Explore our Training Paths

ITIL® 4 Practice Manager (PM) - Gain the practical skills from the world’s most adopted IT service management framework. The ITIL® 4 Practice Manager designation focuses on applying ITIL practices in real-life scenarios. It provides flexible, hands-on learning through shorter practice-based modules — available as individual one-day trainings or 3-day bundled programs.
Each module helps professionals strengthen specific operational capabilities based on the 34 ITIL management practices, which represent the most practical elements of the ITIL® framework for performing work and achieving measurable results.
To be awarded the Practice manager designation, a candidate must achieve ITIL® Specialist: Create, Deliver and Support certificate and Any five practice-based certifications, either individually or as ONE of the three pre-bundled courses. These may include the ITAM and BRM extension modules or any 5 practices from the Practice manager track.
Current ITIL® practice-based modules include:

Designed for IT practitioners responsible for managing IT-enabled services, teams, and workflows. It validates practical and technical knowledge for managing successful IT operations. 

For professionals focused on aligning IT strategy with business strategy. It demonstrates how ITIL® principles support long-term business success and digital transformation.