Will I receive a certificate after passing the ITIL AI Governance exam?

Yes. Upon passing the exam, you will receive an official ITIL AI Governance certificate issued by PeopleCert.

Do you offer corporate ITIL AI Governance training?

Yes. AGILEPM HUB offers customized training for teams and organizations with flexible delivery formats and group discounts.

Is AGILEPM HUB an accredited ITIL training provider?

Yes. AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) authorized to deliver official ITIL certification training worldwide.

ITIL® AI Governance

Q: What is ITIL AI Governance?

ITIL AI Governance is the only extension module in the ITIL (Version 5) qualification scheme. It provides practical guidance for establishing, implementing, maintaining, and improving AI governance. It introduces the ITIL AI Governance Model, the ITIL AI Capability Model (6C), and the ITIL AI Governance Improvement Model.

Q: Do I need any prerequisites for ITIL AI Governance?

No. ITIL AI Governance has no prerequisites. It is open to all professionals, regardless of their ITIL certification history or technical background.

Q: Is ITIL AI Governance part of any ITIL designation?

No. ITIL AI Governance is an extension module that sits outside the three main designation streams (Practice Manager, Managing Professional, Strategic Leader). It is a standalone certification that complements all other ITIL modules.

Q: Is the ITIL AI Governance exam open book or closed book?

The ITIL AI Governance exam is open book. You may use the official ITIL AI Governance eBook and the Scenario Booklet during the exam. The exam consists of 40 scenario-based multiple-choice questions over 90 minutes.

Q: Does the ITIL AI Governance certification expire?

Yes. All PeopleCert Global Best Practice certifications need to be renewed after 3 years. You can renew by passing any ITIL exam or by collecting CPD points through PeopleCert Plus Membership.

Govern AI responsibly, ethically, and in alignment with organizational and regulatory standards. ITIL® AI Governance is the only extension module in the ITIL (Version 5) qualification scheme designed for a broad and diverse audience across all industries and roles. No prerequisites required. Learn the ITIL AI Governance Model, the ITIL AI Capability Model (6C), and the ITIL AI Governance Improvement Model. Train with AGILEPM HUB, a PeopleCert Accredited Training Organization (ATO).

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PeopleCert Accredited Training Organization

Official eBook, Exam Voucher & Learner Kit Included

Extension Module with no prerequisites Applicable Across All Industries

Available as eLearning, Live Training, or Corporate Delivery

What Is ITIL® AI Governance (Version 5)?

ITIL® AI Governance is the only extension module in the ITIL (Version 5) qualification scheme. It provides practical, scenario-driven guidance for establishing, implementing, maintaining, and improving AI governance across organizations of any size and industry.

Unlike other ITIL (Version 5) modules, AI Governance has no prerequisite. It is designed for a broad and diverse market seeking to strengthen the governance of AI capabilities across their organization. AI is applicable across all industries and relevant to every role, as it impacts business activities at operational, tactical, and strategic levels.

The course introduces three core models: the ITIL AI Governance Model, the ITIL AI Capability Model (6C) (Creation, Curation, Clarification, Cognition, Communication, Coordination), and the ITIL AI Governance Improvement Model with its four steps (Assess, Design, Implement, Maintain). You'll learn to identify AI risks, apply ethical principles and countermeasures, design governance controls, manage Shadow AI, and ensure compliance with regulatory requirements.

The course also covers how AI governance integrates with complementary frameworks including ITIL, PRINCE2, and DevOps — ensuring governance operates within the broader governance ecosystem that already manages products, services, projects, risks, and improvement.

This certification is developed and managed by PeopleCert and is recognized by employers worldwide.

ITIL® AI Governance (Version 5) is an extension module, it sits outside the three main designation streams (Practice Manager, Managing Professional, Strategic Leader) and is not required for any ITIL designation.

Key characteristics:

No prerequisite — anyone can take this certification, regardless of their ITIL background
Standalone certification — it does not count toward any ITIL designation
Cross-industry relevance — designed for professionals across all industries, not just IT
Complements all ITIL modules — while AI governance concepts are embedded throughout other ITIL (Version 5) modules, this dedicated certification provides focused, in-depth guidance

This makes ITIL® AI Governance accessible to a much broader audience than other ITIL certifications — including business leaders, compliance professionals, risk managers, and anyone involved in AI adoption decisions.

