Is ITIL Foundation (Version 5) the latest ITIL Foundation certification?

Yes. ITIL Foundation (Version 5) is the latest version of the ITIL Foundation certification. It builds on ITIL 4 and reflects how AI-enabled, product-centric, and digitally driven organizations operate today.

Should I take ITIL 4 Foundation or ITIL Foundation (Version 5)?

If you are new to ITIL, ITIL Foundation (Version 5) is recommended as it represents the current framework. ITIL 4 Foundation remains valid, but Version 5 is the new entry point for professionals starting their ITIL journey.

Is ITIL Foundation still relevant in the age of AI?

Yes. ITIL Foundation (Version 5) is designed for AI-enabled and digital organizations. It focuses on value, experience, governance, and continual improvement, which are critical when adopting AI responsibly.

Is ITIL Foundation worth it in 2026?

Yes. ITIL Foundation remains one of the most recognized certifications for digital product and service management. Version 5 ensures the certification stays relevant for modern roles such as Product Managers, Service Owners, and Digital Transformation leaders.

How is the ITIL Foundation (Version 5) exam conducted?

The official PeopleCert ITIL Foundation (Version 5) exam is online proctored and can be taken anytime, anywhere. It consists of 40 multiple-choice questions, lasts 60 minutes (non-native English speakers receive an additional 15 minutes), is closed-book, and requires a minimum score of 26 out of 40 (65%) to pass.

Can I upgrade from eLearning to live instructor-led training?

Yes. You can upgrade from the self-paced eLearning course to the live instructor-led training by paying the difference in course fees, provided the exam voucher has not yet been issued.

What is your ITIL Foundation exam pass rate?

Learners at AGILEPM HUB achieve an average exam score of 92%, with a 98% exam success rate. Learners who complete all practice exams consistently pass on their first attempt.

Is AGILEPM HUB an accredited ITIL training provider?

Yes. AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) authorized to deliver official ITIL certification training worldwide.

ITIL® Foundation (Version 5)

Q: What is ITIL Foundation?

ITIL Foundation is the entry-level certification in the ITIL framework. It introduces the core concepts of digital product and service management, including value creation, service relationships, governance, continual improvement, and ITIL management practices used by organizations worldwide.

Q: Does ITIL Foundation (Version 5) cover AI and AI governance?

Yes. ITIL Foundation (Version 5) introduces how AI impacts digital product and service management, including AI governance, responsible use of AI, and how ITIL integrates with modern technologies and practices.

Q: Is ITIL Foundation (Version 5) an entry-level certification?

Yes. ITIL Foundation (Version 5) is the entry-level certification in the ITIL framework and the recommended starting point for professionals beginning their ITIL journey. No prior ITIL certification is required.

Q: What is included in the ITIL Foundation (Version 5) training package?

Each enrollment includes the official ITIL Foundation (Version 5) eBook, official Learner Kit, exam voucher for the online proctored exam, and practice exam questions. Additional inclusions vary by delivery format — self-paced eLearning includes 12-month platform access, while live training includes 2 days of interactive instructor-led sessions.

Master the fundamentals of digital product and service management with ITIL® Foundation (Version 5) — the latest evolution of the world's most widely adopted IT service management framework. Train with AGILEPM HUB, a PeopleCert Accredited Training Organization (ATO), and get certified with confidence.

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PeopleCert Accredited Training Organization

Official eBook, Exam Voucher & Learner Kit Included

Available Worldwide — eLearning, Live, or Corporate

98% Exam Success Rate | 92% Average Pass Mark

What Is ITIL® Foundation (Version 5)?

ITIL® Foundation (Version 5) is the entry-level certification in the ITIL framework and the recommended starting point for professionals beginning their ITIL journey. It introduces the core concepts of digital product and service management — including value creation, service relationships, governance, continual improvement, and ITIL management practices used by organizations worldwide.

ITIL® Foundation (Version 5) builds on ITIL 4 and reflects how AI-enabled, product-centric, and digitally driven organizations operate today. The certification covers how modern organizations design, deliver, and improve digital products and services, with a clear focus on value, experience, and continual improvement.

Whether you work in IT service management, product management, digital transformation, or operations, ITIL® Foundation (Version 5) gives you a globally recognized credential that demonstrates your understanding of modern service and product management principles.

This certification is developed and managed by PeopleCert and is recognized by employers worldwide.

By the end of this course, you’ll be able to:

understand the key concepts of digital product and service management
understand service relationships
understand the ITIL Four Dimensions of Product and Service Management
understand the ITIL Value System (ITIL VS)
understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
understand the ITIL Product and Service Lifecycle Model and the value chain activities
understand ITIL Management Practices
understand the benefits of value stream mapping and management
understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2® and DevOps)

This training is ideal for professionals involved in digital products, services, operations, and transformation, including:

• IT and Service Management professionals

• IT Operations, Development, and Delivery roles

• Product Managers, Product Owners, and Experience roles

• Service Owners, Service Improvement, and Process Leads

• IT Project Managers and Transformation Managers

• Architects, Solution Designers, and Digital Leaders

It is suitable for:

• Professionals new to ITIL®

• ITIL® 4 Foundation holders wanting to understand the latest evolution

• Anyone supporting or leading digital and service transformation

No prior ITIL certification is required for ITIL® Foundation (Version 5).

