ITIL® Strategy (Version 5) Coming soon - Pre-order

Shape digital strategy and governance for modern, AI-enabled organizations. ITIL® Strategy (Version 5) is an advanced certification in the ITIL Strategic Leader stream, focusing on how organizations develop, implement, and sustain effective digital strategies in volatile, uncertain, complex, and ambiguous (VUCA) environments. Train with AGILEPM HUB, a PeopleCert Accredited Training Organization (ATO).

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PeopleCert Accredited Training Organization

Official eBook, Exam Voucher & Learner Kit Included

Part of the ITIL Strategy Leader Designation

Available as eLearning, Live Training, or Corporate Delivery

What Is ITIL® Strategy (Version 5)?

ITIL® Strategy (Version 5) is an advanced module in the ITIL (Version 5) certification scheme. It equips professionals and leaders with practical guidance for developing and implementing digital strategies that align organizational capabilities, products, services, and business outcomes.

This certification focuses on how strategy operates in today's rapidly changing digital landscape — including VUCA (Volatile, Uncertain, Complex, Ambiguous) environments, digital transformation, and AI-enabled ways of working. You'll learn the ITIL Strategy Management Model with its two interconnected cycles: strategy development (observe, orient, decide, plan) and strategy implementation (plan, execute, synthesize, reflect).

The course also covers strategic capabilities including leadership, governance, innovation, responsible AI, organizational change management, digital ethics, portfolio and risk management, and sustainability — all essential for leaders shaping the direction of digital organizations.

ITIL® Strategy (Version 5) is designed for senior leaders, strategists, and decision-makers who want to connect strategic intent with consistent performance, value creation, and organizational resilience.

This certification is developed and managed by PeopleCert and is recognized by employers worldwide.

ITIL® Strategy (Version 5) is part of the ITIL Strategic Leader (SL) stream in the ITIL (Version 5) certification pathway.

Prerequisite: ITIL® Foundation (Version 5) or ITIL 4 Foundation is required

ITIL® Strategy is one of two modules (along with ITIL Transformation) required to achieve the ITIL Strategic Leader designation.

This module focuses specifically on digital strategy — how organizations develop, implement, and sustain effective strategies in complex, AI-enabled environments

The ITIL Strategic Leader modules:
ITIL® Strategy: Digital strategy development, implementation, and strategic capabilities
ITIL® Transformation: Organizational transformation and change management

Complete both modules to achieve the ITIL® Strategic Leader (Version 5) designation.
👉 Explore ITIL® (Version 5) certification pathways below

By the end of this course, you’ll be able to:

Remember core ITIL concepts including the Guiding Principles, products and services, the Product and Service Lifecycle, Four Dimensions, and the Value System
Describe key strategy concepts including digital strategy, vision, values, digital transformation, and strategy in a VUCA environment
Identify strategic considerations across organizations and people, partners and suppliers, information and technology, and value streams and processes
Explain the ITIL Strategy Management Model and its two cycles: strategy development and strategy implementation
Apply the strategy development cycle activities: observe, orient, decide, plan
Describe how strategic objectives translate into implementation initiatives through the strategy implementation cycle
Describe the role of leadership, communication, governance, innovation, and responsible AI in strategy
Identify how organizational change management, digital ethics, and complexity thinking support strategic change
Define how portfolio and risk management guide strategic decisions
Understand how sustainability enables long-term value creation
Understand how ITIL integrates with DevOps and PRINCE2

This training is designed for senior leaders, strategists, and decision-makers who shape digital strategy and governance, including:

CIOs, CTOs, CDOs, and Senior IT Leaders
IT Strategy and Digital Transformation Leaders
Enterprise Architects and Solution Architects
IT Directors and VP-level Technology Leaders
Portfolio Managers and Programme Directors
Service Management Leaders and Senior Consultants
Business Relationship Managers
Governance and Risk Management Professionals

It is suitable for:

ITIL® Foundation (Version 5) holders ready to advance toward the Strategic Leader designation
ITIL 4 Foundation holders ready to advance to ITIL (Version 5) higher-level modules
Professionals focused on digital strategy, governance, and organizational transformation

Prerequisite

ITIL® Foundation (Version 5) or ITIL 4 Foundation certification is required to take this course and exam.

What Skills Will You Acquire?

Strategic Thinking in VUCA Environments

Develop the ability to create and sustain effective strategies in volatile, uncertain, complex, and ambiguous business environments. Learn to interpret signals from internal and external environments and translate them into strategic direction.

