What is ITIL® Foundation?

ITIL® Foundation is the entry-level certification in the ITIL framework. It introduces the core concepts of digital product and service management, including value creation, service relationships, governance, continual improvement, and ITIL management practices used by organizations worldwide.

Is ITIL® Foundation (Version 5) the latest ITIL® Foundation certification?

Yes. ITIL® Foundation (Version 5) is the latest version of the ITIL Foundation certification. It builds on ITIL 4 and reflects how AI-enabled, product-centric, and digitally driven organizations operate today.

Should I take ITIL® 4 Foundation or ITIL® Foundation (Version 5)?

If you are new to ITIL, ITIL® Foundation (Version 5) is recommended as it represents the current framework. ITIL 4 Foundation remains valid, but Version 5 is the new entry point for professionals starting their ITIL journey.

Does ITIL® Foundation (Version 5) cover AI and AI governance?

Yes. ITIL® Foundation (Version 5) introduces how AI impacts digital product and service management, including AI governance, responsible use of AI, and how ITIL integrates with modern technologies and practices.

Is ITIL® Foundation still relevant in the age of AI?

Yes. ITIL® Foundation (Version 5) is designed for AI-enabled and digital organizations. It focuses on value, experience, governance, and continual improvement, which are critical when adopting AI responsibly.

Is ITIL® Foundation worth it in 2026?

Yes. ITIL® Foundation remains one of the most recognized certifications for digital product and service management. Version 5 ensures the certification stays relevant for modern roles such as Product Managers, Service Owners, and Digital Transformation leaders.

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ITIL® Foundation (Version 5) – Self-Paced eLearning

Q: How do I take the exam?

This eLearning package includes an official exam voucher that allows you to schedule and take your online proctored exam at a time that suits you.

Q: Will I receive a certificate?

Yes. Upon passing the exam, you will receive an official ITIL® Foundation certificate issued by PeopleCert.

Learn the fundamentals of digital product and service management with ITIL® (Version 5) training delivered by a PeopleCert Accredited Training Organization (ATO). This self-paced course includes the official PeopleCert eBook, Learner Kit, exam voucher, practice questions, and instructor support—everything you need to prepare confidently and pass the ITIL® Foundation (Version 5) certification exam.

Includes:

9+ hours of structured eLearning content
Official PeopleCert ITIL® Foundation (Version 5) eBook
Official Learner Kit
ITIL® Foundation (Version 5) exam voucher (online proctored)
Practice questions and quizzes
Access to learner community & Instructor Q&A forum
12-month access to the eLearning platform
Earn 14 PDUs

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Description

The ITIL® Foundation (Version 5) eLearning course introduces the latest evolution of the ITIL framework, designed for AI-enabled, product-centric, digital organizations.

This flexible, self-paced program helps you build a strong understanding of how modern organizations design, deliver, and improve digital products and services with a clear focus on value, experience, and continual improvement.

You’ll study at your own pace while covering all concepts required to confidently prepare for the official ITIL® Foundation (Version 5) certification exam, recognized globally by employers and organizations.

eLearning Disclaimer

This self-paced eLearning course has been developed and is delivered by AGILEPM HUB, a PeopleCert Accredited Training Organization (ATO).

The course is based on PeopleCert Official Training Materials, used under licence.

This is not an official PeopleCert eLearning product.

By the end of this course, you’ll be able to:

understand the key concepts of digital product and service management
understand service relationships
understand the ITIL Four Dimensions of Product and Service Management
understand the ITIL Value System (ITIL VS)
understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
understand the ITIL Product and Service Lifecycle Model and the value chain activities
understand ITIL Management Practices
understand the benefits of value stream mapping and management
understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2® and DevOps)

This training is ideal for professionals involved in digital products, services, operations, and transformation, including:

• IT and Service Management professionals

• IT Operations, Development, and Delivery roles

• Product Managers, Product Owners, and Experience roles

• Service Owners, Service Improvement, and Process Leads

• IT Project Managers and Transformation Managers

• Architects, Solution Designers, and Digital Leaders

It is suitable for:

• Professionals new to ITIL®

• ITIL® 4 Foundation holders wanting to understand the latest evolution

• Anyone supporting or leading digital and service transformation

No prior ITIL certification is required for ITIL® Foundation (Version 5).

