How is the ITIL® Product (Version 5) exam conducted?

The exam is delivered by PeopleCert as an online proctored, closed-book exam. It consists of 40 multiple-choice questions with a duration of 90 minutes. Non-native English speakers receive an additional 25% time (113 minutes). The official passing score is set by PeopleCert.

Does the ITIL® Product certification expire?

All PeopleCert Global Best Practice certifications are valid for three years. Certifications can be renewed by passing any ITIL® exam, which extends all ITIL certifications for three years, or by collecting CPD points through PeopleCert Plus Membership.

PRE-ORDER – COMING SOON!

ITIL® AI Governance – Self-Paced eLearning

Q: How long will I have access to the eLearning?

You will have 12 months of access to the eLearning platform from the date your course access is activated.

Q: When will I get access to the eLearning content?

This is a pre-order course. eLearning content will be available from 19 March 2026. You will receive an email notification once access has been enabled.

Q: How do I take the exam?

This eLearning package includes an official PeopleCert exam voucher. After receiving your voucher, you can schedule and take your online proctored exam at a time that suits you.

Q: What is the prerequisite for this course?

ITIL® Foundation (Version 5) or ITIL 4 Foundation certification is required. Candidates must also complete accredited training from a PeopleCert Accredited Training Organization (ATO) or accredited eLearning before sitting the exam.

Q: Will I receive a certificate?

Yes. Upon passing the exam, you will receive the official ITIL® Product (Version 5) certificate issued by PeopleCert.

Q: Can I upgrade to the live instructor-led version later?

Yes. You may upgrade to the Live Instructor-Led training by paying the difference in course fees, provided the exam voucher has not yet been issued.

Q: Do you offer group or corporate training?

Yes. AGILEPM HUB offers customized corporate training programs with flexible delivery formats and group discounts.

Govern AI responsibly across your organization. This certification is the only extension module in the ITIL (Version 5) scheme — open to all professionals with no prerequisites. Learn the ITIL AI Governance Model, the ITIL AI Capability Model (6C), and the ITIL AI Governance Improvement Model.

Includes:

Structured eLearning content
Official PeopleCert ITIL® AI Governance eBook
Official Learner Kit
ITIL® AI Governance (Version 5) exam voucher (online proctored)
2 Practice exams and quizzes
Access to learner community & Instructor Q&A forum
12-months access to the eLearning platform

Write your awesome label here.

Explore the full ITIL® AI Governance (Version 5) certification guide — including training formats, exam details, prerequisites, certification pathway, and FAQs — before you enroll.

Description

ITIL® AI Governance is the only extension module in the ITIL (Version 5) qualification scheme. It provides practical, scenario-driven guidance for establishing, implementing, maintaining, and improving AI governance across organizations of any size and industry.

Unlike other ITIL (Version 5) modules, AI Governance has no prerequisite. It is designed for a broad and diverse market seeking to strengthen the governance of AI capabilities across their organization. AI is applicable across all industries and relevant to every role, as it impacts business activities at operational, tactical, and strategic levels.

The course introduces three core models: the ITIL AI Governance Model, the ITIL AI Capability Model (6C) (Creation, Curation, Clarification, Cognition, Communication, Coordination), and the ITIL AI Governance Improvement Model with its four steps (Assess, Design, Implement, Maintain). You'll learn to identify AI risks, apply ethical principles and countermeasures, design governance controls, manage Shadow AI, and ensure compliance with regulatory requirements.

The course also covers how AI governance integrates with complementary frameworks including ITIL, PRINCE2, and DevOps — ensuring governance operates within the broader governance ecosystem that already manages products, services, projects, risks, and improvement.

This certification is developed and managed by PeopleCert and is recognized by employers worldwide.

ITIL® AI Governance (Version 5) is an extension module, it sits outside the three main designation streams (Practice Manager, Managing Professional, Strategic Leader) and is not required for any ITIL designation.

Key characteristics:

No prerequisite — anyone can take this certification, regardless of their ITIL background
Standalone certification — it does not count toward any ITIL designation
Cross-industry relevance — designed for professionals across all industries, not just IT
Complements all ITIL modules — while AI governance concepts are embedded throughout other ITIL (Version 5) modules, this dedicated certification provides focused, in-depth guidance

This makes ITIL® AI Governance accessible to a much broader audience than other ITIL certifications — including business leaders, compliance professionals, risk managers, and anyone involved in AI adoption decisions.

👉 Explore ITIL® (Version 5) certification pathways below

Topics Included

Module 1: The AI World and the Need for AI Governance

The difference between having an AI policy and having real AI governance
The changing workplace due to AI use
Why AI governance is no longer optional
AI governance maturity spectrum
The shift from AI as a tool to AI as a co-worker
Recognizing AI governance failures and what should have been in place
Characteristics of good AI governance

Module 2: What is Governance?

Governance, AI governance, management, and leadership
Corporate, IT, and AI governance vs regulation
How governance and management interact to create value
Governance in the ITIL Value System
Opportunities and threats of poor governance

Module 3: What is AI and Why We Need AI Governance?

