START LEARNING NOW!

ITIL® 4 Specialist: Drive Stakeholder Value – Self-Paced eLearning (with Official Exam Voucher)

Master stakeholder engagement, relationship management, and customer experience at your own pace with official ITIL® learning materials and guided content.

Description

The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) module focuses on how service providers engage and interact with their customers, users, suppliers, and partners to co-create value. 

This module empowers IT professionals to transform demand into tangible business outcomes through effective stakeholder management, relationship building, and experience design. It provides practical tools and techniques to enhance satisfaction, loyalty, and collaboration across the entire customer journey—from demand shaping to value realization.
Through 12 hours of structured self-paced content, this eLearning equips you with the knowledge and tools to design value-driven customer experiences, build trusted relationships, and transform demand into tangible business outcomes.
This module forms a key part of the ITIL® 4 Managing Professional certification path.

Topics Covered

This module follows the structured customer journey model, with practical exercises and examples for each stage:

  • Introduction – Overview of ITIL® 4 and stakeholder value concepts 
  • Customer Journey – Understanding stakeholder expectations and experiences
  • Explore – Understanding markets and customer needs
  • Engage – Building trusted relationships and clear communications
  • Offer – Defining value propositions and service offerings
  • Agree – Negotiating, setting, and managing service expectations 
  • Onboard – Integrating new users and ensuring adoption success
  • Co-Create – Collaborating to deliver value together 
  • Realize – Measuring outcomes and ensuring continuous satisfaction
  • Summary and Sample Exams – Key takeaways and exam preparation

Learning Objectives

By the end of this training, you’ll be able to:

  • Understand how to effectively manage key stakeholders and build trusted relationships.
  • Foster collaboration and meaningful engagement between service providers, customers, users, partners, and suppliers. 
  • Shape demand and co-create value throughout the customer journey.
  • Design and manage customer experiences to increase satisfaction and loyalty.
  • Apply tools and techniques to improve communication, transparency, and engagement.
  • Prepare confidently for the ITIL® 4 Specialist: Drive Stakeholder Value certification exam.

Who Should Attend?

Ideal for professionals who manage or deliver digital and IT services, including:

  • Service delivery and relationship managers
  • Customer success, account, or engagement managers
  • Service owners and consultants involved in stakeholder management
  • ITSM and digital professionals seeking to enhance user experience and collaboration
  • Individuals working toward the ITIL® 4 Managing Professional designation
  • ITIL® 4 Foundation certificate holders seeking to update and advance their knowledge

Training Format

  • Mode: 100% Online, Self-Paced
  • Access duration: 6 months
  • Study time: 12-21 hours
  • Language: English

What's Included

  • 12+ hour of content
  • Official eBook (PeopleCert)
  • Learner Kit
  • ITIL® 4 DSV Exam Voucher (online proctored exam)
  • Practice exams
  • Access to the learner community for discussions and Q&A
  • 6-month access to the eLearning platform
  • Earn 21 PDUs

Choose Your Training Format

Option 1 – Self-Paced eLearning

💻 Learn anytime, at your own pace
  • 12+ hours of content
  • eBook
  • Exam voucher
  • Learner Kit
  • Practice Exam Questions
  • 6 months access to eLearning 
  • Access to learner community

Option 2 – Live Training (Instructor-Led)

🎓 Interactive, coaching-focused experience
  • 3-Day Intensive Training 
  • eBook
  • Exam Voucher
  • Learner Kit
  • Practice Exam Questions
  • Group activities & discussions
  • Real-time coaching & feedback
  • You can reschedule or change your training cohort before your exam voucher is issued
  • Access to learner community

Option 3 – Corporate Training

🏢 Tailored programs for teams and organizations
  • Customized delivery format (eLearning, virtual or in-person)
  • Flexible scheduling to suit your team’s availability
  • Official eBook, Learner Kit, and Exam Voucher included
  • Practice Exam Questions
  • Interactive workshops with real-world case studies
  • Focus on aligning ITIL® practices with your business goals
  • Group discounts available
  • Access to learner community

Training Options

Content Structure

Exam Details

  • Exam body: PeopleCert
  • Duration: 90 minutes (non-native English speakers receive an additional 15 minutes)
  • Format: Multiple-choice, closed book
  • Number of Questions: 40
  • Passing Score: 28 correct answers (70%) or higher
  • Delivery Options: Online proctored exam (available anytime, anywhere through PeopleCert) / Paper-based exam option available upon request

Prerequisites

  • ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organization.

Why Learn with AGILEPM HUB?

say ITIL® trainings improved their job

quality training

average pass mark

exam success rate
  • Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
  • Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
  • High success rate – 95% of learners say our ITIL® training improved their job performance.
  • Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
  • Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL® 4 certification objectives.
  • Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
  • AGILEPM HUB is Accredited Training Organization by PeopleCert.
  • Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
  • AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here. 
ITIL-ATO@ AGILEPM HUB
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

ITIL® Certification Pathway

ITIL 4 certification path scheme
Copyright © PeopleCert. Reproduced under license from PeopleCert. All rights reserved.

Want to learn more about the ITIL® certification path and explore advanced modules?

Don't hesitate

Start Your Learning Now!

Frequently asked questions

Do I need ITIL® 4 Foundation before taking this training?

Yes, ITIL® 4 Foundation is a mandatory prerequisite for all ITIL® intermediate level modules.

What is included in the training package?

Each enrollment includes:
  • 6 months access eLearning platform
  • Official ITIL® 4 DSV eBook
  • Official Learner Kit
  • Exam voucher (online proctored or paper-based)
  • Practice exam questions and mock tests

How can I take the exam?

You’ll receive an official voucher to schedule an online proctored exam with PeopleCert at a time that suits you.

 Will I receive a certificate?

Yes! Upon passing the exam, you will receive an official ITIL® 4 Specialist: Drive Stakeholder Value certificate issued by PeopleCert.

Does the certification expire?

All PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
You can choose to renew your certification by passing any ITIL®exam. The renew by date for all of your ITIL® certifications will be extended for three years. Or
You can collect and log CPD points with PeopleCert Plus Membership: An active PeopleCert Plus subscription is required. For ITIL® you will need to submit at least 20 CPD points each year for 3 years consecutively.

Can I upgrade to the live instructor-led version later?

Yes! You can upgrade to the Live Instructor-Led Certification Training anytime by paying the difference in course fees (before your exam voucher is issued).

Do you offer group or corporate training?

Yes, we offer customized training options for teams and organizations, with flexible delivery formats and group discounts.

What is your pass rate?

Our learners achieve an average exam score of 92%, with a 98% satisfaction rating for trainer knowledge and delivery. Learners who complete all mock exams consistently pass on their first attempt.

Is AGILEPM HUB an accredited provider?

Yes, AGILEPM HUB is PeopleCert Accredited Training Organization (ATO).

Any Questions? Feel Free to Reach out!

Created with