Choose Your Training Format

Option 1 – Self-Paced eLearning

💻 Learn anytime, at your own pace

9+ hours of content
eBook
Exam voucher
Learner Kit
Practice Exam Questions
12 months access to eLearning
Access to learner community
Access to the Instructor Q&A forum to answer your ITIL® Foundation questions while you prepare for certification

Option 2 – Live Training (Instructor-Led)

🎓 Interactive, coaching-focused experience

2-Day Intensive Training
eBook
Exam Voucher
Learner Kit
Practice Exam Questions
Group activities & discussions
Real-time coaching & feedback
You can reschedule or change your training cohort before your exam voucher is issued
Access to learner community
Access to the Instructor Q&A forum to answer your ITIL® Foundation questions while you prepare for certification

Option 3 – Corporate Training

🏢 Tailored programs for teams and organizations

Customized delivery format (eLearning, virtual or in-person)
Flexible scheduling to suit your team’s availability
Official eBook, Learner Kit, and Exam Voucher included
Practice Exam Questions
Interactive workshops with real-world case studies
Focus on aligning ITIL® practices with your business goals
Group discounts available
Access to learner community
Access to the Instructor Q&A forum to answer your ITIL® Foundation questions while you prepare for certification

Training Options

Prefer Live Training?
Join an Upcoming Instructor-Led Session

Content Structure

To receive your official PeopleCert Exam Voucher, please complete the “Voucher Request” form located inside this eLearning course.
Once you submit your details, our team will manually order your Exam Voucher Code from PeopleCert.
You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours (Monday to Friday, during Hong Kong official working hours, excluding HK public holidays).
Please check your SPAM/Junk folder and ensure you provided a valid email address if you haven’t received the email within this timeframe.
The Exam Voucher Code is valid for 12 months from the date of issue.
Refunds are not available after exam voucher is issued.

Why Learn with AGILEPM HUB?

Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
High success rate – 95% of learners say our ITIL® training improved their job performance.
Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL® certification objectives.
Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
AGILEPM HUB is Accredited Training Organization by PeopleCert.
Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here.

ITIL® (Version 5) Certification Pathway

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Frequently asked questions

How long will I have access to the eLearning?

You’ll have 12 months of access to the eLearning platform from the date of activation.

How do I take the exam?

This elearning package includes an official exam voucher that allows you to schedule and take your online proctored exam at a time that suits you.

How is the exam conducted?

The official PeopleCert ITIL® Foundation (Version 5) exam is:

Online proctored (available anytime, anywhere)
40 multiple-choice questions
60 minutes (non-native English speakers receive an extra 15 minutes)
Closed-book
Passing score: 26/40 (65%)

Will I receive a certificate?

Yes! Upon passing the exam, you will receive an official ITIL® Foundation certificate issued by PeopleCert.

Does the ITIL® Foundation certification expire?

All PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
You can choose to renew your certification by passing any ITIL®exam. The renew by date for all of your ITIL® certifications will be extended for three years. Or
You can collect and log CPD points with PeopleCert Plus Membership: An active PeopleCert Plus subscription is required. For ITIL® you will need to submit at least 20 CPD points each year for 3 years consecutively.

Can I upgrade to the live instructor-led version later?

Yes! You can upgrade to the Live Instructor-Led Certification Training anytime by paying the difference in course fees (before your exam voucher is issued).

Do you offer group or corporate training?

Yes, we offer customized training options for teams and organizations, with flexible delivery formats and group discounts.

What is your pass rate?

Our learners achieve an average exam score of 92%, with a 98% satisfaction rating for trainer knowledge and delivery. Learners who complete all mock exams consistently pass on their first attempt.

Is AGILEPM HUB an accredited provider?

Yes, AGILEPM HUB is PeopleCert Accredited Training Organization (ATO).

Advance your career with flexible, practice-driven training in Product Management, Product Ownership, Service Management, and Project Leadership

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ITIL® and the Swirl logo™ are registered trademarks of PeopleCert group. Used under licence from PeopleCert. All rights reserved.
AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) authorised to deliver official ITIL® training and certification programs.
You can check our profile page: https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171