👉 Explore ITIL® (Version 5) certification pathways below

By the end of this course, you’ll be able to:

Understand the fundamentals of AI, governance, AI governance, and describe the relationship between governance, management, leadership, corporate governance, IT governance, and AI governance
Define key AI concepts and explain how AI types, characteristics, and the ITIL AI Capability Model influence AI behaviour, use cases, risks, and governance needs across industries and organizational functions
Explain how AI creates value, supports outcomes, and introduces opportunities, threats, risks, and trade-offs across industries, organizational functions, strategy, transformation, and sustainability
Describe AI risks, ethical principles, countermeasures, and how these shape AI governance requirements and controls
Use the ITIL AI Governance Model and ITIL AI Governance Improvement Model to assess, stress-test, establish, adapt, implement, maintain, and assure AI governance
Apply AI governance across practical scenarios, complementary frameworks, regulation, suppliers, external standards, third-party AI governance, and end-to-end delivery and operational environments

ITIL® AI Governance (Version 5) is designed for a broad audience: anyone involved in AI adoption, governance, or decision-making, including:

IT Leaders, CIOs, CTOs, and CDOs
AI and Data Leaders
Governance, Risk, and Compliance (GRC) Professionals
IT Service Managers and Digital Product Managers
Enterprise Architects and Solution Architects
Business Leaders and Decision-Makers
Ethics and Compliance Officers
Programme Directors and Portfolio Managers
Operations Managers and Service Delivery Managers
Anyone involved in AI adoption decisions across any industry

No prerequisite is required. This certification is open to all professionals, regardless of their ITIL background or technical expertise.

What Skills Will You Acquire?

AI Governance Foundations and Leadership

Understand the difference between having an AI policy and having real AI governance. Describe where an organization sits on the governance maturity spectrum and what good governance makes possible.

The ITIL AI Capability Model (6C)

Identify and describe the six AI capabilities — Creation, Curation, Clarification, Cognition, Communication, and Coordination — and how they shape governance boundaries, risk profiling, and combined behaviour.

AI Risk, Ethics, and Countermeasures

Identify and describe AI risk categories (bias, privacy, hallucination, opacity), ethical principles, and countermeasures. Apply the capability model and risk-control reasoning to real-world scenarios.

The ITIL AI Governance Improvement Model

Apply the four-step model: Assess (evaluate current governance maturity and stress-test arrangements), Design (define governance requirements and controls), Implement (deploy governance adjustments), and Maintain (assure, monitor, and continually improve governance).

Governance Controls and Shadow AI

Design governance controls (preventive, detective, corrective) and decision boundaries. Design Shadow AI controls and apply ethics using a likelihood × impact risk matrix.

Cross-Framework AI Governance

Describe how ITIL, PRINCE2, and DevOps provide complementary approaches for AI-enabled work. Apply AI governance within DevOps practices and PRINCE2 methods across stages and decision points.

Choose Your Training Format

Option 1 – Self-Paced eLearning (Pre-order)

💻 Learn anytime, at your own pace

Structured eLearning content
eBook
Exam voucher
Learner Kit
Practice Exam Questions
12 months access to eLearning
Access to learner community
Access to the Instructor Q&A forum

Option 2 – Live Training (Instructor-Led) (Pre-order)

🎓 Interactive, coaching-focused experience

Structured eLearning content
2 days Intensive Training
eBook
Exam Voucher
Learner Kit
Practice Exam Questions
Group activities & discussions
Real-time coaching & feedback
You can reschedule or change your training cohort before your exam voucher is issued
Access to learner community
Access to the Instructor Q&A forum

Option 3 – Corporate Training

🏢 Tailored programs for teams and organizations

Customized delivery format (eLearning, virtual or in-person)
Flexible scheduling to suit your team’s availability
Official eBook, Learner Kit, and Exam Voucher included
Practice Exam Questions
Interactive workshops with real-world case studies
Focus on aligning ITIL® practices with your business goals
Group discounts available
Access to learner community
Access to the Instructor Q&A forum

Training Options

Upcoming Live Training Schedule

Topics Covered

Module 1: The AI World and the Need for AI Governance

The difference between having an AI policy and having real AI governance
The changing workplace due to AI use
Why AI governance is no longer optional
AI governance maturity spectrum
The shift from AI as a tool to AI as a co-worker
Recognizing AI governance failures and what should have been in place
Characteristics of good AI governance

Module 2: What is Governance?

