Advance your digital product and service management career with accredited ITIL® (Version 5) training.

ITIL® (Version 5) Training & Certification

AGILEPM HUB is a PeopleCert Accredited Training Organisation (ATO) delivering official ITIL® training through live instructor-led and self-paced eLearning formats, trusted by professionals worldwide.

The next evolution of ITIL for digital products and services

ITIL® (Version 5) represents the latest evolution of the world’s leading framework for digital product and service management. Designed for today’s AI-enabled, product-centric organizations, ITIL® (Version 5) equips professionals and teams with practical, experience-led skills to create value, strengthen resilience, and improve outcomes at scale.
ITIL evolves — your expertise remains valuable
ITIL® (Version 5) builds on ITIL 4. This is not a reset, but a confident next step forward that respects existing certifications and experience while supporting modern operating models and digital transformation.

Why the new ITIL?

Organizations today operate in a dramatically different digital landscape. AI, automation, and digital-first business models require frameworks that are practical, adaptable, and outcome-focused.

ITIL (Version 5) addresses this reality by:
 • Being AI-native by design – supporting responsible, value-driven adoption of AI across digital products and services
 • Connecting product and service management – aligning strategy, design, delivery, support, and continual improvement
 • Providing an end-to-end lifecycle view – from discovery and design to operation, experience, and transformation
 • Offering a simpler, role-oriented qualification scheme – making it easier to choose learning paths aligned with real job roles

If you are already certified in ITIL 4, your knowledge remains fully relevant.

Key Facts about ITIL® 

Year in the Market

Certified Professionals

partners worldwide

of Fortune 500 companies use ITIL®

Source: ITIL.com

The ITIL® (Version 5) Certification Scheme

ITIL 4 certification path scheme
*Copyright © PeopleCert. Reproduced under license from PeopleCert. All rights reserved.

ITIL (Version 5) introduces a clear, progressive qualification structure designed to support professionals at every stage of their career.


The scheme includes:
 • ITIL Foundation (Version 5) – entry point to ITIL (Version 5)
 • ITIL Practice Manager designation – practical, hands-on capability across ITIL practices
 • ITIL Managing Professional designation – managing digital products and services across the lifecycle
 • ITIL Strategic Leader designation – shaping digital strategy and governance
 • ITIL Master – the highest level of ITIL achievement
 • ITIL Extension Modules, including AI Governance

Each level builds capability progressively, from foundational understanding to advanced leadership and transformation.
AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here. 

New to ITIL®?

Read our ITIL® (Version 5) Certification Pathway Explained (2026 Guide) to understand how all certifications fit together.

 ITIL® (Version 5) Training Catalogue

Below you can find all ITIL (Version 5) modules, including current availability, upcoming launch dates, and pre-purchase options.

ITIL Foundation (Version 5) is the entry point to the new ITIL framework. It introduces the core concepts of digital product and service management, including value co-creation, the ITIL product and service lifecycle model, guiding principles, and continual improvement.

Ideal for:
Professionals at any career stage who want a shared language and practical understanding of modern ITIL.

ITIL Foundation (Version 5) Bridge
A short, focused course designed to explain the key enhancements and updated concepts introduced in ITIL (Version 5).
⚠️ Important clarification
If you already hold ITIL 4 Foundation, you do not need to take this Bridge course.
ITIL 4 Foundation remains a fully valid prerequisite for all ITIL (Version 5) advanced modules.
The Bridge course is optional, intended for professionals who want a quick orientation to the changes before progressing further.

ITIL® Managing Professional (MP) Designation

For professionals managing digital products and services across the lifecycle.


 • ITIL® Transformation (Version 5) – launching 9 April 2026

Transition Route:
 • ITIL® Managing Professional Transition – launching 14 May 2026

ITIL® Practice Manager (PM) Designation

Build hands-on, operational capability across ITIL® practices.


Valid Practice Modules (ITIL® 4 – remain fully valid):

These continue to count toward the Practice Manager designation in ITIL® (Version 5).
Updated guidance and alignment will be introduced during Q2 2026.

Required Module:
 • ITIL® Transformation (Version 5) – launching 9 April 2026
👉 Pre-order available (contact us)

ITIL® Strategic Leader (SL) Designation

For leaders shaping digital strategy and governance.


Modules:
 • ITIL® Strategy (Version 5) – launching 9 April 2026
 • ITIL® Transformation (Version 5) – launching 9 April 2026

👉 Pre-order available (contact us)

Extension Modules

Modules:
 • ITIL AI Governance (Version 5) – Planned for Q2 2026
Focuses on responsible, transparent, and value-driven AI adoption across digital products and services.

👉 Pre-order available (contact us)

 ITIL® (Version 5) Training Catalogue

Below you can find all ITIL (Version 5) modules, including current availability, upcoming launch dates, and pre-purchase options.

ITIL Foundation (Version 5)

Available now

ITIL Foundation (Version 5) is the entry point to the new ITIL framework. It introduces the core concepts of digital product and service management, including value co-creation, the ITIL product and service lifecycle model, guiding principles, and continual improvement.

