ITIL® AI Governance

Govern AI responsibly, ethically, and in alignment with organizational and regulatory standards. ITIL® AI Governance is the only extension module in the ITIL (Version 5) qualification scheme, designed for a broad and diverse audience across all industries and roles. No prerequisites required.

Learn the ITIL AI Capability Model (6C), the ITIL AI Governance Improvement Model, and the four AI governance perspectives that connect capabilities, risks, ethics, data, and compliance to real governance decisions.

Train with AGILEPM HUB, a PeopleCert Accredited Training Organization (ATO).

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PeopleCert Accredited Training Organization

Official eBook, Exam Voucher & Learner Kit Included

Extension Module with no prerequisites Applicable Across All Industries

Available as eLearning, Live Training, or Corporate Delivery

What Is ITIL® AI Governance (Version 5)?

ITIL® AI Governance is the only extension module in the ITIL (Version 5) qualification scheme. It provides practical, scenario-driven guidance for establishing, implementing, maintaining, and improving AI governance across organizations of any size and industry.

Unlike other ITIL (Version 5) modules, AI Governance has no prerequisite. It is designed for a broad and diverse market seeking to strengthen the governance of AI capabilities across their organization. AI is applicable across all industries and relevant to every role, as it impacts business activities at operational, tactical, and strategic levels.

The course is built around two core models and two supporting frameworks. The ITIL AI Capability Model (6C) classifies what an AI system does across six capabilities: Creation, Curation, Clarification, Cognition, Communication, and Coordination. The ITIL AI Governance Improvement Model provides the four-step method for governing it: assess and stress-test, define requirements and design adjustments, implement improvements, and maintain governance. Alongside these sit the four AI governance perspectives and the four governance patterns, which shape how governance is designed and where authority sits.

You will learn to identify AI risks, apply ethical principles and countermeasures, design governance controls and decision boundaries, manage Shadow AI, govern agentic AI, and translate regulatory requirements into working controls and evidence.

The course also covers how AI governance integrates with complementary frameworks including ITIL, PRINCE2, and DevOps, and with external standards such as ISO/IEC 42001 and IEEE 7014-2024, ensuring governance operates within the broader ecosystem that already manages products, services, projects, risks, and improvement.

This certification is developed and managed by PeopleCert and is recognized by employers worldwide.

ITIL® AI Governance (Version 5) is an extension module. It sits outside the three main designation streams (Practice Manager, Managing Professional, Strategic Leader) and is not required for any ITIL designation.

Key characteristics:

No prerequisite. Anyone can take this certification, regardless of their ITIL background.
Standalone certification. It does not count toward any ITIL designation.
Cross-industry relevance. Designed for professionals across all industries, not just IT
Complements all ITIL modules. While AI governance concepts are embedded throughout other ITIL (Version 5) modules, this dedicated certification provides focused, in-depth guidance

This makes ITIL® AI Governance accessible to a much broader audience than other ITIL certifications, including business leaders, compliance professionals, risk managers, and anyone involved in AI adoption decisions.

👉 Explore ITIL® (Version 5) certification pathways below

By the end of this course, you’ll be able to:

understand the fundamentals of AI, governance, and AI governance, and describe the relationship between governance, management, leadership, corporate governance, IT governance, and AI governance
define key AI concepts and explain how AI types, characteristics, and the ITIL AI Capability Model influence AI behaviour, use cases, risks, and governance needs across industries and organizational functions
explain how AI creates value, supports outcomes, and introduces benefits, risks, and trade-offs across industries, organizational functions, strategy, transformation, and sustainability
describe AI risks, ethical principles, and countermeasures, and how the four AI governance perspectives shape governance requirements and controls
use the ITIL AI Governance Improvement Model to assess and stress-test current governance, define requirements, design adjustments, implement improvements, and maintain governance and assurance
translate regulatory obligations and external standards into governance requirements, controls, and evidence
apply AI governance across practical scenarios, complementary frameworks, suppliers, third-party AI, and end-to-end delivery and operational environments.

