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ITIL® Strategy (Version 5) – Self-Paced eLearning

Develop, deliver, and optimize strategies that create lasting value. This advanced ITIL® (Version 5) certification training is part of the ITIL Strategic Leader designation, helping you align technology, investment, and execution with business outcomes — empowering you to act with clarity and confidence in complex, AI-driven environments. Delivered by a PeopleCert Accredited Training Organization (ATO), this self-paced course includes the official PeopleCert eBook, Learner Kit, exam voucher, practice questions, and instructor support.
Includes:
  • Structured eLearning content
  • Official PeopleCert ITIL® Strategy (Version 5) eBook
  • Official Learner Kit
  • ITIL® Strategy (Version 5) exam voucher (online proctored)
  • Practice questions and quizzes
  • Access to learner community & Instructor Q&A forum
  • 12-month access to the eLearning platform
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ITIL® Strategy (Version 5) — Everything You Need to Know

Explore the full ITIL® Strategy (Version 5) certification guide — including training formats, exam details, prerequisites, certification pathway, and FAQs — before you enroll.

Description

The ITIL® Strategy (Version 5) eLearning course is an advanced module in the ITIL (Version 5) certification scheme. It offers practical guidance for developing, delivering, and optimizing strategies to create lasting value — helping you align technology, investment, and execution with business outcomes in complex, AI-driven environments.

This flexible, self-paced program introduces the ITIL Strategy Management Model with its two interconnected cycles: strategy development (observe, orient, decide, plan) and strategy implementation (plan, execute, synthesize, reflect). You'll learn how operating models and business models support strategic intent, how to make informed decisions in uncertain settings, and how strategic capabilities — including leadership, governance, innovation, responsible AI, and sustainability — shape and deliver value-driven strategy.

You'll study at your own pace while covering all concepts required to confidently prepare for the official ITIL® Strategy (Version 5) certification exam, recognized globally by employers and organizations.

eLearning Disclaimer

This self-paced eLearning course has been developed and is delivered by AGILEPM HUB, a PeopleCert Accredited Training Organization (ATO).
The course is based on PeopleCert Official Training Materials, used under licence.
This is not an official PeopleCert eLearning product.

ITIL® Strategy (Version 5) and the ITIL Qualification Scheme

ITIL® Strategy (Version 5) is part of the ITIL Strategic Leader (SL) stream in the ITIL (Version 5) certification pathway.

Prerequisite: ITIL® Foundation (Version 5) or ITIL 4 Foundation is required


ITIL® Strategy is one of two modules (along with ITIL Transformation) required to achieve the ITIL Strategic Leader designation.

This module focuses specifically on digital strategy — how organizations develop, implement, and sustain effective strategies in complex, AI-enabled environments


The ITIL Strategic Leader modules:
ITIL® Strategy: Digital strategy development, implementation, and strategic capabilities
ITIL® Transformation: Organizational transformation and change management

Complete both modules to achieve the ITIL® Strategic Leader (Version 5) designation.
👉 Explore ITIL® (Version 5) certification pathways below

Topics Included

  • ITIL Foundation Recap — key concepts of digital products and services, value co-creation, the ITIL Product and Service Lifecycle, value chain activities
  • Key Concepts of ITIL Strategy — strategy, digital strategy, vision, purpose, values, digital transformation, characteristics of effective strategy, VUCA environments, business and operating models
  • Strategy Across the ITIL Four Dimensions — strategic considerations for organizations and people (culture, structure, capabilities), partners and suppliers (sourcing decisions), information and technology (innovation, data, digital capability), value streams and processes (design, optimization, value creation)
  • The ITIL Strategy Management Model — purpose and structure of the model, the two interconnected cycles (strategy development and strategy implementation), how they work together
  • Strategy Development Cycle — observe (gathering signals), orient (interpreting position), decide (making strategic choices), plan (communicating direction); PESTLE factors, ITIL Guiding Principles in strategy, internal capabilities and resources
  • Strategy Implementation Cycle — plan (translating objectives into initiatives), execute (balancing change with operations), synthesize (embedding changes, codifying knowledge), reflect (reviewing effectiveness and learning)
  • Strategic Capabilities — leadership, communication, and governance; innovation and responsible AI; organizational change management, digital ethics, and complexity thinking; portfolio and risk management; sustainability and long-term value creation
  • ITIL and Other Frameworks — ITIL and DevOps across the lifecycle, ITIL and PRINCE2 for product and service delivery, why project management matters in ITIL

Training Format

  • Mode: 100% Online, Self-Paced
  • Access duration: 12 months
  • Study time:  14–20 hours
  • Language: English

What's Included

  • Structured eLearning content
  • Official PeopleCert ITIL® Strategy (Version 5) eBook
  • Official Learner Kit
  • ITIL® Strategy (Version 5) exam voucher (online proctored)
  • Practice questions and quizzes
  • Access to learner community & Instructor Q&A forum
  • 12-month access to the eLearning platform