Ideal for:
Professionals at any career stage who want a shared language and practical understanding of modern ITIL.

ITIL Foundation (Version 5) Bridge

Available now

A short, focused course designed to explain the key enhancements and updated concepts introduced in ITIL (Version 5).

⚠️ Important clarification
If you already hold ITIL 4 Foundation, you do not need to take this Bridge course.
ITIL 4 Foundation remains a fully valid prerequisite for all ITIL (Version 5) advanced modules.

The Bridge course is optional, intended for professionals who want a quick orientation to the changes before progressing further.

ITIL® Practice Manager (PM) Designation

Build hands-on, operational capability across ITIL® practices.

Valid Practice Modules (ITIL® 4 – remain fully valid):

These continue to count toward the Practice Manager designation in ITIL® (Version 5).
Updated guidance and alignment will be introduced during Q2 2026.

Required Module:
 • ITIL® Transformation (Version 5) – launching 9 April 2026
👉 Pre-order available (contact us)

ITIL® Managing Professional (MP) Designation

For professionals managing digital products and services across the lifecycle.

 • ITIL® Transformation (Version 5) – launching 9 April 2026

Transition Route:
 • ITIL® Managing Professional Transition – launching 14 May 2026

ITIL® Strategic Leader (SL) Designation

For leaders shaping digital strategy and governance.

Modules:
 • ITIL® Strategy (Version 5) – launching 9 April 2026
 • ITIL® Transformation (Version 5) – launching 9 April 2026

👉 Pre-order available (contact us)

Extension Modules

Modules:
 • ITIL AI Governance (Version 5) – Planned for Q2 2026
Focuses on responsible, transparent, and value-driven AI adoption across digital products and services.

👉 Pre-order available (contact us)

ITIL® (Version 5) Transition Pathways

How to Move from ITIL® 4 to ITIL® (Version 5)
As ITIL evolves, many professionals ask a practical question:

“How do I move from ITIL® 4 to ITIL® (Version 5)?”
The transition has been designed to be clear, structured, and investment-friendly.
All existing ITIL® 4 certifications remain valid and continue to hold value.

Why Consider ITIL® (Version 5)?

For Professionals
ITIL® (Version 5) builds on ITIL® 4 and focuses on applying ITIL in modern, digital environments:
 • Translates ITIL® 4 knowledge into practical, role-based capability
 • Supports product-centric and AI-enabled ways of working
 • Strengthens understanding of value streams, experience, and transformation
 • Helps demonstrate applied skills, not just theoretical knowledge

ITIL® (Version 5) is an evolution — not a reset.
For Organizations
ITIL® (Version 5) helps organizations:
 • Connect strategy, delivery, and experience into a coherent operating model
 • Achieve measurable outcomes across products, services, and transformation initiatives
 • Evolve service management without disrupting existing ITIL® 4 adoption

What Remains Valid from ITIL® 4

Your existing ITIL® 4 certifications continue to count and remain relevant.
 • ITIL® 4 Foundation remains a valid prerequisite for ITIL® (Version 5) advanced modules
 • ITIL® 4 combined practice-based certifications remain valid

Existing ITIL® 4 combined practice modules — including:

continue to count toward the Practice Manager designation, even as ITIL® (Version 5) is introduced.

There is no requirement to retake these modules.

Transitioning from ITIL® 4 to ITIL® (Version 5)

The transition approach is designed to protect your existing certifications while enabling progression when it makes sense for your role and career.

Below are the recommended transition paths, based on your current ITIL® qualification.

I hold ITIL® 4 Foundation

No transition is required.
 • ITIL® 4 Foundation remains a valid prerequisite
 • You may progress directly into ITIL® (Version 5) advanced modules
 • Your existing certification investment is fully preserved

I hold ITIL® 4 Practice Manager designation

Recommended transition path:
 • ITIL® Transformation (Version 5) course and exam

This enables progression to ITIL® Practice Manager (Version 5) while preserving your completed practice modules.

I hold ITIL® 4 Managing Professional designation

Recommended transition path:
 • ITIL® Managing Professional Transition (MPT) course and exam

This transition covers updates across:
 • ITIL® Product
 • ITIL® Service
 • ITIL® Experience
 • ITIL® Transformation

On completion, you achieve ITIL® Managing Professional (Version 5).

I hold ITIL® 4 Strategic Leader designation

Recommended transition path:
 • ITIL® Transformation (Version 5) course and exam

This provides a structured upgrade to ITIL® Strategic Leader (Version 5).

I hold ITIL® 4 Master designation

Recommended transition path:
 • ITIL® Managing Professional Transition (MPT) course and exam

This pathway updates your knowledge across Product, Service, Experience, and Transformation, leading to ITIL® Master (Version 5).

I hold a single ITIL® 4 certificate (no designation)

If you hold an ITIL® 4 certificate beyond Foundation but do not yet have a designation:
 • Your ITIL® 4 knowledge remains valuable
 • You can choose an ITIL® (Version 5) pathway aligned with your career goals
 • Prior experience provides useful context for a smooth transition

When Will ITIL® 4 Be Retired?

