Advance your digital product and service management career with accredited ITIL® (Version 5) training.

ITIL® (Version 5) Training & Certification

AGILEPM HUB is a PeopleCert Accredited Training Organisation (ATO) delivering official ITIL® training through live instructor-led and self-paced eLearning formats, trusted by professionals worldwide.

The next evolution of ITIL for digital products and services

ITIL® (Version 5) represents the latest evolution of the world’s leading framework for digital product and service management. Designed for today’s AI-enabled, product-centric organizations, ITIL® (Version 5) equips professionals and teams with practical, experience-led skills to create value, strengthen resilience, and improve outcomes at scale.
ITIL evolves — your expertise remains valuable
ITIL® (Version 5) builds on ITIL 4. This is not a reset, but a confident next step forward that respects existing certifications and experience while supporting modern operating models and digital transformation.

Why the new ITIL?

Organizations today operate in a dramatically different digital landscape. AI, automation, and digital-first business models require frameworks that are practical, adaptable, and outcome-focused.

ITIL (Version 5) addresses this reality by:
 • Being AI-native by design – supporting responsible, value-driven adoption of AI across digital products and services
 • Connecting product and service management – aligning strategy, design, delivery, support, and continual improvement
 • Providing an end-to-end lifecycle view – from discovery and design to operation, experience, and transformation
 • Offering a simpler, role-oriented qualification scheme – making it easier to choose learning paths aligned with real job roles

If you are already certified in ITIL 4, your knowledge remains fully relevant.

Key Facts about ITIL® 

Year in the Market

Certified Professionals

partners worldwide

of Fortune 500 companies use ITIL®

Source: ITIL.com

The ITIL® (Version 5) Certification Scheme

ITIL 4 certification path scheme
*Copyright © PeopleCert. Reproduced under license from PeopleCert. All rights reserved.

ITIL (Version 5) introduces a clear, progressive qualification structure designed to support professionals at every stage of their career.


The scheme includes:
 • ITIL Foundation (Version 5) – entry point to ITIL (Version 5)
 • ITIL Practice Manager designation – practical, hands-on capability across ITIL practices
 • ITIL Managing Professional designation – managing digital products and services across the lifecycle
 • ITIL Strategic Leader designation – shaping digital strategy and governance
 • ITIL Master – the highest level of ITIL achievement

Each level builds capability progressively, from foundational understanding to advanced leadership and transformation.
AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here. 

New to ITIL®?

Read our ITIL® (Version 5) Certification Pathway Explained (2026 Guide) to understand how all certifications fit together.

 ITIL® (Version 5) Training Catalogue

🌍 Based in a developing economy?
Learners from eligible countries can get regional discounts on all ITIL (Version 5) eLearnings. Check if your country qualifies →
Terms and conditions apply.
Below you can find all ITIL (Version 5) modules.

ITIL® Foundation

ITIL Foundation (Version 5) is the entry point to the new ITIL framework. It introduces the core concepts of digital product and service management, including value co-creation, the ITIL product and service lifecycle model, guiding principles, and continual improvement. ITIL Foundation is a prerequisite for all intermediate level trainings.
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ITIL Foundation (Version 5)
Build a strong foundation in digital product and service management. Learn the core concepts and practices needed to deliver value across the full lifecycle in today’s complex, AI-enabled environments.

Includes official ebook, learner resources, 6 practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL Foundation Bridge (Version 5)
A fast, focused route for ITIL 4 certified professionals to upgrade to ITIL Foundation (Version 5) by focusing only on what’s new.
Complete a short exam and renew all your ITIL certifications for 3 years.
⚠️ The Bridge is optional. ITIL 4 Foundation remains a valid prerequisite for all ITIL (Version 5) advanced modules.

Includes official ebook, learner resources, 6 practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL® Managing Professional (MP) Designation

For professionals managing digital products and services across the lifecycle.



Transition Route:
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ITIL Product (Version 5)
Master the full digital product lifecycle — from discovery and design through build, transition, operations, and continual improvement. Part of the ITIL Managing Professional designation.

Includes official ebook, learner resources,  practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL Service (Version 5)
Master the digital service lifecycle — design, deliver, support, and continually improve digital services that co-create real value for stakeholders. Part of the ITIL Managing Professional designation.

