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ITIL® AI Governance– Live Instructor-Led Training 

Govern AI responsibly, ethically, and in alignment with organizational and regulatory standards. ITIL® AI Governance is the only extension module in the ITIL (Version 5) qualification scheme, designed for a broad and diverse audience across all industries and roles. No prerequisites required.
Learn the ITIL AI Capability Model (6C), the ITIL AI Governance Improvement Model, and the four AI governance perspectives that connect capabilities, risks, ethics, data, and compliance to real governance decisions.
Train with AGILEPM HUB, a PeopleCert Accredited Training Organization (ATO).
Training format:
  • Delivery: Live Instructor-Led (virtual or in-person)
  • Duration: 2-3 days 
  • Format: Interactive lectures, group discussions, quizzes, and mock exam practice
  • Language: English
What is included:
  • Official PeopleCert ITIL® AI Governance eBook
  • Official Learner Kit
  • ITIL® AI Governance exam voucher (online proctored)
  • Practice exams and quizzes
  • Access to learner community & Instructor Q&A forum
  • Instructor guidance and exam preparation
Please contact us if you need to pay in another currency.

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Training Schedule

ITIL® AI Governance — Everything You Need to Know

Explore the full ITIL® AI Governance (Version 5) certification guide — including training formats, exam details, prerequisites, certification pathway, and FAQs — before you enroll.

Description

ITIL® AI Governance is the only extension module in the ITIL (Version 5) qualification scheme. It provides practical, scenario-driven guidance for establishing, implementing, maintaining, and improving AI governance across organizations of any size and industry.


Unlike other ITIL (Version 5) modules, AI Governance has no prerequisite. It is designed for a broad and diverse market seeking to strengthen the governance of AI capabilities across their organization. AI is applicable across all industries and relevant to every role, as it impacts business activities at operational, tactical, and strategic levels.


The course is built around two core models and two supporting frameworks. The ITIL AI Capability Model (6C) classifies what an AI system does across six capabilities: Creation, Curation, Clarification, Cognition, Communication, and Coordination. The ITIL AI Governance Improvement Model provides the four-step method for governing it: assess and stress-test, define requirements and design adjustments, implement improvements, and maintain governance. Alongside these sit the four AI governance perspectives and the four governance patterns, which shape how governance is designed and where authority sits.


You will learn to identify AI risks, apply ethical principles and countermeasures, design governance controls and decision boundaries, manage Shadow AI, govern agentic AI, and translate regulatory requirements into working controls and evidence.


The course also covers how AI governance integrates with complementary frameworks including ITIL, PRINCE2, and DevOps, and with external standards such as ISO/IEC 42001 and IEEE 7014-2024, ensuring governance operates within the broader ecosystem that already manages products, services, projects, risks, and improvement.


This certification is developed and managed by PeopleCert and is recognized by employers worldwide.

Where Does ITIL® AI Governance Fit in the Certification Pathway?

ITIL® AI Governance (Version 5) is an extension module. It sits outside the three main designation streams (Practice Manager, Managing Professional, Strategic Leader) and is not required for any ITIL designation.


Key characteristics:

  • No prerequisite. Anyone can take this certification, regardless of their ITIL background.
  • Standalone certification. It does not count toward any ITIL designation.
  • Cross-industry relevance. Designed for professionals across all industries, not just IT
  • Complements all ITIL modules. While AI governance concepts are embedded throughout other ITIL (Version 5) modules, this dedicated certification provides focused, in-depth guidance


This makes ITIL® AI Governance accessible to a much broader audience than other ITIL certifications, including business leaders, compliance professionals, risk managers, and anyone involved in AI adoption decisions.

👉 Explore ITIL® (Version 5) certification pathways below

Topics Included

Module 1: The AI World and the Need for AI Governance

  • The difference between having an AI policy and having real AI governance
  • The changing workplace due to AI use
  • Why AI governance is no longer optional
  • The governance maturity spectrum
  • The progression from AI as a tool, to an assistant, to a co-worker, to an AI-enabled workforce
  • The perceived-role model applied to AIOps and project management
  • Recognizing AI governance failures and what should have been in place
  • The six characteristics of good AI governance


Module 2: What is Governance?

  • Governance, management, leadership, and AI governance
  • Corporate governance, IT governance, and the governance domains
  • How governance and management interact to create value
  • The six components of the AI governance system
  • The four governance patterns: directive, guided, federated, and autonomous
  • What governance ensures: control, risk management, compliance, accountability, stewardship, and value creation
  • Benefits and risks of AI governance for organizations and professionals


Module 3: What is AI and what can be governed?