ITIL® AI Governance (Version 5) is designed for a broad audience: anyone involved in AI adoption, governance, or decision-making, including:

IT Leaders, CIOs, CTOs, and CDOs
AI and Data Leaders
Governance, Risk, and Compliance (GRC) Professionals
IT Service Managers and Digital Product Managers
Enterprise Architects and Solution Architects
Business Leaders and Decision-Makers
Ethics and Compliance Officers
Programme Directors and Portfolio Managers
Operations Managers and Service Delivery Managers
Anyone involved in AI adoption decisions across any industry

No prerequisite is required. This certification is open to all professionals, regardless of their ITIL background or technical expertise.

What Skills Will You Acquire?

AI Governance Foundations and Leadership

Understand the difference between having an AI policy and having real AI governance. Describe where an organization sits on the governance maturity spectrum, and apply the AI Governance Maturity Assessment to identify what good governance makes possible.

The ITIL AI Capability Model (6C)

Identify and describe the six AI capabilities, Creation, Curation, Clarification, Cognition, Communication, and Coordination, and how they shape governance boundaries, risk profiling, and combined behaviour.

The Four AI Governance Perspectives

Apply the four perspectives, AI autonomy and decision-making, ethical and responsible AI, AI data quality and security, and regulatory compliance and operational practices, to connect capabilities, risks, ethics, data, and obligations to real governance decisions.

AI Risk, Ethics, and Countermeasures

Identify AI risk categories including bias, privacy, hallucination, transparency and explainability, and data quality. Apply ethical principles, contextual risk factors, and the risk priority rating to size controls proportionately.

The ITIL AI Governance Improvement Model

Apply the four-step model: assess and stress-test current governance, define requirements and design adjustments, implement improvements, and maintain governance through monitoring, assurance, and continual improvement.

Governance Controls, Decision Boundaries, and Shadow AI

Design preventive, detective, and corrective controls. Set decision boundaries and human oversight for agentic AI, and design Shadow AI controls that make AI use visible, proportionate, and accountable.

Regulation, Standards, and External Alignment

Translate external obligations into governance requirements, controls, and evidence. Understand how the EU AI Act, sector rules, ISO/IEC 42001, and IEEE 7014-2024 shape AI governance, and how to govern suppliers, third-party services, and embedded AI.

Cross-Framework AI Governance

Describe how ITIL, PRINCE2, and DevOps provide complementary approaches for AI-enabled work. Apply AI governance within PRINCE2 stages and decision points, and within DevOps pipelines and continuous delivery.

Choose Your Training Format

Option 1 – Self-Paced eLearning

💻 Learn anytime, at your own pace

9+ hours of interactive content in both video and text format
eBook
Exam voucher
Official Learner Kit
Practice Exam Questions
12 months access to eLearning
Access to learner community
Access to the Instructor Q&A forum

Option 2 – Live Training (Instructor-Led)

🎓 Interactive, coaching-focused experience

Self-paced eLearning
2 days Intensive Training
eBook
Exam Voucher
Official Learner Kit
Practice Exam Questions
Group activities & discussions
Real-time coaching & feedback
You can reschedule or change your training cohort before your exam voucher is issued
Access to learner community
Access to the Instructor Q&A forum

Option 3 – Corporate Training

🏢 Tailored programs for teams and organizations

Customized delivery format (eLearning, virtual or in-person)
Flexible scheduling to suit your team’s availability
Official eBook, Learner Kit, and Exam Voucher included
Practice Exam Questions
Interactive workshops with real-world case studies
Focus on aligning ITIL® practices with your business goals
Group discounts available
Access to learner community
Access to the Instructor Q&A forum

Training Options

Upcoming Live Training Schedule

Topics Covered

Module 1: The AI World and the Need for AI Governance

The difference between having an AI policy and having real AI governance
The changing workplace due to AI use
Why AI governance is no longer optional
The governance maturity spectrum
The progression from AI as a tool, to an assistant, to a co-worker, to an AI-enabled workforce
The perceived-role model applied to AIOps and project management
Recognizing AI governance failures and what should have been in place
The six characteristics of good AI governance

Module 2: What is Governance?

Governance, management, leadership, and AI governance
Corporate governance, IT governance, and the governance domains
How governance and management interact to create value
The six components of the AI governance system
The four governance patterns: directive, guided, federated, and autonomous
What governance ensures: control, risk management, compliance, accountability, stewardship, and value creation
Benefits and risks of AI governance for organizations and professionals

Module 3: What is AI and what can be governed?

