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ITIL® 4 Foundation – Self-Paced eLearning (with Official Exam Voucher)

Learn the fundamentals of IT service management anytime, anywhere. Access engaging online modules, practice exams, and everything you need to prepare for your ITIL® 4 Foundation certification.

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Offer ends 31 December 2025.
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Description

The ITIL® 4 Foundation eLearning provides a complete, flexible way to learn the world’s most recognized framework for IT Service Management (ITSM).
Designed for busy professionals, this on-demand training lets you study at your own pace—covering all key ITIL® 4 concepts, principles, and practices that enable organizations to co-create value through IT-enabled services.
This elearning prepares you for the official ITIL® 4 Foundation certification exam, giving you the knowledge and confidence to succeed.

What You'll Learn

By the end of this course, you’ll be able to:

  • Key concepts in the ITIL® 4 framework that build upon Lean, Agile, DevOps and other practices, and how these enable business value to be co-created
  • The four dimensions of service management.
  • Explain the ITIL® Service Value System and Service Value Chain.
  • Recognize 7 guiding principles and how they support continuous improvement.
  • Describe 15 ITIL® management practices and their purpose, of which 7 will be covered in detail.
  • Prepare confidently for the official ITIL® 4 Foundation certification exam.


Who Should Attend?

This training is ideal for:

  • IT professionals and support staff
  • Service managers and process owners
  • Project managers and team leaders
  • IT consultants and service providers
  • Anyone pursuing an ITIL® 4 Foundation certification


Training Format

  • Mode: 100% Online, Self-Paced
  • Access duration: 6 months
  • Study time: 9-14 hours
  • Language: English

What's Included

  • 9+ hours of content
  • Official eBook (PeopleCert)
  • Learner Kit and study resources
  • ITIL® 4 Foundation Exam Voucher (online proctored exam)
  • Practice exams – Over 300 questions designed to mirror the real test
  • Access to the learner community for discussions and Instructor Q&A Forum to answer your ITIL 4 Foundation Questions while you prepare for Certification 
  • 6-month access to the eLearning platform
  • Earn 14 PDUs

Choose Your Training Format

Option 1 – Self-Paced eLearning

💻 Learn anytime, at your own pace
  • 9+ hours of content
  • eBook
  • Exam voucher
  • Learner Kit
  • 320+ Practice Exam Questions
  • 6 months access to eLearning 
  • Access to learner community
  • Access to the Instructor Q&A Forum to answer your ITIL 4 Foundation Questions while you prepare for certification 

Option 2 – Live Training (Instructor-Led)

🎓 Interactive, coaching-focused experience
  • 2-Day Intensive Training 
  • eBook
  • Exam Voucher
  • Learner Kit
  • 320+ Practice Exam Questions
  • Group activities & discussions
  • Real-time coaching & feedback
  • You can reschedule or change your training cohort before your exam voucher is issued
  • Access to learner community
  • Access to the Instructor Q&A Forum to answer your ITIL 4 Foundation Questions while you prepare for certification 

Option 3 – Corporate Training

🏢 Tailored programs for teams and organizations
  • Customized delivery format (eLearning, virtual or in-person)
  • Flexible scheduling to suit your team’s availability
  • Official eBook, Learner Kit, and Exam Voucher included
  • 320 + Practice Exam Questions
  • Interactive workshops with real-world case studies
  • Focus on aligning ITIL® practices with your business goals
  • Group discounts available
  • Access to learner community
  • Access to the Instructor Q&A Forum to answer your ITIL 4 Foundation Questions while you prepare for certification 

Training Options

Content Structure

Exam Delivery

To receive your official PeopleCert Exam Voucher, please complete the “Voucher Request” form located inside this eLearning course.
Once you submit your details, our team will manually order your Exam Voucher Code from PeopleCert.
You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours (Monday to Friday, during Hong Kong official working hours, excluding HK public holidays).
Please check your SPAM/Junk folder and ensure you provided a valid email address if you haven’t received the email within this timeframe.
The Exam Voucher Code is valid for 12 months from the date of issue.
Refunds are not available after exam voucher is issued.

Exam Details

  • Exam body: PeopleCert
  • Duration: 60 minutes (non-native English speakers receive an additional 15 minutes)
  • Format: Multiple-choice, closed book
  • Number of Questions: 40
  • Passing Score: 26 correct answers (65%) or higher
  • Delivery Options: Online proctored exam (available anytime, anywhere through PeopleCert) / Paper-based exam option available upon request

Prerequisites

  • There are no formal prerequisites for this training or exam.
  • Basic familiarity with IT or service management concepts is helpful but not required.

Why Learn with AGILEPM HUB?

say ITIL® trainings improved their job

quality training

average pass mark

exam success rate
  • Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
  • Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
  • High success rate – 95% of learners say our ITIL® training improved their job performance.
  • Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
  • Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL® 4 certification objectives.
  • Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
  • AGILEPM HUB is Accredited Training Organization by PeopleCert.
  • Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
  • AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here. 
ITIL-ATO@ AGILEPM HUB
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) for ITIL® in Hong Kong.
Check our profile page here https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171

ITIL® Certification Pathway

ITIL 4 certification path scheme
Copyright © PeopleCert. Reproduced under license from PeopleCert. All rights reserved.

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Frequently asked questions

How long will I have access to the eLearning?

You’ll have 6 months of access to the eLearning platform from the date of activation.

How do I take the exam?

This elearning package includes an official exam voucher that allows you to schedule and take your online proctored exam at a time that suits you.

How is the exam conducted?

The official PeopleCert ITIL® 4 Foundation exam is:
  • Online proctored (available anytime, anywhere)
  • 40 multiple-choice questions
  • 60 minutes (non-native English speakers receive an extra 15 minutes)
  • Closed-book
  • Passing score: 26/40 (65%)

 Will I receive a certificate?

Yes! Upon passing the exam, you will receive an official ITIL® 4 Foundation certificate issued by PeopleCert.

Does the ITIL® 4 Foundation certification expire?

All PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
You can choose to renew your certification by passing any ITIL®exam. The renew by date for all of your ITIL® certifications will be extended for three years. Or
You can collect and log CPD points with PeopleCert Plus Membership: An active PeopleCert Plus subscription is required. For ITIL® you will need to submit at least 20 CPD points each year for 3 years consecutively.

Can I upgrade to the live instructor-led version later?

Yes! You can upgrade to the Live Instructor-Led Certification Training anytime by paying the difference in course fees (before your exam voucher is issued).

Do you offer group or corporate training?

Yes, we offer customized training options for teams and organizations, with flexible delivery formats and group discounts.

What is your pass rate?

Our learners achieve an average exam score of 92%, with a 98% satisfaction rating for trainer knowledge and delivery. Learners who complete all mock exams consistently pass on their first attempt.

Is AGILEPM HUB an accredited provider?

Yes, AGILEPM HUB is PeopleCert Accredited Training Organization (ATO).

Any Questions? Feel Free to Reach out!

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