Includes official ebook, learner resources, practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL Experience (Version 5)
Go beyond traditional service management. Learn how human experience — emotions, trust, and behaviour — shapes value across digital products and services. Part of the ITIL Managing Professional designation.

Includes official ebook, learner resources, practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.
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ITIL Transformation (Version 5)
Master organizational transformation in complex, AI-enabled environments. Part of the ITIL Managing Professional, Strategic Leader and Practice Manager designations.

Includes official ebook, learner resources,  practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL Managing Professional Transition (Version 5)
The fast-track route for experienced ITIL professionals to transition to ITIL (Version 5). Designed exclusively for ITIL 4 Managing Professional, ITIL 4 Master, and ITIL v3 Expert holders.

Includes official ebooks, learner resources, practice exams and ITIL MPT- PSE and ITIL Transformation exam vouchers. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL® Practice Manager (PM) Designation

Build hands-on, operational capability across ITIL® practices.


Valid Practice Modules (ITIL® 4 – remain fully valid):

These continue to count toward the Practice Manager designation in ITIL® (Version 5).
Updated guidance and alignment will be introduced later.

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ITIL Transformation (Version 5)
Master organizational transformation in complex, AI-enabled environments. Part of the ITIL Managing Professional, Strategic Leader and Practice Manager designations.

Includes official ebook, learner resources,  practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL 4 Monitor, Support and Fulfil (MSF)
Master five key ITIL® 4 management practices—Incident, Service Desk, Service Request, Monitoring & Event, and Problem Management—designed for working professionals.
Part of the Practice Manager designation.

Includes 5 official ebooks, learner resources,  practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL 4 Plan, Impement and Control (PIC)
Master five key ITIL® 4 management practices—IT Asset Management, Service Configuration Management, Change Enablement, Release Management and Deployment Management—designed for working professionals.
Part of the Practice Manager designation.

Includes 5 official ebooks, learner resources,  practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.
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ITIL 4 Collaborate, Assure and Improve (CAI)
Master five key ITIL® 4 management practices—Continual Improvement, Information Security Management, Relationship Management, Service Level Management and Supplier Management—designed for working professionals.
Part of the Practice Manager designation.

Includes 5 official ebooks, learner resources,  practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL® Strategic Leader (SL) Designation

For leaders shaping digital strategy and governance.


Modules:
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ITIL Strategy (Version 5)
Master digital strategy with ITIL® Strategy (Version 5) certification training. Learn strategy development, implementation, and strategic capabilities for AI-enabled organizations. Part of the ITIL Strategic Leader designation.

Includes official ebook, learner resources,  practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL Transformation (Version 5)
Master organizational transformation in complex, AI-enabled environments. Part of the ITIL Managing Professional, Strategic Leader and Practice Manager designations.

Includes official ebook, learner resources,  practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

Extension Modules

Modules:
 • ITIL AI Governance (Version 5) – Planned for Q2 2026
Focuses on responsible, transparent, and value-driven AI adoption across digital products and services.

👉 Pre-order available (contact us)
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ITIL AI Governance (Pre-order)
Master AI governance with ITIL® AI Governance certification training. Learn to govern AI responsibly, ethically, and in alignment with business objectives. No prerequisites required. Open to all professionals and industries. 

Includes official ebook, learner resources,  practice exams and exam voucher. 
Pre-order available for self-paced eLearning, live instructor-led, or corporate training.

ITIL® Master Designation

ITIL® Master (Version 5) is the highest designation, awarded when the ITIL® Practice Manager, ITIL® Managing Professional, and ITIL® Strategic Leader designations are all achieved.

ITIL® (Version 5) Transition Pathways

ITIL Foundation Bridge (Version 5)
A fast, focused route for ITIL 4 certified professionals to upgrade to ITIL Foundation (Version 5) by focusing only on what’s new.
Complete a short exam and renew all your ITIL certifications for 3 years.
⚠️ The Bridge is optional. ITIL 4 Foundation remains a valid prerequisite for all ITIL (Version 5) advanced modules.

Includes official ebook, learner resources, 6 practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL Transformation (Version 5)
Master organizational transformation in complex, AI-enabled environments.
ITIL 4 Practice Managers and ITIL 4 Strategic Leaders can transition to ITIL Practice Manager (Version 5) and ITIL Strategic Leader (Version 5) respectively.
Part of the ITIL Managing Professional, Strategic Leader and Practice Manager designations.

