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ITIL® 4 Leader: Digital and IT Strategy (DITS) – Live Instructor-Led Training

Master the art of digital leadership—learn how to craft digital vision, shape strategy, and lead transformation in an era of disruption.
Training format:
  • Delivery: Live Instructor-Led (virtual or in-person)
  • Duration: 3 days (21 contact hours)
  • Format: Interactive lectures, group discussions, quizzes, and mock exam practice
  • Language: English

What is included:
  • Official eBook (PeopleCert)
  • Learner Kit
  • ITIL® 4 DITS Exam Voucher (online proctored exam)
  • Practice exams 
  • Earn 21 PDUs
See Below for Upcoming Dates
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Have questions about upcoming dates or group bookings?
👉 Contact us via support@agilepmhub.com or fill out the form below to request a custom schedule for your team.

Training Schedule

Description

The ITIL® 4 Leader: Digital and IT Strategy (DITS) module forms a cornerstone of the ITIL® 4 Strategic Leader certification path. It provides essential guidance for executives, managers, and IT leaders responsible for developing and executing digital strategies that align with business goals. 

This module goes beyond theory—it equips you with practical frameworks and real-world tools to create digital vision, manage disruption, and drive business sustainability. You will explore how modern organizations leverage digital and IT strategies to remain competitive, resilient, and customer-centric in fast-changing markets.
Through interactive, instructor-led sessions, case studies, and scenario-based assignments, you’ll learn how to lead transformation, manage innovation, and enable long-term strategic success.

Topics Covered

This module is designed around a structured strategic journey, integrating practical assignments and discussions:

  • Introduction – Overview of digital and IT strategy within the ITIL® 4 framework 
  • Key Concepts of Digital and IT Strategy – Foundational terminology and guiding principles
  • Strategy and the Service Value System – Aligning digital strategy with ITIL® value creation
  • What Is the Vision? – Defining digital vision and strategic intent 
  • Assignment 1: Vision Development
  • Where Are We Now? – Assessing current capabilities and market positioning 
  • Where Do We Want to Be & How Do We Get There? – Strategic planning and approaches
  • Assignment 2: Strategic Analysis 
  • Take Action – Executing strategic initiatives and driving change 
  • Assignment 3: Strategic Execution 
  • Did We Get There? – Measuring success and progress toward digital goals 
  • How Do We Keep the Momentum Going? – Embedding sustainability and improvement
  • Assignment 4: Continuous Strategy Development 
  • Managing Innovation and Emerging Technologies 
  • Managing Strategic Risk 
  • Summary & Sample Exams – Key takeaways and exam preparation

Learning Objectives

By the end of this training, you’ll be able to:

  • Apply the ITIL® guiding principles in digital and IT strategy formulation. 
  • Develop an actionable digital strategy that aligns with business objectives. 
  • Understand how digital transformation reshapes markets and service delivery.
  • Leverage digital and IT strategy to remain viable amid disruption.  
  • Identify and manage strategic risks and opportunities.
  • Integrate digital strategy with the ITIL® Service Value System (SVS) and Service Value Chain (SVC).
  • Lead organizational change and innovation initiatives with confidence. 
  • Prepare successfully for the ITIL® 4 Leader: Digital and IT Strategy certification exam.

Who Should Attend?

This module is ideal for  :

  • CIOs, CTOs, IT and business directors
  • Department heads and senior managers involved in digital transformation
  • IT and service management professionals aspiring to leadership roles
  • Consultants responsible for digital strategy design and execution
  • Candidates pursuing the ITIL® 4 Strategic Leader designation
  • ITIL® 4 Foundation certificate holders seeking to update and advance their knowledge

Training Format

  • Delivery: Live Instructor-Led (virtual or in-person)
  • Duration: 3 days (21 contact hours)
  • Format: Interactive lectures, group discussions, quizzes, and mock exam practice
  • Language: English

What's Included

  • Official eBook (PeopleCert)
  • Learner Kit
  • ITIL® 4 DITS Exam Voucher (online proctored exam)
  • Practice exams
  • Access to learner community
  • Earn 21 PDUs

Choose Your Training Format

Option 1 – Self-Paced eLearning

💻 Learn anytime, at your own pace
  • 12+ hours of content
  • eBook
  • Exam voucher
  • Learner Kit
  • Practice Exam Questions
  • 12 months access to eLearning 
  • Access to learner community

Option 2 – Live Training (Instructor-Led)

🎓 Interactive, coaching-focused experience
  • 3-Day Intensive Training 
  • eBook
  • Exam Voucher
  • Learner Kit
  • Practice Exam Questions
  • Group activities & discussions
  • Real-time coaching & feedback
  • You can reschedule or change your training cohort before your exam voucher is issued
  • Access to learner community

