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ITIL® Product (Version 5)– Live Instructor-Led Training 

Master the full lifecycle of digital product management — from discovery and design through build, transition, operations, and continual improvement. This advanced ITIL® (Version 5) certification training focuses on how organizations create, deliver, and manage digital products that drive real value. Delivered live by a PeopleCert Accredited Training Organization (ATO), this interactive, instructor-led course includes the official PeopleCert eBook, Learner Kit, exam voucher, practice questions, and real-time coaching.

Training format:
  • Delivery: Live Instructor-Led (virtual or in-person)
  • Duration: 2-3 days 
  • Format: Interactive lectures, group discussions, quizzes, and mock exam practice
  • Language: English


What is included:
  • Official PeopleCert ITIL® Product (Version 5) eBook
  • Official Learner Kit
  • ITIL® Product (Version 5) exam voucher (online proctored)
  • Practice questions and quizzes
  • Access to learner community & Instructor Q&A forum
  • Instructor guidance and exam preparation
⚠️ Pre-order now - Available from 26 March 2026.
Please contact us if you need to pay in another currency.

Have questions about upcoming dates or group bookings?
👉 Contact us via support@agilepmhub.com or fill out the form below to request a custom schedule for your team.

ℹ️ Training dates will be announced soon. Contact us to express interest or request a custom schedule for your team.

Training Schedule

Description

The ITIL® Product (Version 5) Live Instructor-Led Training is one of the first advanced modules in the new ITIL (Version 5) certification scheme. It provides comprehensive guidance for organizations involved in the creation and continual improvement of digital products across the entire ITIL Product and Service Lifecycle.

Through interactive sessions, real-world examples, and guided discussions, you will develop a deep understanding of how digital products are discovered, designed, acquired, built, transitioned, operated, delivered, and supported. You'll learn to apply human-centred design principles, manage lifecycle activities with clear roles, outputs, and success factors, and understand how AI, automation, and complementary frameworks like PRINCE2 and DevOps support digital product management.

This course prepares you for the official ITIL® Product (Version 5) certification exam, recognized globally by employers and organizations.

ITIL® Product (Version 5) and the ITIL Qualification Scheme

ITIL® Product (Version 5) is part of the ITIL Managing Professional stream in the new ITIL (Version 5) certification pathway.

  • ITIL® Foundation (Version 5) or ITIL® 4 Foundation is the prerequisite for this certification
  • ITIL® Product is one of four modules (along with ITIL Experience, ITIL Service, and ITIL Transformation) required to achieve the ITIL Managing Professional designation
  • This module focuses specifically on digital product management — guiding organizations through the full lifecycle of creating, delivering, and improving digital products


👉 Explore ITIL® (Version 5) certification pathways below

What You'll Learn

By the end of this course, you’ll be able to:

  • understand the key concepts of digital products and services
  • explain the scope, purpose, benefits, and challenges of the ITIL Product and Service Lifecycle Model
  • describe how organizational value chain activities support the ITIL Product and Service Lifecycle
  • apply the purpose, scope, steps, roles, outputs, CSFs, metrics, and practical recommendations for each lifecycle activity
  • explain how management practices enable and support lifecycle activities
  • apply human-centred design principles, effective acquisition approaches, and operational practices
  • explain how operating models, value streams, and organizational structures contribute to successful digital product management
  • understand how AI, automation, and complementary frameworks (PRINCE2, DevOps) support and enhance digital product and service management.

Who Should Attend?

This training is ideal for professionals who want to go beyond the fundamentals and focus on how digital products are created, managed, and improved across the full lifecycle, including:

  • IT and Service Management professionals
  • Product Managers, Product Owners, and Digital Product Leaders
  • Service Owners, Service Improvement Leads, and Process Leads
  • Enterprise Architects and Solution Designers
  • IT Operations, Development, and Delivery roles
  • IT Project Managers and Transformation Managers
  • DevOps Engineers and Platform Teams


It is suitable for:

  • ITIL® Foundation (Version 5) holders ready to advance their certification
  • ITIL 4 Foundation holders ready to advance to ITIL (Version 5) higher-level modules
  • Professionals focused on digital product development, lifecycle management, and value delivery


Prerequisite

ITIL® Foundation (Version 5) or ITIL 4 Foundation certification is required to take this course and exam.