AI and the three common types: Narrow, Generative, and Agentic AI
Why the AI type matters, with examples of each
Governance questions for Agentic AIOps: permitted actions, exclusions, human override, logging, accountability, monitoring, and rollback
Key characteristics of AI: autonomy, learning and adaptability, and opacity
AI risks: bias, privacy, hallucination, and beyond
Benefits and risks of AI for organizations and professionals
Assessing AI value: outcomes, costs, and risks

Module 4: When AI governance fails: capabilities, risks, and controls

The ITIL AI Capability Model (6C): Creation, Curation, Clarification, Cognition, Communication, Coordination
How capabilities shape governance, boundaries, risk profiling, and combined behaviour
The four AI governance perspectives and why they are interdependent
AI risk categories and the AI capability risk heatmap
Ethical principles for AI and common risk controls
From risks to countermeasures
How AI shapes strategy and alignment, and the impact of Shadow AI

Module 5: ITIL as a Governance Toolkit

How products and services enable value co-creation
The ITIL Value System and the role of governance within it
The ITIL Product and Service Lifecycle Model, and how AI assists each stage
Value chains, value streams, and AI-enabled automation
AI governance applied across every lifecycle stage
The ITIL Guiding Principles and the ITIL Four Dimensions
Continual improvement, transformation, and transformation readiness
AI in digital strategy
The ITIL Maturity Model and the AI Governance Maturity Assessment
Sustainability as part of AI value

Module 6: ITIL AI Governance Improvement Model: Assess and Stress-Test, and Define and Design

Why AI needs dedicated governance beyond traditional IT governance
The four AI governance perspectives applied to a use case
Governance patterns and how agentic AI stress-tests delegated authority
The ITIL AI Governance Improvement Model and what each step produces
Assess and stress-test: governance baseline, maturity versus performance, breaking points
Define requirements: contextual risk factors and proportionate governance
Risk assessment and the risk priority rating (likelihood × impact)
Designing controls: preventive, detective, and corrective
Decision boundaries, human oversight, and designing with ethics
Shadow AI control design and sustainability requirements

Module 7: ITIL AI Governance Improvement Model: Implement and Maintain

Implementing governance through seven pathways, from policy to DevOps pipelines
Bridging mechanisms for safe AI operation while governance capability matures
The governance operating model and implementation readiness
Operationalizing decision boundaries and Shadow AI controls
Maintaining governance: observability, monitoring, and auditability
Control versus stewardship, and governance orientation
The assurance evidence pack
Compliance and regulation as a governance input
The global regulatory landscape, including the EU AI Act
ISO/IEC 42001 and IEEE 7014-2024
Third-party, supplier, and end-to-end governance

Module 8: AI in Your World: Unlock AI in Your Role, Industry, and Organizational Function

How AI supports business outcomes and value co-creation
Value realization: from expected value to actual value
AI use cases across industries and organizational functions
Benefits and risks of AI adoption
The full AI use-case assessment template, including stakeholders and service characteristics
Scenario interpretation and AI context assessment

Module 9: Connecting AI Governance with Frameworks, Regulations, and Standards

Why frameworks must work together, and the question each one answers
Applying AI governance within PRINCE2 across stages and decision points
Applying AI governance within DevOps practices and continuous delivery pipelines
The distinct roles of ITIL, PRINCE2, DevOps, ISO/IEC 42001, IEEE 7014-2024, and regulation
The ITIL AI Governance big picture: the seven key models in one view

All PeopleCert Global Best Practice certifications, including ITIL® AI Governance (Version 5), need to be renewed every 3 years. You have two options to keep your certification current:

Option A — Pass any ITIL® exam

Taking and passing any ITIL® exam before your renewal date extends the validity of all your ITIL® certifications for another three years.

Option B — Collect CPD points with PeopleCert Plus Membership

With an active PeopleCert Plus subscription, you can renew by logging at least 20 Continuous Professional Development (CPD) points per year for 3 consecutive years. PeopleCert Plus also gives you access to industry insights, emerging trends, and best practices to stay current in your field.

To receive your official PeopleCert Exam Voucher, please complete the “Voucher Request” form located inside the course.
Once you submit your details, our team will manually order your Exam Voucher Code from PeopleCert.

You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours (Monday to Friday, during Hong Kong official working hours, excluding HK public holidays).

Please check your SPAM/Junk folder and ensure you provided a valid email address if you haven’t received the email within this timeframe.