Option 3 – Corporate Training

🏢 Tailored programs for teams and organizations
  • Customized delivery format (eLearning, virtual or in-person)
  • Flexible scheduling to suit your team’s availability
  • Official eBook, Learner Kit, and Exam Voucher included
  • Practice Exam Questions
  • Interactive workshops with real-world case studies
  • Focus on aligning ITIL® practices with your business goals
  • Group discounts available
  • Access to learner community

Training Options

Exam Details

The ITIL® 4 DITS certification is based on two assessment types, a multiple-choice exam and a set of practical assignments. 4 Practical assignments based on case studies completed during the training. Learners must successfully pass the multiple-choice exam. 

  • Exam body: PeopleCert
  • Duration: 60 minutes (non-native English speakers receive an additional 15 minutes)
  • Format: Multiple-choice, closed book
  • Number of Questions: 30
  • Passing Score: 21 correct answers (70%) or higher
  • Delivery Options: Online proctored exam (available anytime, anywhere through PeopleCert) / Paper-based exam option available upon request


Prerequisites

  • ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organization.

Why Learn with AGILEPM HUB?

say ITIL® trainings improved their job

quality training

average pass mark

exam success rate
  • Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
  • Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
  • High success rate – 95% of learners say our ITIL® training improved their job performance.
  • Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
  • Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL® 4 certification objectives.
  • Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
  • AGILEPM HUB is Accredited Training Organization by PeopleCert.
  • Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
  • AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here. 
ITIL-ATO@ AGILEPM HUB
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) for ITIL® in Hong Kong.
Check our profile page here https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171
Meet the instructor

Aray Kaken

ITIL® 4 Master | PeopleCert Ambassador | Accredited Trainer (Scaled Agile, ICAgile, PMI, PeopleCert)
Aray Kaken is an experienced Agile and Service Management trainer and consultant who has delivered Agile, DevOps, and IT Service Management training to more than 500 professionals across leading global organizations, including Barclays Bank, Lloyds Bank, Cathay Pacific, Costa Coffee, Chanel, and others.
As a PeopleCert Ambassador and ITIL® 4 Master, Aray brings deep expertise in modern service management, digital transformation, and enterprise agility. His sessions are known for being practical, engaging, and results-driven, helping learners not only pass certification exams but also apply ITIL® principles effectively in real-world environments.
Expect clear explanations, relatable examples, and practical frameworks that make ITIL® concepts come alive—guided by an instructor who’s passionate about helping professionals build confidence and deliver measurable impact.
Patrick Jones - Course author

ITIL® Certification Pathway

ITIL 4 certification path scheme
Copyright © PeopleCert. Reproduced under license from PeopleCert. All rights reserved.

Want to learn more about the ITIL® certification path and explore advanced modules?

Frequently asked questions

Do I need ITIL® 4 Foundation before taking this training?

Yes, ITIL® 4 Foundation is a mandatory prerequisite for all ITIL® intermediate level modules.

What is included in the training package?

Each enrollment includes:
  • Official ITIL® 4 DITS eBook
  • Official Learner Kit
  • Exam voucher (online proctored or paper-based)
  • Practice exam questions and mock tests

(Note: Learners can reschedule or change cohorts before the exam voucher is issued.)

Who delivers the training?

All sessions are delivered by certified ITIL® trainers with extensive experience in service management and real-world implementation of ITIL® practices.

How can I take the exam?

You’ll receive an official voucher to schedule an online proctored exam with PeopleCert at a time that suits you.

 Will I receive a certificate?

Yes! Upon passing the exam, you will receive an official ITIL® 4 Leader: Digital and IT Strategy certificate issued by PeopleCert.

Does the certification expire?

All PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
You can choose to renew your certification by passing any ITIL®exam. The renew by date for all of your ITIL® certifications will be extended for three years. Or
You can collect and log CPD points with PeopleCert Plus Membership: An active PeopleCert Plus subscription is required. For ITIL® you will need to submit at least 20 CPD points each year for 3 years consecutively.

Can I reschedule my training date?

Yes, you can reschedule or change your training cohort before your exam voucher is issued. Once the voucher is issued, changes are no longer possible.

Do you offer group or corporate training?

Yes, we offer customized training options for teams and organizations, with flexible delivery formats and group discounts.

What is your pass rate?

Our learners achieve an average exam score of 92%, with a 98% satisfaction rating for trainer knowledge and delivery. Learners who complete all mock exams consistently pass on their first attempt.

Is AGILEPM HUB an accredited provider?

Yes, AGILEPM HUB is PeopleCert Accredited Training Organization (ATO).

Any Questions? Feel Free to Reach out!

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