Advance your Digital Product and Service Management career with accredited ITIL®  programs.

ITIL® Training in Hong Kong

Official ITIL® 4 & ITIL® (Version 5) Trainings Delivered by a PeopleCert Accredited Training Organization

Looking for ITIL® trainings in Hong Kong?

AGILEPM HUB provides official ITIL® 4 and ITIL® (Version 5) certification training for professionals in Hong Kong and across the Asia-Pacific region.


All courses are delivered:
 • Live online in Hong Kong time (HKT / GMT+8)
 • Or as self-paced eLearning
 • With official PeopleCert exam vouchers included

Whether you’re starting with ITIL® Foundation or progressing toward Practice Manager, Managing Professional, Strategic Leader, or ITIL® Master, our accredited programs help you get certified with confidence — from anywhere in Hong Kong.

PeopleCert Accredited ITIL® Training for Hong Kong

AGILEPM HUB is an accredited ITIL® training organisation, delivering PeopleCert-approved courses to learners across Hong Kong and the Asia-Pacific region. Why professionals in Hong Kong choose AGILEPM HUB:
✅ Official ITIL® courses with exam vouchers included
✅ Live online instructor-led training in HKT working hours
✅ Corporate in-person delivery available upon request (Hong Kong)  
✅ Flexible self-paced eLearning options
✅ Experienced, ITIL®-certified trainers
✅ Corporate & individual enrolments supported

All certifications are issued by PeopleCert, the official examination institute for ITIL®.

ITIL-ATO@ AGILEPM HUB
PRINCE2-ATO@ AGILEPM HUB
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
PRINCE2® and PRINCE2 Agile® are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) for ITIL® and PRINCE2® in Hong Kong.
Check our profile page here https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171

Key Outcomes for Our Learners

say ITIL® trainings improved their job

quality training

average pass mark

exam success rate

Flexible Learning Options

Live Instructor-Led Trainings

Participate in real-time interactive workshops led by certified trainers. Ideal for professionals who prefer structured, collaborative learning and direct Q&A. Each training  includes an official PeopleCert exam voucher and ebook.

Self-Paced eLearning Programs

Learn anytime, anywhere. Access engaging video lessons, case studies, and practice exams through the modern learning platform. Each eLearning program includes an official PeopleCert exam voucher and ebook.

Upcoming ITIL® Live Training Schedule (Hong Kong Time)

We regularly run live ITIL® classes aligned to Hong Kong working hours.
📅 Latest schedules are updated regularly.
👉 Please contact us if you cannot find suitable dates.

Looking for EU-friendly time zones? View our full training schedule

ITIL® eLearning for Hong Kong Professionals

Prefer flexible learning? Our ITIL® eLearning courses are ideal if you want to study at your own pace.
eLearning benefits:
• 24/7 access from Hong Kong
• Official PeopleCert learning materials
• Exam voucher included
• Ideal for busy professionals and remote teams

Many learners in Hong Kong choose eLearning combined with optional trainer support.

🎓 Special pricing available for ITIL® eLearnings

Explore our self-paced training option for professionals preparing for ITIL® certification.

 ITIL® (Version 5) Training Catalogue - Hong Kong

Below you can find all ITIL (Version 5) modules.

ITIL® Foundation - Hong Kong

ITIL Foundation (Version 5) is the entry point to the new ITIL framework. It introduces the core concepts of digital product and service management, including value co-creation, the ITIL product and service lifecycle model, guiding principles, and continual improvement. ITIL Foundation is a prerequisite for all intermediate level trainings.
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ITIL Foundation (Version 5)
Build a strong foundation in digital product and service management. Learn the core concepts and practices needed to deliver value across the full lifecycle in today’s complex, AI-enabled environments.

Includes official ebook, learner resources, 6 practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL Foundation Bridge (Version 5)
A fast, focused route for ITIL 4 certified professionals to upgrade to ITIL Foundation (Version 5) by focusing only on what’s new.
Complete a short exam and renew all your ITIL certifications for 3 years.
⚠️ The Bridge is optional. ITIL 4 Foundation remains a valid prerequisite for all ITIL (Version 5) advanced modules.

Includes official ebook, learner resources, 6 practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL® Managing Professional (MP) Designation - Hong Kong

For professionals managing digital products and services across the lifecycle.