Topics Included

Module 1: Digital Products and Services

  • Key concepts of digital products, digital services, and their characteristics
  • How digital products and services create value through service offerings
  • The purpose and structure of the ITIL Product and Service Lifecycle
  • Lifecycle activities and how they interrelate
  • Relationships between products, services, value co-creation, and lifecycle management
  • Benefits and challenges of lifecycle management activities from a product vendor perspective


Module 2: Discover

  • Purpose and scope of the 'discover' activity.                                   
  • Key concepts and practices of discovery
  • Steps and outputs of the 'discover' activity
  • Success factors and metrics for effective discovery


Module 3: Design

  • Purpose and scope of the 'design' activity
  • Human-centred design principles and core design disciplines
  • User-centred research, information architecture, interaction and visual design
  • Prototyping, usability testing, and design systems
  • Steps, outputs, success factors, and metrics of the 'design' activity


Module 4: Acquire

  • Purpose and scope of the 'acquire' activity
  • How acquisition decisions influence build, transition, operate, and support
  • Resource sourcing, supplier management, and cost/risk considerations
  • Steps, outputs, success factors, and metrics of the 'acquire' activity


Module 5: Build

  • Purpose and scope of the 'build' activity
  • Integration with design outputs and build methodologies
  • Build automation, testing, and quality assurance
  • Steps, outputs, success factors, and metrics of the 'build' activity

Module 6: Transition

  • Purpose and scope of the 'transition' activity
  • Deployment approaches and operational readiness controls
  • Supplier onboarding/offboarding during transition
  • Steps, outputs, success factors, and metrics of the 'transition' activity


Module 7: Operate

  • Purpose and scope of the 'operate' activity
  • Monitoring, observability, and proactive issue detection
  • Operational practices and performance management
  • Steps, outputs, success factors, and metrics of the 'operate' activity


Module 8: Deliver

  • Purpose and scope of the 'deliver' activity
  • Fulfilment, demand forecasting, and consumer experience
  • Automation and personalization in service delivery
  • Steps, outputs, success factors, and metrics of the 'deliver' activity


Module 9: Support

  • Purpose and scope of the 'support' activity
  • Incident correlation, resolution, and self-service enablement
  • Steps, outputs, success factors, and metrics of the 'support' activity


Module 10: Lifecycle Management

  • Operating models, value streams, and organizational structures
  • Value stream mapping and analysis
  • Cross-organizational and cross-functional alignment
  • How lifecycle management contributes to successful digital product management


Module 11: ITIL and Other Frameworks

  • ITIL and DevOps: complementary practices across the product lifecycle
  • ITIL and PRINCE2: complementary lifecycle and project management
  • Why project management is important in ITIL
  • How AI and automation support and enhance digital product management

Training Format

  • Delivery: Live Instructor-Led (virtual or in-person)
  • Duration: 2-3 days 
  • Format: Interactive lectures, group discussions, quizzes, and practice exam questions
  • Language: English

What's Included

  • Official PeopleCert ITIL® Product (Version 5) eBook
  • Official Learner Kit
  • ITIL® Product (Version 5) exam voucher (online proctored)
  • Practice questions
  • Instructor guidance and exam preparation
  • Group activities & discussions
  • Real-time coaching & feedback
  • You can reschedule or change your training cohort before your exam voucher is issued
  • Access to learner community
  • Access to the Instructor Q&A forum

Choose Your Training Format

Option 1 – Self-Paced eLearning

💻 Learn anytime, at your own pace
  • Self-paced e-Learning
  • eBook
  • Exam voucher
  • Learner Kit
  • Practice Exam Questions
  • 12 months access to eLearning 
  • Access to learner community
  • Access to the Instructor Q&A forum
🎉 Save USD 100! Price increases to USD 899 after launch.

Option 2 – Live Training (Instructor-Led)

🎓 Interactive, coaching-focused experience
  • 2 - 3 Day Intensive Training 
  • eBook
  • Exam Voucher
  • Learner Kit
  • Practice Exam Questions
  • Group activities & discussions
  • Real-time coaching & feedback
  • You can reschedule or change your training cohort before your exam voucher is issued
  • Access to learner community
  • Access to the Instructor Q&A forum

Option 3 – Corporate Training

🏢 Tailored programs for teams and organizations
  • Customized delivery format (eLearning, virtual or in-person)
  • Flexible scheduling to suit your team’s availability
  • Official eBook, Learner Kit, and Exam Voucher included
  • Practice Exam Questions
  • Interactive workshops with real-world case studies
  • Focus on aligning ITIL® practices with your business goals
  • Group discounts available
  • Access to learner community
  • Access to the Instructor Q&A forum

Looking for other ITIL Managing Professional Modules?

