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ITIL® 4 Practitioner: Continual Improvement – Self-Paced eLearning (with Official Exam Voucher)

Learn how to build a culture of continuous improvement and align IT services with business goals anytime, anywhere, at your own pace.

Description

The ITIL® 4 Practitioner: Continual Improvement module focuses on helping organizations align their products, services, and practices with ever-changing business goals through a structured and consistent improvement approach. 
Through 5+ hours of structured self-paced content, you’ll gain practical techniques to plan and manage improvement initiatives, measure their effectiveness, and embed a cycle of learning and adaptation in your IT organization.
This training is ideal for IT professionals seeking to demonstrate practical skills in implementing improvement initiatives and measuring their outcomes.

This module can be taken individually or as part of the ITIL® 4 Specialist: Plan, Implement and Control (PIC) combined practice module

Topics Covered

This module covers the following key areas in depth:

  • Introduction to Continual Improvement Practice – Purpose, scope, and core principles
  • Value Streams and Processes – Integrating continual improvement within service value streams 
  • Organizations and People – Roles, leadership behaviors, and collaboration for improvement
  • Information and Technology – Tools and data analytics supporting improvement initiatives
  • Partners and Suppliers – Working with external stakeholders for co-created improvements
  • Continual Improvement Capability Development – Assessing maturity and fostering a learning culture
  • Summary & Sample Exams – Review and exam preparation.

Learning Objectives

By the end of this training, you’ll be able to:

  • Establish and nurture a continual improvement culture within your organization. 
  • Plan and maintain structured improvement approaches and methods across teams.
  • Facilitate improvement initiatives throughout their entire lifecycle. 
  • Measure and evaluate improvement effectiveness using outcomes, efficiency, and risk factors. 
  • Gather and incorporate feedback for ongoing optimization. 
  • Measure and improve Continual Improvement practice capability using the ITIL® Maturity Model.
  • Prepare confidently for the ITIL® 4 Practitioner: Continual Improvement certification exam.

Who Should Attend?

Ideal for :

  • IT managers and service owners
  • Process improvement leads and team leaders
  • ITSM practitioners and consultants
  • Change managers and business analysts
  • Professionals pursuing the ITIL® 4 Practice Manager certification.

Training Format

  • Mode: 100% Online, Self-Paced
  • Access duration: 6 months
  • Study time: 5-7 hours
  • Language: English

What's Included

  • 5+ hour of content
  • Official eBook (PeopleCert)
  • Learner Kit
  • ITIL® 4 Practitioner: Continual Improvement Exam Voucher (online proctored exam)
  • Practice exams
  • Access to the learner community for discussions and Q&A
  • 6-month access to the eLearning platform
  • Earn 7 PDUs

Choose Your Training Format

Option 1 – Self-Paced eLearning

💻 Learn anytime, at your own pace
  • 5+ hours of content
  • eBook
  • Exam voucher
  • Learner Kit
  • Practice Exam Questions
  • 6 months access to eLearning 
  • Access to learner community

Option 2 – Live Training (Instructor-Led)

🎓 Interactive, coaching-focused experience
  • 1-Day Intensive Training 
  • eBook
  • Exam Voucher
  • Learner Kit
  • Practice Exam Questions
  • Group activities & discussions
  • Real-time coaching & feedback
  • You can reschedule or change your training cohort before your exam voucher is issued
  • Access to learner community

Option 3 – Corporate Training

🏢 Tailored programs for teams and organizations
  • Customized delivery format (eLearning, virtual or in-person)
  • Flexible scheduling to suit your team’s availability
  • Official eBook, Learner Kit, and Exam Voucher included
  • Practice Exam Questions
  • Interactive workshops with real-world case studies
  • Focus on aligning ITIL® practices with your business goals
  • Group discounts available
  • Access to learner community

Training Options

Content Structure

Exam Delivery

To receive your official PeopleCert Exam Voucher, please complete the “Voucher Request” form located inside this eLearning course.
Once you submit your details, our team will manually order your Exam Voucher Code from PeopleCert.
You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours (Monday to Friday, during Hong Kong official working hours, excluding HK public holidays).
Please check your SPAM/Junk folder and ensure you provided a valid email address if you haven’t received the email within this timeframe.
The Exam Voucher Code is valid for 12 months from the date of issue.

Exam Details

  • Exam body: PeopleCert
  • Duration: 30 minutes (non-native English speakers receive an additional 15 minutes)
  • Format: Multiple-choice, closed book
  • Number of Questions: 20
  • Passing Score: 13 correct answers (65%) or higher
  • Delivery Options: Online proctored exam (available anytime, anywhere through PeopleCert) / Paper-based exam option available upon request

Prerequisites

  • ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organization.

Why Learn with AGILEPM HUB?

say ITIL® trainings improved their job

quality training

average pass mark

exam success rate
  • Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
  • Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
  • High success rate – 95% of learners say our ITIL® training improved their job performance.
  • Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
  • Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL® 4 certification objectives.
  • Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
  • AGILEPM HUB is Accredited Training Organization by PeopleCert.
  • Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
  • AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here. 
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ITIL® Certification Pathway

ITIL 4 certification path scheme
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Frequently asked questions

Do I need ITIL® 4 Foundation before taking this training?

Yes, ITIL® 4 Foundation is a mandatory prerequisite for all ITIL® Practitioner modules.

What is included in the training package?

Each enrollment includes:
  • 6 months access eLearning platform
  • Official ITIL® 4 Practitioner: Continual Improvement eBook
  • Official Learner Kit
  • Exam voucher (online proctored or paper-based)
  • Practice exam questions and mock tests

How can I take the exam?

You’ll receive an official voucher to schedule an online proctored exam with PeopleCert at a time that suits you.

 Will I receive a certificate?

Yes! Upon passing the exam, you will receive an official ITIL® 4 Practitioner: Continual Improvement certificate issued by PeopleCert.

Does the certification expire?

All PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
You can choose to renew your certification by passing any ITIL®exam. The renew by date for all of your ITIL® certifications will be extended for three years. Or
You can collect and log CPD points with PeopleCert Plus Membership: An active PeopleCert Plus subscription is required. For ITIL® you will need to submit at least 20 CPD points each year for 3 years consecutively.

Can I upgrade to the live instructor-led version later?

Yes! You can upgrade to the Live Instructor-Led Certification Training anytime by paying the difference in course fees (before your exam voucher is issued).

Do you offer group or corporate training?

Yes, we offer customized training options for teams and organizations, with flexible delivery formats and group discounts.

What is your pass rate?

Our learners achieve an average exam score of 92%, with a 98% satisfaction rating for trainer knowledge and delivery. Learners who complete all mock exams consistently pass on their first attempt.

Is AGILEPM HUB an accredited provider?

Yes, AGILEPM HUB is PeopleCert Accredited Training Organization (ATO).

Any Questions? Feel Free to Reach out!

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