  • AI and the three common types: Narrow, Generative, and Agentic AI
  • Why the AI type matters, with examples of each
  • Governance questions for Agentic AIOps: permitted actions, exclusions, human override, logging, accountability, monitoring, and rollback
  • Key characteristics of AI: autonomy, learning and adaptability, and opacity
  • AI risks: bias, privacy, hallucination, and beyond
  • Benefits and risks of AI for organizations and professionals
  • Assessing AI value: outcomes, costs, and risks


Module 4: When AI governance fails: capabilities, risks, and controls

  • The ITIL AI Capability Model (6C): Creation, Curation, Clarification, Cognition, Communication, Coordination
  • How capabilities shape governance, boundaries, risk profiling, and combined behaviour
  • The four AI governance perspectives and why they are interdependent
  • AI risk categories and the AI capability risk heatmap
  • Ethical principles for AI and common risk controls
  • From risks to countermeasures
  • How AI shapes strategy and alignment, and the impact of Shadow AI


Module 5: ITIL as a Governance Toolkit

  • How products and services enable value co-creation
  • The ITIL Value System and the role of governance within it
  • The ITIL Product and Service Lifecycle Model, and how AI assists each stage
  • Value chains, value streams, and AI-enabled automation
  • AI governance applied across every lifecycle stage
  • The ITIL Guiding Principles and the ITIL Four Dimensions
  • Continual improvement, transformation, and transformation readiness
  • AI in digital strategy
  • The ITIL Maturity Model and the AI Governance Maturity Assessment
  • Sustainability as part of AI value

Module 6: ITIL AI Governance Improvement Model: Assess and Stress-Test, and Define and Design

  • Why AI needs dedicated governance beyond traditional IT governance
  • The four AI governance perspectives applied to a use case
  • Governance patterns and how agentic AI stress-tests delegated authority
  • The ITIL AI Governance Improvement Model and what each step produces
  • Assess and stress-test: governance baseline, maturity versus performance, breaking points
  • Define requirements: contextual risk factors and proportionate governance
  • Risk assessment and the risk priority rating (likelihood × impact)
  • Designing controls: preventive, detective, and corrective
  • Decision boundaries, human oversight, and designing with ethics
  • Shadow AI control design and sustainability requirements


Module 7: ITIL AI Governance Improvement Model: Implement and Maintain

  • Implementing governance through seven pathways, from policy to DevOps pipelines
  • Bridging mechanisms for safe AI operation while governance capability matures
  • The governance operating model and implementation readiness
  • Operationalizing decision boundaries and Shadow AI controls
  • Maintaining governance: observability, monitoring, and auditability
  • Control versus stewardship, and governance orientation
  • The assurance evidence pack
  • Compliance and regulation as a governance input
  • The global regulatory landscape, including the EU AI Act
  • ISO/IEC 42001 and IEEE 7014-2024
  • Third-party, supplier, and end-to-end governance


Module 8: AI in Your World: Unlock AI in Your Role, Industry, and Organizational Function

  • How AI supports business outcomes and value co-creation
  • Value realization: from expected value to actual value
  • AI use cases across industries and organizational functions
  • Benefits and risks of AI adoption
  • The full AI use-case assessment template, including stakeholders and service characteristics
  • Scenario interpretation and AI context assessment


Module 9: Connecting AI Governance with Frameworks, Regulations, and Standards

  • Why frameworks must work together, and the question each one answers
  • Applying AI governance within PRINCE2 across stages and decision points
  • Applying AI governance within DevOps practices and continuous delivery pipelines
  • The distinct roles of ITIL, PRINCE2, DevOps, ISO/IEC 42001, IEEE 7014-2024, and regulation
  • The ITIL AI Governance big picture: the seven key models in one view

Training Format

  • Delivery: Live Instructor-Led (virtual or in-person)
  • Duration: 2 days 
  • Format: Interactive lectures, group discussions, quizzes, and practice exam questions
  • Language: English

What's Included

  • Official PeopleCert ITIL® AI Governance eBook
  • Official Learner Kit
  • ITIL® AI Governance (Version 5) exam voucher (online proctored)
  • Practice exams and quizzes
  • Instructor guidance and exam preparation
  • Group activities & discussions
  • Real-time coaching & feedback
  • You can reschedule or change your training cohort before your exam voucher is issued
  • Access to learner community
  • Access to the Instructor Q&A forum