Governance, AI governance, management, and leadership
Corporate, IT, and AI governance vs regulation
How governance and management interact to create value
Governance in the ITIL Value System
Opportunities and threats of poor governance

Module 3: What is AI and Why We Need AI Governance?

AI, AI maturity, and AI types: Narrow, Generative, and Agentic AI
When to use different types of AI
AI use cases across ITIL and key characteristics (learning, autonomy, opacity)
AI risks: bias, privacy, hallucination
How AI enables automation across the value chain

Module 4: Risk, Strategy, and the Consequences of Getting It Wrong

The ITIL AI Capability Model (6C): Creation, Curation, Clarification, Cognition, Communication, Coordination
How capabilities shape governance, boundaries, risk profiling, and combined behaviour
AI risk categories, ethical principles, and countermeasures
How AI shapes strategy and alignment
Shadow AI and its impact

Module 5: ITIL as a Governance Toolkit

How products and services enable value co-creation
ITIL Guiding Principles and their role in AI governance
ITIL Product and Service Lifecycle Model
ITIL Value System and its components
ITIL Four Dimensions and their elements
ITIL Maturity Model (including the ITIL AI Maturity Model)

Module 6: ITIL AI Governance Improvement Model — Assess and Design

The ITIL AI Governance Model and its components
The ITIL AI Governance Improvement Model: four-step approach
Assess step: evaluating current governance maturity, stress-testing arrangements
Design step: defining governance requirements, controls, and decision boundaries

Module 7: ITIL AI Governance Improvement Model — Implement and Maintain

Governance controls: preventive, detective, and corrective
Decision boundaries, accountability, and human oversight
Shadow AI controls and ethics application
Assurance through auditability, traceability, observability, and monitoring
Stewardship vs control, continual improvement
Compliance, regulation, third-party and end-to-end governance
Holistic and end-to-end scenario application

Module 8: AI in Your World — Unlock AI in Your Role, Industry, and Organizational Function

How AI supports business outcomes and value co-creation
AI use cases across industries and organizational functions
How AI supports the digital strategy lifecycle and transformation
AI opportunities and threats
Sustainability and responsible AI
Scenario interpretation, AI use case assessment, and sustainability application

Module 9: Connecting AI with Complementary Frameworks

How ITIL, PRINCE2, and DevOps provide complementary approaches for AI-enabled work
How the ITIL AI Governance Model integrates with other frameworks
Applying AI governance within DevOps practices and continuous delivery pipelines
Applying AI governance requirements within PRINCE2 methods, across stages and decision points

All PeopleCert Global Best Practice certifications, including ITIL® AI Governance (Version 5), need to be renewed every 3 years. You have two options to keep your certification current:

Option A — Pass any ITIL® exam

Taking and passing any ITIL® exam before your renewal date extends the validity of all your ITIL® certifications for another three years.

Option B — Collect CPD points with PeopleCert Plus Membership

With an active PeopleCert Plus subscription, you can renew by logging at least 20 Continuous Professional Development (CPD) points per year for 3 consecutive years. PeopleCert Plus also gives you access to industry insights, emerging trends, and best practices to stay current in your field.

To receive your official PeopleCert Exam Voucher, please complete the “Voucher Request” form located inside the course.
Once you submit your details, our team will manually order your Exam Voucher Code from PeopleCert.

You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours (Monday to Friday, during Hong Kong official working hours, excluding HK public holidays).

Please check your SPAM/Junk folder and ensure you provided a valid email address if you haven’t received the email within this timeframe.

The Exam Voucher Code is valid for 12 months from the date of issue.

Refunds are not available after exam voucher is issued.