What Skills Will You Acquire?

Lifecycle Thinking

Develop a lifecycle mindset to make smarter decisions across digital products and services. Learn to anticipate changes, reduce technical debt, improve service continuity, and keep teams aligned — moving beyond silo-based working.

Collaborative, Value-Focused Working

Strengthen collaboration across roles and teams by aligning around shared outcomes, transparency, and end-to-end value streams. Learn how modern organizations co-create value through service relationships between providers, consumers, and stakeholders.

Continuous Improvement Mindset

Build practical skills to embed continual improvement into everyday work. Learn to apply the ITIL continual improvement model step by step, foster a growth mindset, and adapt quickly in fast-paced digital environments.

AI-Aware Service Management

Understand how AI impacts digital product and service management, including AI governance, responsible AI use, and how ITIL integrates with modern technologies — a critical capability as organizations adopt AI at scale.

Cross-Framework Fluency

Gain an understanding of how ITIL works alongside PRINCE2® and DevOps, enabling you to operate effectively in organizations that blend multiple frameworks and methodologies.

Choose Your Training Format

Option 1 – Self-Paced eLearning

💻 Learn anytime, at your own pace

9+ hours of structured eLearning content
Official PeopleCert eBook
Exam voucher
Official Learner Kit
Practice Exam Questions
12 months access to eLearning
Access to learner community
Access to the Instructor Q&A forum

Option 2 – Live Training (Instructor-Led)

🎓 Interactive, coaching-focused experience

2-Day Intensive Training
Official PeopleCert eBook
Exam Voucher
Official Learner Kit
Practice Exam Questions
Group activities & discussions
Real-time coaching & feedback
You can reschedule or change your training cohort before your exam voucher is issued
Access to learner community
Access to the Instructor Q&A forum

Option 3 – Corporate Training

🏢 Tailored programs for teams and organizations

Customized delivery format (eLearning, virtual or in-person)
Flexible scheduling to suit your team’s availability
Official eBook, Learner Kit, and Exam Voucher included
Practice Exam Questions
Interactive workshops with real-world case studies
Focus on aligning ITIL® practices with your business goals
Group discounts available
Access to learner community
Access to the Instructor Q&A forum

Training Options

Upcoming Live Training Schedule

Topics Covered

Introduction to ITIL® and the ITIL® (Version 5) Framework
Key Concepts of Digital Product and Service Management — digital products, services, service offerings, the product and service lifecycle, value, outcomes, costs, and risks (VOCR)
Service Relationships — organizations, providers, consumers, vendors, service journey, service quality, service levels, and SLAs
The ITIL Value System (ITIL VS)
Governance — governance of digital technology
ITIL Guiding Principles — focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, optimize and automate

Value Chain and ITIL Management Practices — operating models, value chains, and the lifecycle activities: discover, design, acquire, build, transition, operate, deliver, support
Value Streams: Mapping and Management — value stream mapping vs. value stream management
Continual Improvement — the continual improvement model
The Four Dimensions of Product and Service Management — organizations and people, information and technology, partners and suppliers, value streams and processes
ITIL and Other Frameworks Integration — how ITIL interacts with PRINCE2® and DevOps

All PeopleCert Global Best Practice certifications, including ITIL® Foundation (Version 5), need to be renewed every 3 years. You have two options to keep your certification current:

Option A — Pass any ITIL® exam

Taking and passing any ITIL® exam before your renewal date extends the validity of all your ITIL® certifications for another three years.

Option B — Collect CPD points with PeopleCert Plus Membership

With an active PeopleCert Plus subscription, you can renew by logging at least 20 Continuous Professional Development (CPD) points per year for 3 consecutive years. PeopleCert Plus also gives you access to industry insights, emerging trends, and best practices to stay current in your field.

Our students love us

ITIL Foundation (Version 5) passed!

I just wanted to share that I gladly passed the exam of Itil v5 foundations yesterday! I studied around 2 weeks with a self-paced training, and doing a lot of tests !

Cristian Macias

I’m happy to share that I have passed the ITIL 5 exam. Thank you so much for all the support you provided!

O. Dissanayake

Happy to announce that I’m now ITIL® Foundation certified! 🙌

A great step forward in strengthening my ITSM knowledge and aligning IT services with business value.

Thankful to my company for providing this opportunity, and special thanks to Aray Kaken from AGILEPM HUB for the continuous support and guidance.

