Jan 8

How to Get ITIL® Certified in Hong Kong (2026 Guide)

ITIL® certification remains one of the most widely recognised credentials for professionals working in IT service management, operations, and digital delivery. For professionals and organisations in Hong Kong, ITIL® provides a structured pathway to improve service quality, align IT with business needs, and build long-term career credibility.  
This guide explains how ITIL® certification works in Hong Kong, which courses to take, mandatory training rules, how exams are delivered, how certification renewal works, and what corporate clients should know.

Why ITIL® Certification Matters in Hong Kong

Hong Kong organisations operate in highly regulated, service-driven environments such as banking, insurance, aviation, logistics, and professional services. ITIL® helps teams:

• Improve service reliability and consistency
• Reduce incidents and service disruption
• Align IT services with business outcomes
• Build shared service management language across teams

As a result, ITIL® certification is commonly requested or preferred for ITSM, service delivery, operations, and leadership roles.

ITIL® Certification Pathways Explained

Most professionals begin with ITIL® 4 Foundation, which introduces the core concepts, principles, and practices of modern service management.
After Foundation, professionals can progress to:
• ITIL® 4 Managing Professional (MP)
• ITIL® 4 Practice Manager
• ITIL® 4 Strategic Leader (SL)
With sufficient certifications and experience, candidates can ultimately achieve ITIL® Master status.

Is Training Mandatory for ITIL® Certification?

This is an important and often misunderstood topic.

ITIL® 4 Foundation
Training is not mandatory, but strongly recommended.
For ITIL® 4 Foundation, candidates may:
• Self-study
• Use official eLearning
• Attend accredited training
Once ready, candidates receive an official exam voucher and can book the exam.

Intermediate & Advanced ITIL® Levels (Managing Professional, Practice Manager, Strategic Leader)
For all intermediate and advanced ITIL® certifications, accredited training is mandatory.

You must:
• Attend training delivered by an Accredited Training Organisation (ATO), or
• Complete an official accredited eLearning course.

⚠️ Important rule:
If you attempt an intermediate-level ITIL® exam without completing accredited training, your exam results will not be released, even if you pass.

This rule is enforced by PeopleCert, the official examination institute for ITIL®.

How ITIL® Exams Work in Hong Kong

Online Exams
Most ITIL® exams are delivered online, governed by PeopleCert.
Candidates must follow strict rules, including:
• Identity verification
• Webcam and room checks
• No unauthorised materials
• Stable internet connection

Paper-Based Exams (Corporate Only)
For corporate clients, paper-based ITIL® exams may be arranged upon request, subject to PeopleCert approval and availability.
This option is typically used for:
• Large corporate groups
• Regulated environments
• On-site private training engagements

After completing the exam:
• Preliminary results are shown immediately
• Official certificates are issued by PeopleCert within 2 working days

How to Verify an Official ITIL® Training Provider in Hong Kong

When choosing an ITIL® training provider in Hong Kong, it is important to verify that the organisation is officially accredited. Only PeopleCert Accredited Training Organisations (ATOs) are authorised to deliver accredited ITIL® training and issue exam vouchers in compliance with certification requirements.

To verify whether a training provider is accredited, you can:
 • Visit the official PeopleCert website
 • Search the list of Accredited Training Organisations
 • Review the provider’s official PeopleCert profile

AGILEPM HUB is a PeopleCert Accredited Training Organisation (ATO) and delivers official ITIL® training for professionals and organisations in Hong Kong. We maintain an official profile on the PeopleCert website, where learners and organisations can independently verify our accreditation status.

👉 View AGILEPM HUB’s official PeopleCert ATO profile
https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171 
PeopleCert ITIL ATO AGILEPM HUB
Verifying ATO status ensures that:
 • Training meets PeopleCert accreditation standards
 • Exam eligibility requirements are fulfilled
 • Exam results and certifications are issued without delay

Digital Badges & Certification Renewal

Digital Badges
To receive official ITIL® digital badges, candidates need an active PeopleCert membership.

Membership can be purchased:
• Through an ATO, or
• Directly from PeopleCert

Certification Renewal (CPD)
All ITIL® certifications are valid for three years.

To keep certifications active without re-sitting exams, candidates can:
• Purchase PeopleCert Plus membership
• Accumulate 20 CPD points per year, for three consecutive years

CPD activities include:
• Training courses
• Webinars
• Reading official publications
• Professional activities

PeopleCert Plus membership also provides:
• Access to official eBooks
• Practice guides and playbooks
• Continuous learning resources

👉 Learn more about PeopleCert Plus membership below:

ITIL® Training Options in Hong Kong

Professionals in Hong Kong typically choose between:
• Live online training, aligned to Hong Kong time (HKT)
• Self-paced accredited eLearning
• Private corporate training, including exam coordination

All accredited trainings include:
• Official learning materials
• eBook
• Exam voucher
• Sample Exams

Final Thoughts

ITIL® certification remains a strong investment for professionals and organisations in Hong Kong. Understanding the training requirements, exam rules, and renewal model is critical to avoiding delays, invalid results, or certification expiry.

Whether you are starting with ITIL® 4 Foundation or progressing toward Managing Professional, Practice Manager, Strategic Leader, or ITIL® Master, choosing the right accredited pathway matters.
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