ITIL® 4 Training & Certification

Your journey to ITIL® mastery starts here. The ITIL® 4 framework offers a flexible, modular learning path designed to help professionals at every level build their IT service management expertise — from foundational knowledge to strategic leadership.
1. ITIL® 4 Foundation - The essential starting point for everyone. Learn key concepts, principles, and the Service Value System (SVS) — and understand how modern IT service management supports value creation in a digital world. It is a prerequisite for all other ITIL® trainings and certifications.
2. ITIL® 4 Practice Manager (PM) - Gain the practical skills from the world’s most adopted IT service management framework.
The ITIL® 4 Practice Manager designation focuses on applying ITIL practices in real-life scenarios. It provides flexible, hands-on learning through shorter practice-based modules — available as individual one-day trainings or 3-day bundled programs. Each module helps professionals strengthen specific operational capabilities based on the 34 ITIL management practices, which represent the most practical elements of the ITIL® framework for performing work and achieving measurable results.
Current ITIL® practice-based modules include:
Monitor, Support & Fulfil – Service Desk, Incident, Problem, Service Request, and Monitoring and Event Management
Plan, Implement & Control – Change Enablement, Release, Configuration, Deployment, and IT Asset Management
Collaborate, Assure & Improve – Continual Improvement, Service Level, Relationship, Information Security, and Supplier Management 

To earn the ITIL® 4 Practice Manager designation, you must complete either: Five individual practice modules plus ITIL® 4 Specialist: Create, Deliver & Support (CDS), or One of the 3-day combined practice courses plus ITIL® 4 Specialist: Create, Deliver & Support (CDS).
Ideal for professionals who want to validate specific ITIL skills or strengthen cross-practice collaboration across service value streams.
3. ITIL® 4 Managing Professional (MP)  - Designed for IT practitioners responsible for managing IT-enabled services, teams, and workflows. It validates practical and technical knowledge for managing successful IT operations. Modules include:
Create, Deliver & Support (CDS) – Design, build, and deliver high-value digital services.
Drive Stakeholder Value (DSV) – Enhance customer journeys and stakeholder engagement.
High-Velocity IT (HVIT) – Enable agility and resilience in fast-paced digital environments.
Direct, Plan & Improve (DPI) – Develop leadership, measurement, and continual improvement skills. 

4. ITIL® 4 Strategic Leader (SL) - For professionals focused on aligning IT strategy with business strategy. It demonstrates how ITIL® principles support long-term business success and digital transformation. Modules include:
Direct, Plan & Improve (DPI) – Shared module with the Managing Professional track.
Digital & IT Strategy (DITS) – Build strategic capabilities for leading digital initiatives.
5. ITIL® 4 Extension Modules - These optional modules expand your ITIL® knowledge into specialized domains, providing flexibility and depth across emerging areas.
Business Relationship Management (BRM) – Build trusted partnerships between IT and the business.
Acquiring & Managing Cloud Services – Master procurement and governance of cloud-based services.
Sustainability in Digital & IT – Integrate sustainable practices into digital service management.
IT Asset Management (ITAM) – Optimize value and compliance across your IT assets.
6. ITIL® 4 Master - The pinnacle of ITIL® certification. Awarded to professionals who have achieved both Practice Manager (PM), Managing Professional (MP) and Strategic Leader (SL) designations, demonstrating a deep understanding of ITIL® principles and the ability to apply them in real-world contexts.

Whether you’re starting with ITIL® 4 Foundation or advancing toward ITIL® Master, AGILEPM HUB offers accredited programs at every stage — helping you build the knowledge, confidence, and certification portfolio to excel in modern IT service management.