Choose Your Training Format

Option 1 – Self-Paced eLearning 
💻 Learn anytime, at your own pace
  • 9+ hours of interactive content in both video and text format
  • eBook
  • Exam voucher
  • Official Learner Kit
  • Practice Exams
  • 12 months access to eLearning 
  • Access to learner community
  • Access to the Instructor Q&A forum

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Option 2 – Live Training (Instructor-Led)
🎓 Interactive, coaching-focused experience
  • Self-paced eLearning
  • 2 days Intensive Training 
  • eBook
  • Exam Voucher
  • Official Learner Kit
  • Practice Exams
  • Group activities & discussions
  • Real-time coaching & feedback
  • You can reschedule or change your training cohort before your exam voucher is issued
  • Access to learner community
  • Access to the Instructor Q&A forum

Option 3 – Corporate Training

🏢 Tailored programs for teams and organizations
  • Customized delivery format (eLearning, virtual or in-person)
  • Flexible scheduling to suit your team’s availability
  • Official eBook, Learner Kit, and Exam Voucher included
  • Practice Exams
  • Interactive workshops with real-world case studies
  • Focus on aligning ITIL® practices with your business goals
  • Group discounts available
  • Access to learner community
  • Access to the Instructor Q&A forum

Training Options

Why Learn with AGILEPM HUB?

say ITIL® trainings improved their job

quality training

average pass mark

exam success rate
  • Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
  • Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
  • High success rate – 95% of learners say our ITIL® training improved their job performance.
  • Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
  • Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL®  certification objectives.
  • Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
  • AGILEPM HUB is Accredited Training Organization by PeopleCert.
  • Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
  • AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here. 
ITIL-ATO@ AGILEPM HUB
PRINCE2-ATO@ AGILEPM HUB
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
PRINCE2® and PRINCE2 Agile® are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) for ITIL® and PRINCE2® in Hong Kong.
Check our profile page here https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171
Meet the instructor

Aray Kaken

ITIL® Master | PeopleCert Ambassador | Accredited Trainer (Scaled Agile, ICAgile, PMI, PeopleCert)
Aray Kaken is an experienced Agile and Service Management trainer and consultant who has delivered Agile, DevOps, and IT Service Management training to more than 500 professionals across leading global organizations, including Barclays Bank, Lloyds Bank, Cathay Pacific, Costa Coffee, Chanel, and others.
As a PeopleCert Ambassador and ITIL 4 Master, Aray brings deep expertise in modern service management, digital transformation, and enterprise agility. His sessions are known for being practical, engaging, and results-driven, helping learners not only pass certification exams but also apply ITIL® principles effectively in real-world environments.
Expect clear explanations, relatable examples, and practical frameworks that make ITIL® concepts come alive—guided by an instructor who’s passionate about helping professionals build confidence and deliver measurable impact.
Patrick Jones - Course author
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Frequently asked questions

Who should attend ITIL® AI Governance training? 

This course is designed for a broad audience across all industries — IT leaders, AI and data leaders, governance and compliance professionals, business leaders, ethics officers, and anyone involved in AI adoption decisions. No prerequisites required.

What is included in the training package?

Each enrollment includes:
  • Official ITIL® AI Governance eBook
  • Official Learner Kit
  • Exam voucher (online proctored)
  • Practice exam questions
  • Instructor guidance and exam preparation
  • Group activities and real-time coaching

(Note: Learners can reschedule or change cohorts before the exam voucher is issued.)

Who delivers the training?

All sessions are delivered by certified ITIL® trainers with extensive experience in AI governance, digital transformation, and ITIL practices.

Is the exam open book? 

Yes. You may use the official ITIL® AI Governance eBook and Scenario Booklet during the exam. 40 scenario-based questions, 90 minutes.

Do I need any ITIL certification to take this course?

No. ITIL® AI Governance has no prerequisites. It is open to all professionals.

 Will I receive a certificate?

Yes! Upon passing the exam, you will receive an official ITIL® AI Governance certificate issued by PeopleCert.

Does the ITIL® AI Governance certification expire?

All PeopleCert Global Best Practice certifications need to be renewed after 3 years. You can renew by passing any ITIL® exam (which extends all ITIL certifications for three years) or by collecting CPD points through PeopleCert Plus Membership.

Can I reschedule my training date?

Yes, you can reschedule or change your training cohort before your exam voucher is issued. Once the voucher is issued, changes are no longer possible.

Do you offer group or corporate training?

Yes, we offer customized training options for teams and organizations, with flexible delivery formats and group discounts.

Is AGILEPM HUB an accredited provider?

Yes. AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO). Check our profile page at https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171

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