START LEARNING NOW!

ITIL® 4 Specialist: Create, Deliver and Support (CDS)– Live Instructor-Led Training 

Learn how to design, build, deliver, and support end-to-end IT-enabled services that create real business value. Gain practical tools, frameworks, and confidence through live, expert-led training.
Training format:
  • Delivery: Live Instructor-Led (virtual or in-person)
  • Duration: 3 days (21 contact hours)
  • Format: Interactive lectures, group discussions, quizzes, and mock exam practice
  • Language: English

What is included:
  • Official eBook (PeopleCert)
  • Learner Kit
  • ITIL® 4 CDS Exam Voucher (online proctored exam)
  • Practice exams 
  • Earn 21 PDUs
See Below for Upcoming Dates
Please contact us if you need to pay in another currency.

Have questions about upcoming dates or group bookings?
👉 Contact us via support@agilepmhub.com or fill out the form below to request a custom schedule for your team.

Training Schedule

Description

The ITIL® 4 Specialist: Create, Deliver and Support (CDS) module expands the scope of ITIL® to include the creation of services, not just their operation. It focuses on how value streams and activities work together to design, build, deliver, and support IT-enabled products and services—while improving quality, efficiency, and customer experience. 

This module provides IT professionals with the practical skills and understanding needed to manage the full service lifecycle. It explores team collaboration, cultural factors, tools, and technologies that support service management in modern digital environments.
ITIL® CDS module is ideal for professionals involved in service design and delivery, and it forms a key component of the ITIL® 4 Managing Professional and Practice Manager designations.

Topics Covered

This module is structured around the following key areas and workshops:

  • Introduction – Overview of ITIL® 4 and the CDS module
  • Organizations and Culture – Building a culture of collaboration and continuous improvement
  • Effective Teams – Team structure, roles, and competencies for service delivery
  • Information Technology to Create, Deliver and Support Services – Tools and technology enablement
  • Value Streams – Understanding and optimizing value streams in ITIL®
  • Value Stream to Create, Deliver and Support Services – End-to-end service creation and delivery
  • Value Stream for User Support – Ensuring responsive, high-quality support experiences
  • Prioritize and Manage Work – Techniques for managing demand, workflows, and performance
  • Commercial and Sourcing Considerations – Partner management and procurement strategies
  • Summary and Sample Exams – Review and exam preparation


Learning Objectives

By the end of this training, you’ll be able to:

  • Understand how to plan, build, and integrate value streams and activities to create, deliver, and support IT and digital products and services.
  • Recognize how relevant ITIL® practices contribute to service creation, delivery, and support across the Service Value System (SVS).
  • Apply methods and tools to improve service quality, efficiency, and user satisfaction.
  • Develop an appreciation for cultural and team management aspects of service management.
  • Leverage technology, automation, and continual improvement to enable agile and reliable service delivery.
  • Prepare confidently for the ITIL® 4 Specialist: Create, Deliver and Support certification exam.

Who Should Attend?

Ideal for professionals who manage or deliver digital and IT services, including:

  • ITSM managers and practitioners involved in end-to-end service delivery
  • IT operations and service support professionals
  • Service designers, product owners, and delivery leads
  • Individuals pursuing the ITIL® 4 Managing Professional or Practice Manager certification paths
  • ITIL® 4 Foundation certificate holders seeking to update and advance their knowledge

Training Format

  • Delivery: Live Instructor-Led (virtual or in-person)
  • Duration: 3 days (21 contact hours)
  • Format: Interactive lectures, group discussions, quizzes, and mock exam practice
  • Language: English

What's Included

  • Official eBook (PeopleCert)
  • Learner Kit
  • ITIL® 4 CDS Exam Voucher (online proctored exam)
  • Practice exams
  • Access to learner community
  • Earn 21 PDUs

Choose Your Training Format

Option 1 – Self-Paced eLearning

💻 Learn anytime, at your own pace
  • 12+ hours of content
  • eBook
  • Exam voucher
  • Learner Kit
  • Practice Exam Questions
  • 12 months access to eLearning 
  • Access to learner community

Option 2 – Live Training (Instructor-Led)

🎓 Interactive, coaching-focused experience
  • 3-Day Intensive Training 
  • eBook
  • Exam Voucher
  • Learner Kit
  • Practice Exam Questions
  • Group activities & discussions
  • Real-time coaching & feedback
  • You can reschedule or change your training cohort before your exam voucher is issued
  • Access to learner community