Includes official ebook, learner resources,  practice exams and exam voucher. 
Available as self-paced eLearning, live instructor-led, or corporate training.

ITIL Managing Professional Transition (Version 5)
The fast-track route for experienced ITIL professionals to transition to ITIL (Version 5). Designed exclusively for ITIL 4 Managing Professional, ITIL 4 Master, and ITIL v3 Expert holders.

Includes official ebooks, learner resources, practice exams and ITIL MPT- PSE and ITIL Transformation exam vouchers. 
Available as self-paced eLearning, live instructor-led, or corporate training.
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How to Move from ITIL® 4 to ITIL® (Version 5)
As ITIL evolves, many professionals ask a practical question:

“How do I move from ITIL® 4 to ITIL® (Version 5)?”
The transition has been designed to be clear, structured, and investment-friendly.
All existing ITIL® 4 certifications remain valid and continue to hold value.

Why Consider ITIL® (Version 5)?

For Professionals
ITIL® (Version 5) builds on ITIL® 4 and focuses on applying ITIL in modern, digital environments:
 • Translates ITIL® 4 knowledge into practical, role-based capability
 • Supports product-centric and AI-enabled ways of working
 • Strengthens understanding of value streams, experience, and transformation
 • Helps demonstrate applied skills, not just theoretical knowledge

ITIL® (Version 5) is an evolution — not a reset.
For Organizations
ITIL® (Version 5) helps organizations:
 • Connect strategy, delivery, and experience into a coherent operating model
 • Achieve measurable outcomes across products, services, and transformation initiatives
 • Evolve service management without disrupting existing ITIL® 4 adoption

What Remains Valid from ITIL® 4

Your existing ITIL® 4 certifications continue to count and remain relevant.
 • ITIL® 4 Foundation remains a valid prerequisite for ITIL® (Version 5) advanced modules
 • ITIL® 4 combined practice-based certifications remain valid

Existing ITIL® 4 combined practice modules — including:

continue to count toward the Practice Manager designation, even as ITIL® (Version 5) is introduced.

There is no requirement to retake these modules.

Transitioning from ITIL® 4 to ITIL® (Version 5)

The transition approach is designed to protect your existing certifications while enabling progression when it makes sense for your role and career.

Below are the recommended transition paths, based on your current ITIL® qualification.

I hold ITIL® 4 Foundation

No transition is required.
 • ITIL® 4 Foundation remains a valid prerequisite
 • You may progress directly into ITIL® (Version 5) advanced modules
 • Your existing certification investment is fully preserved

I hold ITIL® 4 Practice Manager designation

Recommended transition path:

This enables progression to ITIL® Practice Manager (Version 5) while preserving your completed practice modules.

I hold ITIL® 4 Managing Professional designation

Recommended transition path:

This transition covers updates across:
 • ITIL® Product
 • ITIL® Service
 • ITIL® Experience
 • ITIL® Transformation

On completion, you achieve ITIL® Managing Professional (Version 5).

I hold ITIL® 4 Strategic Leader designation

Recommended transition path:

This provides a structured upgrade to ITIL® Strategic Leader (Version 5).

I hold ITIL® 4 Master designation

Recommended transition path:

This pathway updates your knowledge across Product, Service, Experience, and Transformation, leading to ITIL® Master (Version 5).

I hold a single ITIL® 4 certificate (no designation)

If you hold an ITIL® 4 certificate beyond Foundation but do not yet have a designation:
 • Your ITIL® 4 knowledge remains valuable
 • You can choose an ITIL® (Version 5) pathway aligned with your career goals
 • Prior experience provides useful context for a smooth transition

When Will ITIL® 4 Be Retired?

 • No official retirement date for ITIL® 4 has been announced
 • ITIL® 4 and ITIL® (Version 5) are expected to run in parallel for at least 12 months
 • This allows professionals and organizations to complete existing learning journeys without pressure

Any future updates will be communicated by PeopleCert.

For Teams and Organizations

Upskill your IT and service management teams with accredited ITIL® programs. We offer group discounts, private scheduling, and custom delivery options aligned with your organization’s goals.
We regularly open new sessions based on demand. Use the form below to request additional dates or a private team training.