Transition Route:
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ITIL Product (Version 5)
Master the full digital product lifecycle — from discovery and design through build, transition, operations, and continual improvement. Part of the ITIL Managing Professional designation.

Includes official ebook, learner resources,  practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL Service (Version 5)
Master the digital service lifecycle — design, deliver, support, and continually improve digital services that co-create real value for stakeholders. Part of the ITIL Managing Professional designation.

Includes official ebook, learner resources, practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL Experience (Version 5)
Go beyond traditional service management. Learn how human experience — emotions, trust, and behaviour — shapes value across digital products and services. Part of the ITIL Managing Professional designation.

Includes official ebook, learner resources, practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.
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ITIL Transformation (Version 5)
Master organizational transformation in complex, AI-enabled environments. Part of the ITIL Managing Professional, Strategic Leader and Practice Manager designations.

Includes official ebook, learner resources,  practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL Managing Professional Transition (Version 5)
The fast-track route for experienced ITIL professionals to transition to ITIL (Version 5). Designed exclusively for ITIL 4 Managing Professional, ITIL 4 Master, and ITIL v3 Expert holders.

Includes official ebooks, learner resources, practice exams and ITIL MPT- PSE and ITIL Transformation exam vouchers. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL® Practice Manager (PM) Designation - Hong Kong

Build hands-on, operational capability across ITIL® practices.


Valid Practice Modules (ITIL® 4 – remain fully valid):

These continue to count toward the Practice Manager designation in ITIL® (Version 5).
Updated guidance and alignment will be introduced later.

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ITIL Transformation (Version 5)
Master organizational transformation in complex, AI-enabled environments. Part of the ITIL Managing Professional, Strategic Leader and Practice Manager designations.

Includes official ebook, learner resources,  practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL 4 Monitor, Support and Fulfil (MSF)
Master five key ITIL® 4 management practices—Incident, Service Desk, Service Request, Monitoring & Event, and Problem Management—designed for working professionals.
Part of the Practice Manager designation.

Includes 5 official ebooks, learner resources,  practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL 4 Plan, Impement and Control (PIC)
Master five key ITIL® 4 management practices—IT Asset Management, Service Configuration Management, Change Enablement, Release Management and Deployment Management—designed for working professionals.
Part of the Practice Manager designation.

Includes 5 official ebooks, learner resources,  practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.
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ITIL 4 Collaborate, Assure and Improve (CAI)
Master five key ITIL® 4 management practices—Continual Improvement, Information Security Management, Relationship Management, Service Level Management and Supplier Management—designed for working professionals.
Part of the Practice Manager designation.

Includes 5 official ebooks, learner resources,  practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL® Strategic Leader (SL) Designation - Hong Kong

For leaders shaping digital strategy and governance.


Modules:
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ITIL Strategy (Version 5)
Master digital strategy with ITIL® Strategy (Version 5) certification training. Learn strategy development, implementation, and strategic capabilities for AI-enabled organizations. Part of the ITIL Strategic Leader designation.

Includes official ebook, learner resources,  practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL Transformation (Version 5)
Master organizational transformation in complex, AI-enabled environments. Part of the ITIL Managing Professional, Strategic Leader and Practice Manager designations.

Includes official ebook, learner resources,  practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

Extension Modules

Modules:
 • ITIL AI Governance (Version 5) – Planned for Q2 2026
Focuses on responsible, transparent, and value-driven AI adoption across digital products and services.

👉 Pre-order available (contact us)
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ITIL AI Governance (Pre-order)
Master AI governance with ITIL® AI Governance certification training. Learn to govern AI responsibly, ethically, and in alignment with business objectives. No prerequisites required. Open to all professionals and industries. 

Includes official ebook, learner resources,  practice exams and exam voucher. 
Pre-order available for self-paced eLearning, live instructor-led, or corporate training.