Meet the instructor

Aray Kaken

ITIL® Master | PeopleCert Ambassador | Accredited Trainer (Scaled Agile, ICAgile, PMI, PeopleCert)
Aray Kaken is an experienced Agile and Service Management trainer and consultant who has delivered Agile, DevOps, and IT Service Management training to more than 500 professionals across leading global organizations, including Barclays Bank, Lloyds Bank, Cathay Pacific, Costa Coffee, Chanel, and others.
As a PeopleCert Ambassador and ITIL 4 Master, Aray brings deep expertise in modern service management, digital transformation, and enterprise agility. His sessions are known for being practical, engaging, and results-driven, helping learners not only pass certification exams but also apply ITIL® principles effectively in real-world environments.
Expect clear explanations, relatable examples, and practical frameworks that make ITIL® concepts come alive—guided by an instructor who’s passionate about helping professionals build confidence and deliver measurable impact.

Patrick Jones - Course author

Why Learn with AGILEPM HUB?

Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
High success rate – 95% of learners say our ITIL® training improved their job performance.
Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL® certification objectives.
Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
AGILEPM HUB is Accredited Training Organization by PeopleCert.
Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here.

ITIL® (Version 5) Certification Pathway

Looking for ITIL (Version 5) Managing Professional Modules?

Frequently asked questions

What is ITIL® AI Governance (Version 5)?

ITIL® AI Governance is the only extension module in the ITIL (Version 5) qualification scheme. It provides practical guidance for establishing, implementing, maintaining, and improving AI governance. It introduces the ITIL AI Governance Model, the ITIL AI Capability Model (6C), and the ITIL AI Governance Improvement Model.

Do I need any prerequisites for ITIL® AI Governance?

No. ITIL® AI Governance has no prerequisites. It is open to all professionals, regardless of their ITIL certification history or technical background.

Is ITIL® AI Governance part of any ITIL designation?

No. It is an extension module that sits outside the three main designation streams. It is a standalone certification that complements all other ITIL modules.

How is ITIL® AI Governance different from the AI content in other ITIL (Version 5) modules?

While AI governance concepts are embedded throughout other ITIL (Version 5) modules, this dedicated certification provides focused, in-depth guidance on governing AI responsibly. It covers governance models, the 6C Capability Model, risk frameworks, ethical principles, Shadow AI, compliance, and integration with PRINCE2 and DevOps.

What is the ITIL AI Capability Model (6C)?

The 6C model classifies what an AI system can do across six capabilities: Creation, Curation, Clarification, Cognition, Communication, and Coordination. It helps organizations understand AI applications and shape governance boundaries, risk profiling, and combined behaviour.

Who should take ITIL® AI Governance?

This certification is designed for a broad audience across all industries — IT leaders, AI and data leaders, governance and compliance professionals, business leaders, ethics officers, and anyone involved in AI adoption decisions.

Is the ITIL® AI Governance exam open book or closed book?

The ITIL® AI Governance exam is open book. You may use the official eBook and Scenario Booklet. The exam consists of 40 scenario-based multiple-choice questions over 90 minutes.

What is included in the training package?

Each enrollment includes the official ITIL® AI Governance (Version 5) eBook, official Learner Kit, exam voucher (online proctored), and practice exam questions. Additional inclusions vary by delivery format.

When will ITIL® AI Governance (Version 5) be available?

🚀 Pre-order now — eLearning course access opens 3 August 2026.

Will I receive a certificate?

Yes. Upon passing the exam, you will receive an official ITIL® AI Governance (Version 5) certificate issued by PeopleCert.

Does the ITIL® AI Governance certification expire?

All PeopleCert Global Best Practice certifications need to be renewed after 3 years. You can renew by passing any ITIL exam or by collecting CPD points through PeopleCert Plus Membership.

Do you offer corporate AI Governance training?

Yes. We offer customized training options for teams and organizations, with flexible delivery formats and group discounts. Contact us at support@agilepmhub.com.

Is AGILEPM HUB an accredited provider?

Yes. AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO). Check our profile page at https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171

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AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) for ITIL® and PRINCE2® in Hong Kong.
You can check our profile page: https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171