Strategy Development Mastery

Master the ITIL Strategy Development Cycle — observe, orient, decide, plan. Learn to gather and interpret strategic signals, assess organizational position using PESTLE analysis, make evidence-based strategic decisions, and communicate plans to stakeholders.

Strategy Implementation Excellence

Apply the ITIL Strategy Implementation Cycle — plan, execute, synthesize, reflect. Learn to translate strategic objectives into implementation initiatives, balance change with daily operations, embed changes, and ensure sustainable, relevant strategy over time.

Strategic Capability Building

Understand and develop ten core strategic capabilities: leadership, communication, governance, innovation, responsible AI, organizational change management, digital ethics, complexity thinking, portfolio and risk management, and sustainability.

AI-Aware Strategic Leadership

Understand how innovation and responsible AI contribute to strategic value. Learn to guide AI adoption at the strategic level while maintaining trust, accountability, and ethical governance.

Choose Your Training Format

Option 1 – Self-Paced eLearning (Pre-order)

💻 Learn anytime, at your own pace

Structured eLearning content
eBook
Exam voucher
Learner Kit
Practice Exam Questions
12 months access to eLearning
Access to learner community
Access to the Instructor Q&A forum

Option 2 – Live Training (Instructor-Led)

🎓 Interactive, coaching-focused experience

2 - 3 Day Intensive Training
eBook
Exam Voucher
Learner Kit
Practice Exam Questions
Group activities & discussions
Real-time coaching & feedback
You can reschedule or change your training cohort before your exam voucher is issued
Access to learner community
Access to the Instructor Q&A forum

Option 3 – Corporate Training

🏢 Tailored programs for teams and organizations

Customized delivery format (eLearning, virtual or in-person)
Flexible scheduling to suit your team’s availability
Official eBook, Learner Kit, and Exam Voucher included
Practice Exam Questions
Interactive workshops with real-world case studies
Focus on aligning ITIL® practices with your business goals
Group discounts available
Access to learner community
Access to the Instructor Q&A forum

Training Options

Upcoming Live Training Schedule

Topics Covered

ITIL Foundation Recap — key concepts of digital products and services, value co-creation, the ITIL Product and Service Lifecycle, value chain activities
Key Concepts of ITIL Strategy — strategy, digital strategy, vision, purpose, values, digital transformation, characteristics of effective strategy, VUCA environments, business and operating models
Strategy Across the ITIL Four Dimensions — strategic considerations for organizations and people (culture, structure, capabilities), partners and suppliers (sourcing decisions), information and technology (innovation, data, digital capability), value streams and processes (design, optimization, value creation)
The ITIL Strategy Management Model — purpose and structure of the model, the two interconnected cycles (strategy development and strategy implementation), how they work together

Strategy Development Cycle — observe (gathering signals), orient (interpreting position), decide (making strategic choices), plan (communicating direction); PESTLE factors, ITIL Guiding Principles in strategy, internal capabilities and resources
Strategy Implementation Cycle — plan (translating objectives into initiatives), execute (balancing change with operations), synthesize (embedding changes, codifying knowledge), reflect (reviewing effectiveness and learning)
Strategic Capabilities — leadership, communication, and governance; innovation and responsible AI; organizational change management, digital ethics, and complexity thinking; portfolio and risk management; sustainability and long-term value creation
ITIL and Other Frameworks — ITIL and DevOps across the lifecycle, ITIL and PRINCE2 for product and service delivery, why project management matters in ITIL

All PeopleCert Global Best Practice certifications, including ITIL® Strategy (Version 5), need to be renewed every 3 years. You have two options to keep your certification current:

Option A — Pass any ITIL® exam

Taking and passing any ITIL® exam before your renewal date extends the validity of all your ITIL® certifications for another three years.

Option B — Collect CPD points with PeopleCert Plus Membership

With an active PeopleCert Plus subscription, you can renew by logging at least 20 Continuous Professional Development (CPD) points per year for 3 consecutive years. PeopleCert Plus also gives you access to industry insights, emerging trends, and best practices to stay current in your field.

Meet the instructor

Aray Kaken

ITIL® Master | PeopleCert Ambassador | Accredited Trainer (Scaled Agile, ICAgile, PMI, PeopleCert)
Aray Kaken is an experienced Agile and Service Management trainer and consultant who has delivered Agile, DevOps, and IT Service Management training to more than 500 professionals across leading global organizations, including Barclays Bank, Lloyds Bank, Cathay Pacific, Costa Coffee, Chanel, and others.
As a PeopleCert Ambassador and ITIL 4 Master, Aray brings deep expertise in modern service management, digital transformation, and enterprise agility. His sessions are known for being practical, engaging, and results-driven, helping learners not only pass certification exams but also apply ITIL® principles effectively in real-world environments.
Expect clear explanations, relatable examples, and practical frameworks that make ITIL® concepts come alive—guided by an instructor who’s passionate about helping professionals build confidence and deliver measurable impact.