 • No official retirement date for ITIL® 4 has been announced
 • ITIL® 4 and ITIL® (Version 5) are expected to run in parallel for at least 12 months
 • This allows professionals and organizations to complete existing learning journeys without pressure

Any future updates will be communicated by PeopleCert.

For Teams and Organizations

Upskill your IT and service management teams with accredited ITIL® programs. We offer group discounts, private scheduling, and custom delivery options aligned with your organization’s goals.
We regularly open new sessions based on demand. Use the form below to request additional dates or a private team training.

PeopleCert Plus Membership

Why Learn with AGILEPM HUB?

say ITIL® trainings improved their job

quality training

average pass mark

exam success rate
  • Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
  • Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
  • High success rate – 95% of learners say our ITIL® training improved their job performance.
  • Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
  • Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL®  certification objectives.
  • Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
  • AGILEPM HUB is Accredited Training Organization by PeopleCert.
  • Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
  • AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here. 
ITIL-ATO@ AGILEPM HUB
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) for ITIL® in Hong Kong.
Check our profile page here https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171

Flexible Learning Options

Live Instructor-Led Trainings

Participate in real-time interactive workshops led by certified trainers. Ideal for professionals who prefer structured, collaborative learning and direct Q&A. Each training  includes an official PeopleCert exam voucher and ebook.

Self-Paced eLearning Programs

Learn anytime, anywhere. Access engaging video lessons, case studies, and practice exams through the modern learning platform. Each eLearning program includes an official PeopleCert exam voucher and ebook.

Looking for ITIL® training in Hong Kong?

We provide ITIL® training in Hong Kong, including live online classes aligned to Hong Kong time (HKT), self-paced eLearning, and corporate training options.

Frequently asked questions – ITIL® Certification and Renewal

Do I need to retake ITIL 4 Foundation for ITIL® (Version 5)?

No. ITIL 4 Foundation remains a valid prerequisite for all ITIL® (Version 5) advanced modules. You do not need to retake Foundation to continue your certification journey.

What is the ITIL Foundation (Version 5) Bridge course?

The ITIL Foundation (Version 5) Bridge is an optional course with exam designed to explain the key enhancements and updated concepts introduced in ITIL® (Version 5). It is intended for professionals who want a focused orientation to the changes before progressing further.

Is the ITIL Foundation (Version 5) Bridge mandatory for ITIL 4 holders?

No. The Bridge course is not mandatory. Professionals who already hold ITIL 4 Foundation can progress directly to ITIL® (Version 5) advanced modules without taking the Bridge.

Are ITIL 4 Practice modules still valid in ITIL® (Version 5)?

Yes. Existing ITIL 4 practice-based modules — including Monitor, Support & Fulfil (MSF), Collaborate, Assure & Improve (CAI), and Plan, Implement & Control (PIC) — remain valid toward the Practice Manager designation. Updated guidance and version alignment will be introduced during Q2 2026.

How do I transition from ITIL 4 Managing Professional or ITIL v3 Expert to ITIL® (Version 5)?

Dedicated transition routes are available for professionals holding advanced ITIL 4 or ITIL v3 designations, including the ITIL Managing Professional (Version 5) Transition, which focuses on the changes introduced in ITIL® (Version 5).

Is ITIL® (Version 5) a replacement for ITIL 4?

No. ITIL® (Version 5) is an evolution, not a replacement. ITIL 4 certifications remain valid, and ITIL® (Version 5) builds on existing knowledge while extending the framework for modern, digital, and AI-enabled environments.

I already hold ITIL 4 Master. How do I transition to ITIL® (Version 5) Master?

Professionals who hold ITIL 4 Master do not need to restart their journey. A Managing Professional (Version 5) Transition route is available for advanced ITIL 4 designation holders.

By completing the relevant ITIL® (Version 5) transition modules, ITIL 4 Master holders can progress toward achieving ITIL® Master (Version 5), building on their existing strategic, managerial, and practical experience.

Are AGILEPM HUB’s ITIL® programs accredited?

Yes. AGILEPM HUB is a PeopleCert Accredited Training Organisation (ATO) authorized to deliver ITIL® 4 training and exams.

Are exam vouchers included?

Yes, all ITIL® programs — both live and eLearning — include an official PeopleCert exam voucher.

Do eLearning programs lead to certification?

Absolutely. Once you complete the eLearning program, you can book your official PeopleCert online exam anytime.

Do ITIL® certifications expire?

Yes. All PeopleCert certifications are valid for three years. You can renew them in one of two ways:
  • Attend and pass any ITIL® training and its corresponding exam — this will automatically renew all your active ITIL® certifications or
  • Maintain a PeopleCert Plus membership for three consecutive years and record 20 CPD points each year to keep your certifications valid.

Can I learn entirely online?

Yes. All programs are available remotely. You can choose between live online sessions or fully self-paced eLearning.
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