Choose Your Training Format

Option 1 – Self-Paced eLearning

💻 Learn anytime, at your own pace
  • Self-paced e-Learning
  • eBook
  • Exam voucher
  • Learner Kit
  • Practice Exam Questions
  • 12 months access to eLearning 
  • Access to learner community
  • Access to the Instructor Q&A forum

Option 2 – Live Training (Instructor-Led)

🎓 Interactive, coaching-focused experience
  • 2 - 3 Day Intensive Training 
  • eBook
  • Exam Voucher
  • Learner Kit
  • Practice Exam Questions
  • Group activities & discussions
  • Real-time coaching & feedback
  • You can reschedule or change your training cohort before your exam voucher is issued
  • Access to learner community
  • Access to the Instructor Q&A forum

Option 3 – Corporate Training

🏢 Tailored programs for teams and organizations
  • Customized delivery format (eLearning, virtual or in-person)
  • Flexible scheduling to suit your team’s availability
  • Official eBook, Learner Kit, and Exam Voucher included
  • Practice Exam Questions
  • Interactive workshops with real-world case studies
  • Focus on aligning ITIL® practices with your business goals
  • Group discounts available
  • Access to learner community
  • Access to the Instructor Q&A forum

Looking for other ITIL Strategic Leader Modules?

Prefer Live Training?
Join an Upcoming Instructor-Led Session

Content Structure

Exam Delivery

To receive your official PeopleCert Exam Voucher, please complete the “Voucher Request” form located inside this eLearning course.
Once you submit your details, our team will manually order your Exam Voucher Code from PeopleCert.
You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours (Monday to Friday, during Hong Kong official working hours, excluding HK public holidays).
Please check your SPAM/Junk folder and ensure you provided a valid email address if you haven’t received the email within this timeframe.
The Exam Voucher Code is valid for 12 months from the date of issue.
Refunds are not available after exam voucher is issued.

Prerequisites

  • ITIL® Foundation (Version 5) or ITIL 4 Foundation certification is required to take this exam.
  • Candidates must also complete accredited training from an Accredited Training Organization (ATO) or via accredited eLearning before sitting the exam.

Don't hold ITIL Foundation yet?

ITIL® Foundation (Version 5) or ITIL 4 Foundation is required before enrolling in ITIL® Strategy. Start your ITIL journey with Foundation first.

Why Learn with AGILEPM HUB?

say ITIL® trainings improved their job

quality training

average pass mark

exam success rate
  • Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
  • Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
  • High success rate – 95% of learners say our ITIL® training improved their job performance.
  • Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
  • Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL®  certification objectives.
  • Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
  • AGILEPM HUB is Accredited Training Organization by PeopleCert.
  • Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
  • AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here. 
ITIL-ATO@ AGILEPM HUB
PRINCE2-ATO@ AGILEPM HUB
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
PRINCE2® and PRINCE2 Agile® are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) for ITIL® and PRINCE2® in Hong Kong.
Check our profile page here https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171
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Frequently asked questions

How long will I have access to the eLearning?

You’ll have 12 months of access to the eLearning platform from the date of activation.

When will I get access to the eLearning content?

This is a pre-order. eLearning content will be available on the release date. You will receive an email notification when access is enabled.

Who should attend ITIL® Strategy (Version 5) training?

This course is ideal for CIOs, CTOs, CDOs, IT directors, enterprise architects, portfolio managers, programme directors, strategy consultants, and senior leaders focused on aligning digital strategy with business outcomes. It is a key step towards the ITIL Strategic Leader designation.

How do I take the exam?

This eLearning package includes an official exam voucher that allows you to schedule and take your online proctored exam at a time that suits you.

How is the exam conducted?

The official PeopleCert ITIL® Strategy (Version 5) exam is:
  • Online proctored (available anytime, anywhere)
  • 40 multiple-choice questions
  • 90 minutes (non-native English speakers receive an extra 25%, i.e. 113 minutes)
  • Open book (Official eBook and Scenario Booklet)
  • Passing score: 70%

What is the prerequisite for this course?

ITIL® Foundation (Version 5) or ITIL 4 Foundation certification is required. Candidates must also complete accredited training from an ATO or via accredited eLearning before sitting the exam. If you don't have a Foundation certification yet, you can take the ITIL® Foundation (Version 5) course or, if you already hold ITIL 4 Foundation, you can proceed directly.

 Will I receive a certificate?

Yes! Upon passing the exam, you will receive an official ITIL® Strategy (Version 5) certificate issued by PeopleCert.

Does the ITIL® Strategy certification expire?

All PeopleCert Global Best Practice certifications need to be renewed after 3 years. You can renew by passing any ITIL® exam (which extends all ITIL certifications for three years) or by collecting CPD points through PeopleCert Plus Membership.

Can I upgrade to the live instructor-led version later?

Yes! You can upgrade to the Live Instructor-Led Certification Training anytime by paying the difference in course fees (before your exam voucher is issued).

Do you offer group or corporate training?

Yes, we offer customized training options for teams and organizations, with flexible delivery formats and group discounts.

Is AGILEPM HUB an accredited provider?

Yes, AGILEPM HUB is PeopleCert Accredited Training Organization (ATO).

Any Questions? Feel Free to Reach out!

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