Exam Details

  • Exam body: PeopleCert
  • Duration: 90 minutes (non-native English speakers receive an additional 25% extra time, i.e. 113 minutes)
  • Format: Multiple-choice, open book (Official ITIL® Product (Version 5) Book only)
  • Number of Questions: 40
  • Passing Score: TBC
  • Bloom Levels: BL 1, 2, 3 and 4 (recall, understand, apply, analyse)
  • Exam format: Scenario-based (ITIL Car Rental Scenario) + Experience section
  • Delivery Options: Online proctored exam (available anytime, anywhere through PeopleCert)

Prerequisites

  • ITIL® Foundation (Version 5) or ITIL 4 Foundation certification is required to take this exam.
  • Candidates must also complete accredited training from an Accredited Training Organization (ATO) or via accredited eLearning before sitting the exam.

Why Learn with AGILEPM HUB?

say ITIL® trainings improved their job

quality training

average pass mark

exam success rate
  • Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
  • Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
  • High success rate – 95% of learners say our ITIL® training improved their job performance.
  • Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
  • Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL®  certification objectives.
  • Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
  • AGILEPM HUB is Accredited Training Organization by PeopleCert.
  • Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
  • AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here. 
ITIL-ATO@ AGILEPM HUB
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) for ITIL® in Hong Kong.
Check our profile page here https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171
Meet the instructor

Aray Kaken

ITIL® Master | PeopleCert Ambassador | Accredited Trainer (Scaled Agile, ICAgile, PMI, PeopleCert)
Aray Kaken is an experienced Agile and Service Management trainer and consultant who has delivered Agile, DevOps, and IT Service Management training to more than 500 professionals across leading global organizations, including Barclays Bank, Lloyds Bank, Cathay Pacific, Costa Coffee, Chanel, and others.
As a PeopleCert Ambassador and ITIL 4 Master, Aray brings deep expertise in modern service management, digital transformation, and enterprise agility. His sessions are known for being practical, engaging, and results-driven, helping learners not only pass certification exams but also apply ITIL® principles effectively in real-world environments.
Expect clear explanations, relatable examples, and practical frameworks that make ITIL® concepts come alive—guided by an instructor who’s passionate about helping professionals build confidence and deliver measurable impact.
Patrick Jones - Course author

ITIL® (Version 5) Certification Pathway

ITIL® (Version 5) Certification Pathway
Copyright © PeopleCert. Reproduced under license from PeopleCert. All rights reserved.

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Frequently asked questions

Is ITIL® Product (Version 5) an entry-level certification?

No. ITIL® Product (Version 5) is an advanced module. You must hold either ITIL® Foundation (Version 5) or ITIL 4 Foundation certification before enrolling.

Who should attend ITIL® Product (Version 5) training?

This course is ideal for IT professionals, product managers, product owners, service managers, enterprise architects, team leaders, consultants, and anyone focused on how digital products are created and managed across the full lifecycle. It is a key step towards the ITIL Managing Professional designation.

What is included in the training package?

Each enrollment includes:
  • Official ITIL® Product (Version 5) eBook
  • Official Learner Kit
  • Exam voucher (online proctored)
  • Practice exam questions
  • Instructor guidance and exam preparation
  • Group activities and real-time coaching

(Note: Learners can reschedule or change cohorts before the exam voucher is issued.)

Who delivers the training?

All sessions are delivered by certified ITIL® trainers with extensive experience in digital product and service management and real-world implementation of ITIL® practices.

How is the exam conducted?

The official PeopleCert ITIL® Product (Version 5) exam is:
  • Online proctored (available anytime, anywhere)
  • 40 multiple-choice questions
  • 90 minutes (non-native English speakers receive an extra 25%, i.e. 113 minutes)
  • Closed-book
  • Passing score: TBC

What is the prerequisite for this course?

ITIL® Foundation (Version 5) or ITIL 4 Foundation certification is required. Candidates must also complete accredited training from an ATO or via accredited eLearning before sitting the exam. If you don't have a Foundation certification yet, you can take the ITIL® Foundation (Version 5) course or, if you already hold ITIL 4 Foundation, you can proceed directly.

 Will I receive a certificate?

Yes! Upon passing the exam, you will receive an official ITIL® Product (Version 5) certificate issued by PeopleCert.

Does the ITIL® Product certification expire?

All PeopleCert Global Best Practice certifications need to be renewed after 3 years. You can renew by passing any ITIL® exam (which extends all ITIL certifications for three years) or by collecting CPD points through PeopleCert Plus Membership.

Can I reschedule my training date?

Yes, you can reschedule or change your training cohort before your exam voucher is issued. Once the voucher is issued, changes are no longer possible.

Do you offer group or corporate training?

Yes, we offer customized training options for teams and organizations, with flexible delivery formats and group discounts.

Is AGILEPM HUB an accredited provider?

Yes, AGILEPM HUB is PeopleCert Accredited Training Organization (ATO).

Any Questions? Feel Free to Reach out!

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