Patrick Jones - Course author

Why Learn with AGILEPM HUB?

Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
High success rate – 95% of learners say our ITIL® training improved their job performance.
Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL® certification objectives.
Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
AGILEPM HUB is Accredited Training Organization by PeopleCert.
Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here.

ITIL® (Version 5) Certification Pathway

Looking for ITIL (Version 5) Managing Professional Modules?

Frequently asked questions

What is ITIL® Strategy (Version 5)?

ITIL® Strategy (Version 5) is an advanced ITIL certification that focuses on digital strategy — how organizations develop, implement, and sustain effective strategies in volatile, uncertain, complex, and ambiguous (VUCA) environments. It covers the ITIL Strategy Management Model, strategic capabilities, and how strategy connects to digital transformation, AI governance, and organizational resilience. It is part of the ITIL Strategic Leader stream.

What is the difference between ITIL® Strategy and ITIL® Transformation?

Both are part of the ITIL Strategic Leader stream. ITIL® Strategy focuses on how organizations develop and implement digital strategies. ITIL® Transformation focuses on how organizations manage and execute organizational change. Both modules are required to achieve the ITIL Strategic Leader designation.

Is ITIL® Strategy (Version 5) part of the Managing Professional or Strategic Leader designation?

ITIL® Strategy is part of the ITIL Strategic Leader designation. It is paired with ITIL® Transformation to form the Strategic Leader stream. Note that ITIL® Transformation is shared between both the Strategic Leader, Managing Professional and Practice Manager streams.

Does ITIL® Strategy (Version 5) cover AI and governance?

Yes. The course covers responsible AI as a strategic capability, including how innovation and AI contribute to strategic value, digital ethics, and how organizations guide AI adoption at the strategic level.

Is ITIL® Strategy (Version 5) an entry-level certification?

No. ITIL® Strategy is an advanced module. You must hold either ITIL® Foundation (Version 5) or ITIL 4 Foundation before enrolling. Accredited training is also required before sitting the exam.

What is the prerequisite for ITIL® Strategy (Version 5)?

ITIL® Foundation (Version 5) or ITIL 4 Foundation certification is required. Candidates must also complete accredited training from an ATO or via accredited eLearning before sitting the exam.

Is the ITIL® Strategy exam open book?

Yes. You may use the official ITIL® Strategy (Version 5) eBook and Scenario Booklet during the exam. The exam consists of 40 scenario-based multiple-choice questions over 90 minutes.

What is included in the training package?

Each enrollment includes the official ITIL® Strategy (Version 5) eBook, official Learner Kit, exam voucher (online proctored), and practice exam questions. Additional inclusions vary by delivery format.

When will ITIL® Strategy (Version 5) training be available?

ITIL® Strategy (Version 5) is expected to launch in mid-April 2026. Contact us to register your interest and be notified when enrollment opens.

Will I receive a certificate?

Yes. Upon passing the exam, you will receive an official ITIL® Strategy (Version 5) certificate issued by PeopleCert.

Does the ITIL® Strategy certification expire?

All PeopleCert Global Best Practice certifications need to be renewed after 3 years. You can renew by passing any ITIL® exam (which extends all your ITIL certifications for three years) or by collecting CPD points through PeopleCert Plus Membership.

How is the exam conducted?

The official PeopleCert ITIL® Strategy (Version 5) exam is online proctored (available anytime, anywhere), with 40 scenario-based multiple-choice questions, 90 minutes duration (non-native English speakers receive an extra 25%), open book (official eBook only), and a passing score 70%.

When will the eLearning be available?

Pre-orders are open now — course access will be activated automatically on the release date.

How long will I have access to the eLearning?

You'll have 12 months of access to the eLearning platform from the date of activation.

Can I upgrade from eLearning to Live Training?

Yes. You can upgrade to the Live Instructor-Led Training anytime by paying the difference in course fees (before your exam voucher is issued).

Do you offer group or corporate training?

Yes. We offer customized training options for teams and organizations, with flexible delivery formats and group discounts. Contact us at support@agilepmhub.com.

Is AGILEPM HUB an accredited provider?

Yes. AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO). Check our profile page at https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171

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AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) for ITIL® and PRINCE2® in Hong Kong.
You can check our profile page: https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171