R. Perera

Your course materials are really organised and helpful. Looking forward to the next ITIL5 courses.

Christie Lam

It’s official! I am now ITIL 5 Certified. 🎓

I am thrilled to share that I have officially received my ITIL 5 Foundation Version 5 certification from PeopleCert!

I would like to thank AGILEPM HUB and Aray Kaken for the ITIL 5 exam prep materials.

Being an early adopter of the new ITIL 5 standard was a priority for me. What I’m most proud of? Achieving a 100% success rate on the Product and Service Lifecycle domain.

C. Jenkins

Happy to share that I’ve obtained the ITIL 5 Foundation certification from PeopleCert, as part of my ongoing commitment to continuous improvement. It was a great opportunity to refresh and deepen my knowledge of IT service management.

Wishing you all a day full of smiles and fun surprises!

C. Ploscaru

I’ve just completed ITIL® Foundation (Version 5) training with AGILEPM HUB. Clear structure, practical explanations, and great exam preparation.

https://agilepmhub.com/

Cosmin Ploscaru

Meet the instructor

Aray Kaken

ITIL® Master | PeopleCert Ambassador | Accredited Trainer (Scaled Agile, ICAgile, PMI, PeopleCert)
Aray Kaken is an experienced Agile and Service Management trainer and consultant who has delivered Agile, DevOps, and IT Service Management training to more than 500 professionals across leading global organizations, including Barclays Bank, Lloyds Bank, Cathay Pacific, Costa Coffee, Chanel, and others.
As a PeopleCert Ambassador and ITIL 4 Master, Aray brings deep expertise in modern service management, digital transformation, and enterprise agility. His sessions are known for being practical, engaging, and results-driven, helping learners not only pass certification exams but also apply ITIL® principles effectively in real-world environments.
Expect clear explanations, relatable examples, and practical frameworks that make ITIL® concepts come alive—guided by an instructor who’s passionate about helping professionals build confidence and deliver measurable impact.

Patrick Jones - Course author

Why Learn with AGILEPM HUB?

Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
High success rate – 95% of learners say our ITIL® training improved their job performance.
Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL® certification objectives.
Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
AGILEPM HUB is Accredited Training Organization by PeopleCert.
Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here.

ITIL® (Version 5) Certification Pathway

Looking for ITIL (Version 5) Managing Professional Modules?

Frequently asked questions

Is ITIL® Foundation (Version 5) an entry-level certification?

Yes. No prior ITIL certification is required. ITIL® Foundation (Version 5) is the recommended starting point for anyone beginning their ITIL journey.

Who should attend ITIL® Foundation (Version 5) training?

This course is ideal for IT professionals, service managers, product managers, product owners, team leaders, consultants, and anyone interested in understanding digital product and service management principles. It's also the first step for those planning to progress to higher-level ITIL® certifications.

What is included in the training package?

Each enrollment includes the official ITIL® Foundation (Version 5) eBook, official Learner Kit, exam voucher (online proctored), and practice exam questions. Additional inclusions vary by delivery format — see the training format comparison above.

How is the exam conducted?

The official PeopleCert ITIL® Foundation (Version 5) exam is online proctored (available anytime, anywhere), with 40 multiple-choice questions, 60 minutes duration (non-native English speakers receive an extra 15 minutes), closed-book, and a passing score of 26/40 (65%).

Will I receive a certificate?

Yes. Upon passing the exam, you will receive an official ITIL® Foundation (Version 5) certificate issued by PeopleCert.

Does the ITIL® Foundation certification expire?

All PeopleCert Global Best Practice certifications need to be renewed after 3 years. You can renew by passing any ITIL® exam (which extends the renewal date for all your ITIL® certifications by three years), or by collecting and logging CPD points with a PeopleCert Plus Membership (at least 20 CPD points per year for 3 consecutive years).

How long will I have access to the eLearning?

You'll have 12 months of access to the eLearning platform from the date of activation.

Can I upgrade from eLearning to Live Training?

Yes. You can upgrade to the Live Instructor-Led Training anytime by paying the difference in course fees (before your exam voucher is issued).

Can I reschedule my live training date?

Yes, you can reschedule or change your training cohort before your exam voucher is issued. Once the voucher is issued, changes are no longer possible.

Do you offer group or corporate training?

Yes. We offer customized training options for teams and organizations, with flexible delivery formats and group discounts. Contact us at support@agilepmhub.com.

What is your pass rate?

Our learners achieve an average exam score of 92%, with a 98% satisfaction rating for trainer knowledge and delivery. Learners who complete all mock exams consistently pass on their first attempt.

Is AGILEPM HUB an accredited provider?

Yes. AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO). Check our profile page at https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171

Advance your career with flexible, practice-driven training in Product Management, Product Ownership, Service Management, and Project Leadership

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Connect with us

AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) for ITIL® and PRINCE2® in Hong Kong.
You can check our profile page: https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171