Terms and Conditions

These Terms apply to both consumers and business customers. If you purchase on behalf of a business, you confirm you have authority to bind that business to these Terms.

• 5.1 Unless otherwise indicated, all Content and underlying code on the Website is owned by or licensed to AGILEPM HUB and is protected by applicable laws.
• 5.2 You are granted a limited, non‑exclusive, non‑transferable licence to access and use the Website and, where applicable, Paid Content for your personal, non‑commercial use only.
• 5.3 Except as permitted by law or by express written permission from us, you must not copy, reproduce, modify, distribute, sell, license, frame, scrape, or create derivative works from any part of the Website or Content.
• 5.4 Third‑party names, logos, and marks are the property of their respective owners and used for identification purposes only.

• 6.1 You are responsible for User Content you submit and for your use of the Website. Do not submit content that is unlawful, infringing, defamatory, abusive, misleading, or that contains malware or unsolicited promotions.
• 6.2 You grant AGILEPM HUB a worldwide, royalty‑free, transferable licence to host, store, reproduce, and display your User Content for the purpose of operating and improving the Website and Services.
• 6.3 You must not: (a) harass or impersonate others; (b) attempt to gain unauthorised access; (c) use automated means to access the Website; (d) share your Account or allow others to use your credentials; (e) circumvent any access or usage limits.
• 6.4 We may monitor, remove, or refuse any User Content that breaches these Terms.

• 7.1 You may need an Account to access parts of the Website or Paid Content. Provide accurate information and keep it up to date.
• 7.2 Keep your password secure. You are responsible for all activity under your Account. Notify us immediately of any unauthorised use.
• 7.3 We may suspend or terminate Accounts that breach these Terms or pose security risks.

• 8.1 The Website may contain links to third‑party sites. We are not responsible for their content, availability, or practices. Use at your own risk.
• 8.2 You are welcome to link to our Website, including deep links to specific public pages (such as course descriptions), provided that you do so in a fair and lawful way that does not damage our reputation or take unfair advantage of it.

• 9.1 E‑learning (self‑paced): Individual licence for one natural person. You must not share, resell, or make Content available to others or on any public or private repository. Access is typically granted immediately after successful payment.
• 9.2 Live training / bootcamps / coaching: Dates, times, modality (virtual or in‑person), and prerequisites will be shown at checkout or in joining instructions. We may set minimum/maximum cohort sizes.
• 9.3 Third‑party exams/vouchers (e.g., PMI, PeopleCert): Where offered, these are subject to the third party’s terms. Availability and pricing may change; vouchers are usually non‑refundable once issued.
• 9.4 Team/enterprise licences: May include separate terms. If your organisation provides you access, your access may end when your employment/engagement ends or your organisation’s licence expires.

• 10.1 Prices are shown in USD unless stated otherwise and may change from time to time. The price at checkout is the price that applies. If you require payment in another currency, please contact us directly before purchasing.
• 10.2 Taxes: You are responsible for any applicable duties, or withholding taxes unless we explicitly state that taxes are included.
• 10.3 We reserve the right to change or discontinue Content or features; we will not materially reduce access to content you have already purchased without providing an equivalent or a refund pro‑rata for any paid unused period (if applicable).

• 11.1 Your order is an offer to buy. A contract forms when we send an order confirmation or when access to Paid Content is made available, whichever occurs first.
• 11.2 Payments are processed by reputable third‑party payment processors. We do not store full card details.
• 11.3 If payment fails or is reversed, we may suspend access until resolved.
• 11.4 For subscriptions (if any), billing recurs per the plan until cancelled in accordance with Section 12.

• 12.1 E‑learning (digital content): Because access is granted immediately, all sales are final once access or download has started. If you have not accessed the course, you may request a refund within 14 calendar days of purchase.
• 12.2 Live training / bootcamps: You may cancel for a full refund if requested at least 14 calendar days before the scheduled start date. Within 14–7 days, you may request a free reschedule to a later cohort (subject to availability). Within 7 days, cancellations or no‑shows are non‑refundable; reschedules may incur a fee.
• 12.3 Provider cancellations: If we cancel a class or materially change dates, you may choose a full refund or a free transfer to a future cohort.
• 12.4 Vouchers/exams: Non‑refundable once issued unless the issuer permits otherwise.
• 12.5 How to cancel: Contact support@agilepmhub.com with your order number and details. Eligible refunds are typically processed within 5–14 calendar days back to the original payment method.

• 13.1 We aim for high availability but do not guarantee uninterrupted access. Downtime may occur for maintenance, outages, or events beyond our control.
• 13.2 Minimum technical requirements (browser, bandwidth) apply; you are responsible for meeting them. 
• 13.3 Support is available via support@agilepmhub.com. We endeavour to respond promptly but do not guarantee specific response times.

• 14.1 Our Privacy Policy explains how we collect and process personal data. By using the Website, you agree to our Privacy Policy.
• 14.2 We comply with Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486) and, where applicable, international data protection laws (e.g., GDPR) for users located in those jurisdictions.
• 14.3 We use third‑party processors (e.g., payment gateways, learning platform providers) under appropriate contracts and safeguards.

• 15.1 The Website and Content are provided “as is” and “as available” without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or non infringement.
• 15.2 Training content is for educational purposes and does not guarantee exam success, job placement, or specific business outcomes.
• 15.3 While we use reasonable efforts to keep content accurate and up to date, occasional errors or omissions may occur.

• 16.1 To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, special, or exemplary damages, loss of profits, revenue, data, or business interruption, arising from or related to your use of the Website or Services.
• 16.2 Our total aggregate liability for any claim shall not exceed the total fees you paid to us for the Service giving rise to the claim in the 12 months preceding the event.
• 16.3 Nothing in these Terms limits liability that cannot be excluded by law (e.g., fraud, death or personal injury caused by negligence).

• ≥14 days before start: full refund
• 14–7 days: free reschedule (subject to availability)
• <7 days / no‑show: non‑refundable; reschedule fee may apply

• Do not share answers to assessments or distribute proprietary templates. Accounts suspected of cheating or content scraping may be suspended or terminated.

• Live sessions may be recorded for quality and cohort replay. You will be notified if session is recorded. By attending, you consent to being recorded. If you prefer not to appear, keep camera off and use chat only.