The Exam Voucher Code is valid for 12 months from the date of issue.

Refunds are not available after exam voucher is issued.

Meet the instructor

Aray Kaken

ITIL® Master | PeopleCert Ambassador | Accredited Trainer (Scaled Agile, ICAgile, PMI, PeopleCert)
Aray Kaken is an experienced Agile and Service Management trainer and consultant who has delivered Agile, DevOps, and IT Service Management training to more than 500 professionals across leading global organizations, including Barclays Bank, Lloyds Bank, Cathay Pacific, Costa Coffee, Chanel, and others.
As a PeopleCert Ambassador and ITIL 4 Master, Aray brings deep expertise in modern service management, digital transformation, and enterprise agility. His sessions are known for being practical, engaging, and results-driven, helping learners not only pass certification exams but also apply ITIL® principles effectively in real-world environments.
Expect clear explanations, relatable examples, and practical frameworks that make ITIL® concepts come alive—guided by an instructor who’s passionate about helping professionals build confidence and deliver measurable impact.

Patrick Jones - Course author

Why Learn with AGILEPM HUB?

Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
High success rate – 95% of learners say our ITIL® training improved their job performance.
Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL® certification objectives.
Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
AGILEPM HUB is Accredited Training Organization by PeopleCert.
Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here.

ITIL® (Version 5) Certification Pathway

Looking for ITIL (Version 5) Managing Professional Modules?

Frequently asked questions

What is ITIL® AI Governance (Version 5)?

ITIL® AI Governance is the only extension module in the ITIL (Version 5) qualification scheme. It provides practical guidance for establishing, implementing, maintaining, and improving AI governance. It introduces the ITIL AI Governance Model, the ITIL AI Capability Model (6C), and the ITIL AI Governance Improvement Model.

Do I need any prerequisites for ITIL® AI Governance?

No. ITIL® AI Governance has no prerequisites. It is open to all professionals, regardless of their ITIL certification history or technical background.

Is ITIL® AI Governance part of any ITIL designation?

No. It is an extension module that sits outside the three main designation streams. It is a standalone certification that complements all other ITIL modules.

How is ITIL® AI Governance different from the AI content in other ITIL (Version 5) modules?

While AI governance concepts are embedded throughout other ITIL (Version 5) modules, this dedicated certification provides focused, in-depth guidance on governing AI responsibly. It covers governance models, the 6C Capability Model, risk frameworks, ethical principles, Shadow AI, compliance, and integration with PRINCE2 and DevOps.

What is the ITIL AI Capability Model (6C)?

The 6C model classifies what an AI system can do across six capabilities: Creation, Curation, Clarification, Cognition, Communication, and Coordination. It helps organizations understand AI applications and shape governance boundaries, risk profiling, and combined behaviour.

Who should take ITIL® AI Governance?

This certification is designed for a broad audience across all industries — IT leaders, AI and data leaders, governance and compliance professionals, business leaders, ethics officers, and anyone involved in AI adoption decisions.

Is the ITIL® AI Governance exam open book or closed book?

The ITIL® AI Governance exam is open book. You may use the official eBook and Scenario Booklet. The exam consists of 40 scenario-based multiple-choice questions over 90 minutes.

What is included in the training package?

Each enrollment includes the official ITIL® AI Governance (Version 5) eBook, official Learner Kit, exam voucher (online proctored), and practice exam questions. Additional inclusions vary by delivery format.

When will ITIL® AI Governance (Version 5) eLearning be available?

You can enroll any time. You will get instant access to the content.

Will I receive a certificate?

Yes. Upon passing the exam, you will receive an official ITIL® AI Governance (Version 5) certificate issued by PeopleCert.

Does the ITIL® AI Governance certification expire?

All PeopleCert Global Best Practice certifications need to be renewed after 3 years. You can renew by passing any ITIL® exam (which extends all ITIL certifications for three years) or by collecting CPD points through PeopleCert Plus Membership.

Do you offer corporate AI Governance training?

Yes. We offer customized training options for teams and organizations, with flexible delivery formats and group discounts. Contact us at support@agilepmhub.com.

Is AGILEPM HUB an accredited provider?

Yes. AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO). Check our profile page at https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171

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AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) for ITIL® and PRINCE2® in Hong Kong.
You can check our profile page: https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171