Option 3 – Corporate Training

🏢 Tailored programs for teams and organizations
  • Customized delivery format (eLearning, virtual or in-person)
  • Flexible scheduling to suit your team’s availability
  • Official eBook, Learner Kit, and Exam Voucher included
  • Practice Exam Questions
  • Interactive workshops with real-world case studies
  • Focus on aligning ITIL® practices with your business goals
  • Group discounts available
  • Access to learner community

Training Options

Exam Details

  • Exam body: PeopleCert
  • Duration: 90 minutes (non-native English speakers receive an additional 15 minutes)
  • Format: Multiple-choice, closed book
  • Number of Questions: 40
  • Passing Score: 28 correct answers (70%) or higher
  • Delivery Options: Online proctored exam (available anytime, anywhere through PeopleCert) / Paper-based exam option available upon request

Prerequisites

  • ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organization.

Why Learn with AGILEPM HUB?

say ITIL® trainings improved their job

quality training

average pass mark

exam success rate
  • Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
  • Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
  • High success rate – 95% of learners say our ITIL® training improved their job performance.
  • Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
  • Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL® 4 certification objectives.
  • Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
  • AGILEPM HUB is Accredited Training Organization by PeopleCert.
  • Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
  • AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here. 
ITIL-ATO@ AGILEPM HUB
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) for ITIL® in Hong Kong.
Check our profile page here https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171
Meet the instructor

Aray Kaken

ITIL® 4 Master | PeopleCert Ambassador | Accredited Trainer (Scaled Agile, ICAgile, PMI, PeopleCert)
Aray Kaken is an experienced Agile and Service Management trainer and consultant who has delivered Agile, DevOps, and IT Service Management training to more than 500 professionals across leading global organizations, including Barclays Bank, Lloyds Bank, Cathay Pacific, Costa Coffee, Chanel, and others.
As a PeopleCert Ambassador and ITIL® 4 Master, Aray brings deep expertise in modern service management, digital transformation, and enterprise agility. His sessions are known for being practical, engaging, and results-driven, helping learners not only pass certification exams but also apply ITIL® principles effectively in real-world environments.
Expect clear explanations, relatable examples, and practical frameworks that make ITIL® concepts come alive—guided by an instructor who’s passionate about helping professionals build confidence and deliver measurable impact.
Patrick Jones - Course author

ITIL® Certification Pathway

ITIL 4 certification path scheme
Copyright © PeopleCert. Reproduced under license from PeopleCert. All rights reserved.

Want to learn more about the ITIL® certification path and explore advanced modules?

Frequently asked questions

Do I need ITIL® 4 Foundation before taking this training?

Yes, ITIL® 4 Foundation is a mandatory prerequisite for all ITIL® intermediate level modules.

What is included in the training package?

Each enrollment includes:
  • Official ITIL® 4 CDS eBook
  • Official Learner Kit
  • Exam voucher (online proctored or paper-based)
  • Practice exam questions and mock tests

(Note: Learners can reschedule or change cohorts before the exam voucher is issued.)

Who delivers the training?

All sessions are delivered by certified ITIL® trainers with extensive experience in service management and real-world implementation of ITIL® practices.

How can I take the exam?

You’ll receive an official voucher to schedule an online proctored exam with PeopleCert at a time that suits you.

 Will I receive a certificate?

Yes! Upon passing the exam, you will receive an official ITIL® 4 Specialist: Create, Deliver and Support certificate issued by PeopleCert.

Does the certification expire?

All PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
You can choose to renew your certification by passing any ITIL®exam. The renew by date for all of your ITIL® certifications will be extended for three years. Or
You can collect and log CPD points with PeopleCert Plus Membership: An active PeopleCert Plus subscription is required. For ITIL® you will need to submit at least 20 CPD points each year for 3 years consecutively.

Can I reschedule my training date?

Yes, you can reschedule or change your training cohort before your exam voucher is issued. Once the voucher is issued, changes are no longer possible.

Do you offer group or corporate training?

Yes, we offer customized training options for teams and organizations, with flexible delivery formats and group discounts.

What is your pass rate?

Our learners achieve an average exam score of 92%, with a 98% satisfaction rating for trainer knowledge and delivery. Learners who complete all mock exams consistently pass on their first attempt.

Is AGILEPM HUB an accredited provider?

Yes, AGILEPM HUB is PeopleCert Accredited Training Organization (ATO).

Any Questions? Feel Free to Reach out!

Created with