exam)
- Practice exams – Over 300 questions designed to mirror the real test
- Earn 14 PDUs
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Training Schedule
Description
Choose Your Training Format
Option 1 – Self-Paced eLearning
💻 Learn anytime, at your own pace
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9+ hours of content
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eBook
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Exam voucher
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Learner Kit
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320+ Practice Exam Questions
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6 months access to eLearning
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Access to learner community
Option 2 – Live Training (Instructor-Led)
🎓 Interactive, coaching-focused experience
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2-Day Intensive Training
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eBook
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Exam Voucher
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Learner Kit
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320+ Practice Exam Questions
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Group activities & discussions
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Real-time coaching & feedback
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You can reschedule or change your training cohort before your exam voucher is issued
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Access to learner community
Option 3 – Corporate Training
🏢 Tailored programs for teams and organizations
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Customized delivery format (eLearning, virtual or in-person)
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Flexible scheduling to suit your team’s availability
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Official eBook, Learner Kit, and Exam Voucher included
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320 + Practice Exam Questions
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Interactive workshops with real-world case studies
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Focus on aligning ITIL® practices with your business goals
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Group discounts available
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Access to learner community
Training Options
Why Learn with AGILEPM HUB?
Meet the instructor
Aray Kaken
ITIL® 4 Master | PeopleCert Ambassador | Accredited Trainer (Scaled Agile, ICAgile, PMI, PeopleCert)
Aray Kaken is an experienced Agile and Service Management trainer and consultant who has delivered Agile, DevOps, and IT Service Management training to more than 500 professionals across leading global organizations, including Barclays Bank, Lloyds Bank, Cathay Pacific, Costa Coffee, Chanel, and others.
As a PeopleCert Ambassador and ITIL® 4 Master, Aray brings deep expertise in modern service management, digital transformation, and enterprise agility. His sessions are known for being practical, engaging, and results-driven, helping learners not only pass certification exams but also apply ITIL® principles effectively in real-world environments.
Expect clear explanations, relatable examples, and practical frameworks that make ITIL® concepts come alive—guided by an instructor who’s passionate about helping professionals build confidence and deliver measurable impact.
Aray Kaken is an experienced Agile and Service Management trainer and consultant who has delivered Agile, DevOps, and IT Service Management training to more than 500 professionals across leading global organizations, including Barclays Bank, Lloyds Bank, Cathay Pacific, Costa Coffee, Chanel, and others.
As a PeopleCert Ambassador and ITIL® 4 Master, Aray brings deep expertise in modern service management, digital transformation, and enterprise agility. His sessions are known for being practical, engaging, and results-driven, helping learners not only pass certification exams but also apply ITIL® principles effectively in real-world environments.
Expect clear explanations, relatable examples, and practical frameworks that make ITIL® concepts come alive—guided by an instructor who’s passionate about helping professionals build confidence and deliver measurable impact.
Patrick Jones - Course author
ITIL® Certification Pathway
Want to learn more about the ITIL® certification path and explore advanced modules?
Frequently asked questions
What is the ITIL® 4 Foundation certification?
The ITIL® 4 Foundation certification introduces you to the modern framework for managing and delivering IT-enabled services. It provides a fundamental understanding of key concepts, principles, and practices within the ITIL® Service Value System (SVS) — helping individuals and organizations deliver business value through IT.
Who should attend ITIL® 4 Foundation training?
This course is ideal for IT professionals, service managers, team leaders, consultants, and anyone interested in understanding IT service management principles. It’s also the first step for those planning to progress to higher-level ITIL® certifications.
What is included in the training package?
Each enrollment includes:
(Note: Learners can reschedule or change cohorts before the exam voucher is issued.)
- Official ITIL® 4 Foundation eBook
- Official Learner Kit
- Exam voucher (online proctored or paper-based)
- Practice exam questions and mock tests
(Note: Learners can reschedule or change cohorts before the exam voucher is issued.)
Who delivers the training?
All sessions are delivered by certified ITIL® trainers with extensive experience in service management and real-world implementation of ITIL® practices.
How is the exam conducted?
The official PeopleCert ITIL® 4 Foundation exam is:
- Online proctored (available anytime, anywhere)
- 40 multiple-choice questions
- 60 minutes (non-native English speakers receive an extra 15 minutes)
- Closed-book
- Passing score: 26/40 (65%)
Will I receive a certificate?
Yes! Upon passing the exam, you will receive an official ITIL® 4 Foundation certificate issued by PeopleCert.
Does the ITIL® 4 Foundation certification expire?
All PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
You can choose to renew your certification by passing any ITIL®exam. The renew by date for all of your ITIL® certifications will be extended for three years. Or
You can collect and log CPD points with PeopleCert Plus Membership: An active PeopleCert Plus subscription is required. For ITIL® you will need to submit at least 20 CPD points each year for 3 years consecutively.
You can choose to renew your certification by passing any ITIL®exam. The renew by date for all of your ITIL® certifications will be extended for three years. Or
You can collect and log CPD points with PeopleCert Plus Membership: An active PeopleCert Plus subscription is required. For ITIL® you will need to submit at least 20 CPD points each year for 3 years consecutively.
Can I reschedule my training date?
Yes, you can reschedule or change your training cohort before your exam voucher is issued. Once the voucher is issued, changes are no longer possible.
Do you offer group or corporate training?
Yes, we offer customized training options for teams and organizations, with flexible delivery formats and group discounts.
What is your pass rate?
Our learners achieve an average exam score of 92%, with a 98% satisfaction rating for trainer knowledge and delivery. Learners who complete all mock exams consistently pass on their first attempt.
Is AGILEPM HUB an accredited provider?
Yes, AGILEPM HUB is PeopleCert Accredited Training Organization (ATO).
Any Questions? Feel Free to Reach out!
Advance your career with flexible, practice-driven training in Product Management, Product Ownership, Service Management, and Project Leadership
Copyright © 2025 AGILEPM HUB
ITIL® and the Swirl logo™ are registered trademarks of PeopleCert group.
Used under licence from PeopleCert. All rights reserved.
AGILEPM HUB is a PeopleCert Accredited Training Organisation (ATO) authorised to deliver official ITIL® 4 training and certification programs.
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