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ITIL® 4 Practitioner: IT Change Enablement – Self-Paced eLearning (with Official Exam Voucher)

Learn to assess risks, authorize changes, and manage IT transitions safely and efficiently anytime, anywhere, at your own pace.

Description

The ITIL® 4 Practitioner: Change Enablement module provides IT professionals with the knowledge and skills to successfully plan, assess, and implement IT changes while maintaining service stability and compliance.
Through 5+ hours of structured, self-paced content, this eLearning teaches best practices for managing product and service changes by ensuring they are delivered safely, efficiently, and aligned with business goals.
You’ll explore how to balance agility and governance, conduct effective risk assessments, and manage change schedules across various delivery models, from traditional IT to agile and DevOps environments.

This module can be taken individually or as part of the ITIL® 4 Specialist: Plan, Implement and Control (PIC) combined practice module

Topics Covered

This module includes comprehensive coverage of:

  • Introduction to Change Enablement Practice – Purpose, scope, and principles 
  • Value Streams and Processes – How change enablement supports the service value chain
  • Organizations and People – Roles, collaboration, and decision-making in change processes 
  • Information and Technology – Tools for automation, governance, and change tracking
  • Partners and Suppliers – Coordinating external changes and dependencies 
  • Change Enablement Capability Development – Maturity assessment and continuous improvement 
  • Summary & Sample Exams – Review and exam preparation.

Learning Objectives

By the end of this training, you’ll be able to:

  • Ensure safe and effective delivery of IT changes that meet stakeholder expectations. 
  • Minimize negative impacts and maintain service stability during transitions. 
  • Balance governance and agility to support different change models and workflows. 
  • Apply effective risk management and authorization processes. 
  • Support continuous improvement through metrics and feedback loops.
  • Measure and develop Change Enablement maturity using the ITIL® Maturity Model.
  • Prepare confidently for the ITIL® 4 Practitioner: Change Enablement certification exam.

Who Should Attend?

Ideal for :

  • Change managers and coordinators
  • IT service managers and operations leads
  • Project managers and release engineers
  • ITSM process owners and consultants
  • Professionals pursuing the ITIL® 4 Practice Manager certification

Training Format

  • Mode: 100% Online, Self-Paced
  • Access duration: 6 months
  • Study time: 5-7 hours
  • Language: English

What's Included

  • 5+ hour of content
  • Official eBook (PeopleCert)
  • Learner Kit
  • ITIL® 4 Practitioner: Change Enablement Exam Voucher (online proctored exam)
  • Practice exams
  • Access to the learner community for discussions and Q&A
  • 6-month access to the eLearning platform
  • Earn 7 PDUs

Choose Your Training Format

Option 1 – Self-Paced eLearning

💻 Learn anytime, at your own pace
  • 5+ hours of content
  • eBook
  • Exam voucher
  • Learner Kit
  • Practice Exam Questions
  • 6 months access to eLearning 
  • Access to learner community

Option 2 – Live Training (Instructor-Led)

🎓 Interactive, coaching-focused experience
  • 1-Day Intensive Training 
  • eBook
  • Exam Voucher
  • Learner Kit
  • Practice Exam Questions
  • Group activities & discussions
  • Real-time coaching & feedback
  • You can reschedule or change your training cohort before your exam voucher is issued
  • Access to learner community

Option 3 – Corporate Training

🏢 Tailored programs for teams and organizations
  • Customized delivery format (eLearning, virtual or in-person)
  • Flexible scheduling to suit your team’s availability
  • Official eBook, Learner Kit, and Exam Voucher included
  • Practice Exam Questions
  • Interactive workshops with real-world case studies
  • Focus on aligning ITIL® practices with your business goals
  • Group discounts available
  • Access to learner community

Training Options

Content Structure

Exam Details

  • Exam body: PeopleCert
  • Duration: 30 minutes (non-native English speakers receive an additional 15 minutes)
  • Format: Multiple-choice, closed book
  • Number of Questions: 20
  • Passing Score: 13 correct answers (65%) or higher
  • Delivery Options: Online proctored exam (available anytime, anywhere through PeopleCert) / Paper-based exam option available upon request

Prerequisites

  • ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organization.

Why Learn with AGILEPM HUB?

say ITIL® trainings improved their job

quality training

average pass mark

exam success rate
  • Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
  • Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
  • High success rate – 95% of learners say our ITIL® training improved their job performance.
  • Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
  • Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL® 4 certification objectives.
  • Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
  • AGILEPM HUB is Accredited Training Organization by PeopleCert.
  • Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
  • AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here. 
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Frequently asked questions

Do I need ITIL® 4 Foundation before taking this training?

Yes, ITIL® 4 Foundation is a mandatory prerequisite for all ITIL® Practitioner modules.

What is included in the training package?

Each enrollment includes:
  • 6 months access eLearning platform
  • Official ITIL® 4 Practitioner: Change Enablement eBook
  • Official Learner Kit
  • Exam voucher (online proctored or paper-based)
  • Practice exam questions and mock tests

How can I take the exam?

You’ll receive an official voucher to schedule an online proctored exam with PeopleCert at a time that suits you.

 Will I receive a certificate?

Yes! Upon passing the exam, you will receive an official ITIL® 4 Practitioner: Change Enablement certificate issued by PeopleCert.

Does the certification expire?

All PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
You can choose to renew your certification by passing any ITIL®exam. The renew by date for all of your ITIL® certifications will be extended for three years. Or
You can collect and log CPD points with PeopleCert Plus Membership: An active PeopleCert Plus subscription is required. For ITIL® you will need to submit at least 20 CPD points each year for 3 years consecutively.

Can I upgrade to the live instructor-led version later?

Yes! You can upgrade to the Live Instructor-Led Certification Training anytime by paying the difference in course fees (before your exam voucher is issued).

Do you offer group or corporate training?

Yes, we offer customized training options for teams and organizations, with flexible delivery formats and group discounts.

What is your pass rate?

Our learners achieve an average exam score of 92%, with a 98% satisfaction rating for trainer knowledge and delivery. Learners who complete all mock exams consistently pass on their first attempt.

Is AGILEPM HUB an accredited provider?

Yes, AGILEPM HUB is PeopleCert Accredited Training Organization (ATO).

Any Questions? Feel Free to Reach out!

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