PeopleCert Add-ons

Why Learn with AGILEPM HUB?

say ITIL® trainings improved their job

quality training

average pass mark

exam success rate
  • Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
  • Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
  • High success rate – 95% of learners say our ITIL® training improved their job performance.
  • Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
  • Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL®  certification objectives.
  • Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
  • AGILEPM HUB is Accredited Training Organization by PeopleCert.
  • Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
  • AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here. 
ITIL-ATO@ AGILEPM HUB
PRINCE2-ATO@ AGILEPM HUB
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
PRINCE2® and PRINCE2 Agile® are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) for ITIL® and PRINCE2® in Hong Kong.
Check our profile page here https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171

Flexible Learning Options

Live Instructor-Led Trainings

Participate in real-time interactive workshops led by certified trainers. Ideal for professionals who prefer structured, collaborative learning and direct Q&A. Each training  includes an official PeopleCert exam voucher and ebook.

Self-Paced eLearning Programs

Learn anytime, anywhere. Access engaging video lessons, case studies, and practice exams through the modern learning platform. Each eLearning program includes an official PeopleCert exam voucher and ebook.

Looking for ITIL® training in Hong Kong?

We provide ITIL® training in Hong Kong, including live online classes aligned to Hong Kong time (HKT), self-paced eLearning, and corporate training options.

Frequently asked questions – ITIL® Certification and Renewal

Do I need to retake ITIL 4 Foundation for ITIL® (Version 5)?

No. ITIL 4 Foundation remains a valid prerequisite for all ITIL® (Version 5) advanced modules. You do not need to retake Foundation to continue your certification journey.

What is the ITIL Foundation (Version 5) Bridge course?

The ITIL Foundation (Version 5) Bridge is an optional course with exam designed to explain the key enhancements and updated concepts introduced in ITIL® (Version 5). It is intended for professionals who want a focused orientation to the changes before progressing further.

Is the ITIL Foundation (Version 5) Bridge mandatory for ITIL 4 holders?

No. The Bridge course is not mandatory. Professionals who already hold ITIL 4 Foundation can progress directly to ITIL® (Version 5) advanced modules without taking the Bridge.

Are ITIL 4 Practice modules still valid in ITIL® (Version 5)?

Yes. Existing ITIL 4 practice-based modules — including Monitor, Support & Fulfil (MSF), Collaborate, Assure & Improve (CAI), and Plan, Implement & Control (PIC) — remain valid toward the Practice Manager designation. Updated guidance and version alignment will be introduced during Q2 2026.

How do I transition from ITIL 4 Managing Professional or ITIL v3 Expert to ITIL® (Version 5)?

Dedicated transition routes are available for professionals holding advanced ITIL 4 or ITIL v3 designations, including the ITIL Managing Professional (Version 5) Transition, which focuses on the changes introduced in ITIL® (Version 5).

Is ITIL® (Version 5) a replacement for ITIL 4?

No. ITIL® (Version 5) is an evolution, not a replacement. ITIL 4 certifications remain valid, and ITIL® (Version 5) builds on existing knowledge while extending the framework for modern, digital, and AI-enabled environments.

I already hold ITIL 4 Master. How do I transition to ITIL® (Version 5) Master?

Professionals who hold ITIL 4 Master do not need to restart their journey. A Managing Professional (Version 5) Transition route is available for advanced ITIL 4 designation holders.

By completing the relevant ITIL® (Version 5) transition modules, ITIL 4 Master holders can progress toward achieving ITIL® Master (Version 5), building on their existing strategic, managerial, and practical experience.

Are AGILEPM HUB’s ITIL® programs accredited?

Yes. AGILEPM HUB is a PeopleCert Accredited Training Organisation (ATO) authorized to deliver ITIL® 4 training and exams.

Are exam vouchers included?

Yes, all ITIL® programs — both live and eLearning — include an official PeopleCert exam voucher.

Do eLearning programs lead to certification?

Absolutely. Once you complete the eLearning program, you can book your official PeopleCert online exam anytime.

Do ITIL® certifications expire?

Yes. All PeopleCert certifications are valid for three years. You can renew them in one of two ways:
  • Attend and pass any ITIL® training and its corresponding exam — this will automatically renew all your active ITIL® certifications or
  • Maintain a PeopleCert Plus membership for three consecutive years and record 20 CPD points each year to keep your certifications valid.

Can I learn entirely online?

Yes. All programs are available remotely. You can choose between live online sessions or fully self-paced eLearning.
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