 ITIL® 4 Practice Manager Modules

ITIL® 4 Practice Manager (PM) - Gain the practical skills from the world’s most adopted IT service management framework. The ITIL® 4 Practice Manager designation focuses on applying ITIL practices in real-life scenarios. It provides flexible, hands-on learning through shorter practice-based modules — available as individual one-day trainings or 3-day bundled programs.
Each module helps professionals strengthen specific operational capabilities based on the 34 ITIL management practices, which represent the most practical elements of the ITIL® framework for performing work and achieving measurable results.
To be awarded the Practice manager designation, a candidate must achieve ITIL® Specialist: Create, Deliver and Support certificate and Any five practice-based certifications, either individually or as ONE of the three pre-bundled courses. These may include the ITAM and BRM extension modules or any 5 practices from the Practice manager track.
Current ITIL® practice-based modules include:

 ITIL® 4 Managing Professional Modules

Designed for IT practitioners responsible for managing IT-enabled services, teams, and workflows. It validates practical and technical knowledge for managing successful IT operations. 

 ITIL® 4 Strategic Leader Modules

For professionals focused on aligning IT strategy with business strategy. It demonstrates how ITIL® principles support long-term business success and digital transformation. 

ITIL® 4 and ITIL® (Version 5)

If you already hold ITIL 4 certification, your knowledge and credentials remain fully valid as ITIL evolves.

ITIL® 4 remains a fully valid and recognized framework for IT service management and continues to be widely used by organizations worldwide.

With the introduction of ITIL® (Version 5), ITIL is evolving — not being replaced.

What this means for you:
 • ITIL® 4 certifications remain valid
     If you already hold ITIL® 4, there is no need to retake your certification.
 • ITIL® 4 Foundation is still a valid prerequisite
     You can continue your ITIL journey using ITIL® 4 Foundation to progress into advanced ITIL® (Version 5) modules.
 • ITIL® 4 training is still actively delivered
     Many organizations continue to adopt and use ITIL® 4 while planning their transition to ITIL® (Version 5).
 • Clear transition routes are available
     Dedicated transition paths will support professionals moving from ITIL® 4 (and ITIL v3) into ITIL® (Version 5).

Whether you are starting with ITIL® 4 or preparing for ITIL® (Version 5), your learning remains relevant and valuable.

PeopleCert Add-ons

Corporate ITIL® Training in Hong Kong

We also provide corporate ITIL® training for organisations in Hong Kong.
Corporate options include:
• Private live online/in-person sessions (HKT)
• Tailored course schedules
• Volume pricing
• Paper-based ITIL® exams in Hong Kong can be arranged for corporate training upon request, subject to PeopleCert availability and approval.

Contact us to discuss your organisation’s ITIL® training needs.

For Teams and Organizations

Upskill your IT and service management teams with accredited ITIL® 4 and ITIL Version 5 programs. We offer group discounts, private scheduling, and custom delivery options aligned with your organization’s goals.
We regularly open new sessions based on demand. Use the form below to request additional dates or a private team training.

Frequently asked questions – ITIL® Certification and Renewal

Is ITIL® training available online in Hong Kong?

Yes. All our ITIL® courses are available online, with live classes scheduled in Hong Kong time (HKT) and self-paced eLearning options.

Is AGILEPM HUB an official ITIL® provider?

Yes. AGILEPM HUB is a PeopleCert Accredited Training Organisation (ATO) authorized to deliver ITIL® 4 training and exams.

Is the ITIL® exam included in the course fee?

Yes, all ITIL® programs — both live and eLearning — include an official PeopleCert exam voucher.

Can I take ITIL® training in Hong Kong without attending in person?

Absolutely. Our programs are designed for remote learners in Hong Kong, with no need to attend a physical classroom. For corporate trainings, we can arrange in-person trainings. 

Do eLearning programs lead to certification?

Absolutely. Once you complete the eLearning program, you can book your official PeopleCert online exam anytime.

Do ITIL® certifications expire?

Yes. All PeopleCert certifications are valid for three years. You can renew them in one of two ways:
  • Attend and pass any ITIL® training and its corresponding exam — this will automatically renew all your active ITIL® certifications or
  • Maintain a PeopleCert Plus membership for three consecutive years and record 20 CPD points each year to keep your certifications valid.

Can I learn entirely online?

Yes. All programs are available remotely. You can choose between live online sessions or fully self-paced eLearning.

Which ITIL® course should I start with?

You can start with ITIL® 4 Foundation or ITIL® Foundation (Version 5). Both are valid entry points. They are also the prerequisites for all Core Module ITIL® certifications. After that you can progress to Practice Manager, Managing Professional or Strategic Leader modules.
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