AI, AI maturity, and AI types: Narrow, Generative, and Agentic AI
When to use different types of AI
AI use cases across ITIL and key characteristics (learning, autonomy, opacity)
AI risks: bias, privacy, hallucination
How AI enables automation across the value chain

Module 4: Risk, Strategy, and the Consequences of Getting It Wrong

The ITIL AI Capability Model (6C): Creation, Curation, Clarification, Cognition, Communication, Coordination
How capabilities shape governance, boundaries, risk profiling, and combined behaviour
AI risk categories, ethical principles, and countermeasures
How AI shapes strategy and alignment
Shadow AI and its impact

Module 5: ITIL as a Governance Toolkit

How products and services enable value co-creation
ITIL Guiding Principles and their role in AI governance
ITIL Product and Service Lifecycle Model
ITIL Value System and its components
ITIL Four Dimensions and their elements
ITIL Maturity Model (including the ITIL AI Maturity Model)

Module 6: ITIL AI Governance Improvement Model — Assess and Design

The ITIL AI Governance Model and its components
The ITIL AI Governance Improvement Model: four-step approach
Assess step: evaluating current governance maturity, stress-testing arrangements
Design step: defining governance requirements, controls, and decision boundaries

Module 7: ITIL AI Governance Improvement Model — Implement and Maintain

Governance controls: preventive, detective, and corrective
Decision boundaries, accountability, and human oversight
Shadow AI controls and ethics application
Assurance through auditability, traceability, observability, and monitoring
Stewardship vs control, continual improvement
Compliance, regulation, third-party and end-to-end governance
Holistic and end-to-end scenario application

Module 8: AI in Your World — Unlock AI in Your Role, Industry, and Organizational Function

How AI supports business outcomes and value co-creation
AI use cases across industries and organizational functions
How AI supports the digital strategy lifecycle and transformation
AI opportunities and threats
Sustainability and responsible AI
Scenario interpretation, AI use case assessment, and sustainability application

Module 9: Connecting AI with Complementary Frameworks

How ITIL, PRINCE2, and DevOps provide complementary approaches for AI-enabled work
How the ITIL AI Governance Model integrates with other frameworks
Applying AI governance within DevOps practices and continuous delivery pipelines
Applying AI governance requirements within PRINCE2 methods, across stages and decision points

Choose Your Training Format

Option 1 – Self-Paced eLearning (Pre-order)

💻 Learn anytime, at your own pace

Structured eLearning content
eBook
Exam voucher
Learner Kit
Practice Exam Questions
12 months access to eLearning
Access to learner community
Access to the Instructor Q&A forum

Option 2 – Live Training (Instructor-Led) (Pre-order)

🎓 Interactive, coaching-focused experience

Self-paced e-Learning
2 days Intensive Training
eBook
Exam Voucher
Learner Kit
Practice Exam Questions
Group activities & discussions
Real-time coaching & feedback
You can reschedule or change your training cohort before your exam voucher is issued
Access to learner community
Access to the Instructor Q&A forum

Option 3 – Corporate Training

🏢 Tailored programs for teams and organizations

Customized delivery format (eLearning, virtual or in-person)
Flexible scheduling to suit your team’s availability
Official eBook, Learner Kit, and Exam Voucher included
Practice Exam Questions
Interactive workshops with real-world case studies
Focus on aligning ITIL® practices with your business goals
Group discounts available
Access to learner community
Access to the Instructor Q&A forum

Training Options

Prefer Live Training?
Join an Upcoming Instructor-Led Session

Course contents

To receive your official PeopleCert Exam Voucher, please complete the “Voucher Request” form located inside this eLearning course.
Once you submit your details, our team will manually order your Exam Voucher Code from PeopleCert.

You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours (Monday to Friday, during Hong Kong official working hours, excluding HK public holidays).

Please check your SPAM/Junk folder and ensure you provided a valid email address if you haven’t received the email within this timeframe.

The Exam Voucher Code is valid for 12 months from the date of issue.

Refunds are not available after exam voucher is issued.

Why Learn with AGILEPM HUB?

Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
High success rate – 95% of learners say our ITIL® training improved their job performance.
Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL® certification objectives.
Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
AGILEPM HUB is Accredited Training Organization by PeopleCert.
Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here.

Don't hesitate

Start Your Learning Now!

Frequently asked questions

How long will I have access to the eLearning?

You’ll have 12 months of access to the eLearning platform from the date of activation.

When will I get access to the eLearning content?

🚀 Pre-order now — eLearning course access opens 3 August 2026.

How do I take the exam?

This eLearning package includes an official exam voucher that allows you to schedule and take your online proctored exam at a time that suits you.

What is the prerequisite for this course?

ITIL® AI Governance has no prerequisites. It is open to all professionals.

Will I receive a certificate?

Yes! Upon passing the exam, you will receive an official ITIL® AI Governance certificate issued by PeopleCert.

Does the ITIL® AI Governance certification expire?

All PeopleCert Global Best Practice certifications need to be renewed after 3 years. You can renew by passing any ITIL® exam (which extends all ITIL certifications for three years) or by collecting CPD points through PeopleCert Plus Membership.

Can I upgrade to the live instructor-led version later?

Yes! You can upgrade to the Live Instructor-Led Certification Training anytime by paying the difference in course fees (before your exam voucher is issued).

Do you offer group or corporate training?

Yes, we offer customized training options for teams and organizations, with flexible delivery formats and group discounts.

Is AGILEPM HUB an accredited provider?

Yes. AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO). Check our profile page at https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171

Advance your career with flexible, practice-driven training in Product Management, Product Ownership, Service Management, and Project Leadership

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Connect with us

AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) for ITIL® and PRINCE2® in Hong Kong.
You can check our profile page: https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171

ITIL® AI Governance – Self-Paced eLearning

ITIL® AI Governance — Everything You Need to Know

Description

Where Does ITIL® AI Governance Fit in the Certification Pathway?

Topics Included

Training Format

What's Included

Choose Your Training Format

Option 1 – Self-Paced eLearning (Pre-order)