STart Learning – BE AMONG THE FIRST!

ITIL® Transformation (Version 5) – Self-Paced eLearning

Master organizational transformation — from planning and governance to execution and learning. This advanced ITIL® (Version 5) certification training is the one module required for all three ITIL designations: Practice Manager, Managing Professional, and Strategic Leader. Delivered by a PeopleCert Accredited Training Organization (ATO), this self-paced course includes the official PeopleCert eBook, Learner Kit, exam voucher, practice questions, and instructor support.
Includes:
  • Structured eLearning content
  • Official PeopleCert ITIL® Transformation (Version 5) eBook
  • Official Learner Kit
  • ITIL® Transformation (Version 5) exam voucher (online proctored)
  • Practice questions and quizzes
  • Access to learner community & Instructor Q&A forum
  • 12-month access to the eLearning platform
🌍 Based in a developing economy?
Learners from eligible countries can get USD 180 off this course. Check if your country qualifies →
Terms and conditions apply.
Please contact us if you need to pay in another currency.

Prefer live trainings or have questions about upcoming dates or group bookings?
👉 Contact us via support@agilepmhub.com or fill out the form below to request a custom schedule for your team.

ITIL® Transformation (Version 5) — Everything You Need to Know

Explore the full ITIL® Transformation (Version 5) certification guide — including training formats, exam details, prerequisites, certification pathway, and FAQs — before you enroll.

Description

ITIL® Transformation (Version 5) eLearning course is a core advanced module in the new ITIL (Version 5) certification scheme. It provides structured, practical guidance for planning, governing, executing, and sustaining organizational transformation — in ordered, complex, and chaotic contexts.

This flexible, self-paced program introduces the ITIL Transformation Model with its four layers (governance, positioning, execution, learning), twelve stages, and three transformation pattern types (initiation, governance, and execution). You'll learn to apply practical tools and methods, understand how AI governance supports transformation, and how DevOps and PRINCE2 integrate with ITIL to enable effective change delivery.

You'll study at your own pace while covering all concepts required to confidently prepare for the official ITIL® Transformation (Version 5) certification exam, recognized globally by employers and organizations.

eLearning Disclaimer

This self-paced eLearning course has been developed and is delivered by AGILEPM HUB, a PeopleCert Accredited Training Organization (ATO).
The course is based on PeopleCert Official Training Materials, used under licence.
This is not an official PeopleCert eLearning product.

ITIL® Transformation (Version 5) and the ITIL Qualification Scheme

ITIL® Transformation (Version 5) holds a unique position — it is required for all three designation streams:

 • ITIL® Practice Manager: One practice module (MSF, PIC, or CAI) + ITIL Transformation

 • ITIL® Managing Professional: ITIL Experience + ITIL Product + ITIL Service + ITIL Transformation

 • ITIL® Strategic Leader: ITIL Strategy + ITIL Transformation

This makes ITIL® Transformation the single most important advanced module in the ITIL (Version 5) scheme — regardless of which designation you're pursuing, Transformation is on your path.


Prerequisite: ITIL® Foundation (Version 5) or ITIL 4 Foundation is required

ITIL® Transformation can be taken immediately after Foundation — no other modules required first.

👉 Explore ITIL® (Version 5) certification pathways below

Topics Included

  • Introduction to ITIL and Transformation Concepts — digital products and services, ITIL Product and Service Lifecycle, transformation within the ITIL context, characteristics of change
  • The ITIL Transformation Model — four layers (governance, positioning, execution, learning), twelve stages, ordered/complex/chaotic contexts
  • Transformation Patterns Overview and Initiation Patterns — three pattern types, five initiation patterns, shaping scope, sponsorship, and timing
  • Governance Patterns — BAU vs transformation governance, authority and assurance combinations, governance for alignment and oversight
  • Execution Patterns — contain, discover, implement; when each is used; applying the correct pattern
  • End-to-End Examples of Transformation — full transformation flows, how layers/stages/patterns work together, insights strengthening future capability 
  • Measurement, Tools, Learning, and Synthesis — complexity thinking, VSM, OKRs, ITIL Maturity Model, ToC, RACI/RASCI; measurements; reflection and lessons learned 
  • AI, ITIL, and Other Frameworks Integration — ITIL AI Governance Model, AI in readiness assessments, ITIL and DevOps, ITIL and PRINCE2

Training Format

  • Mode: 100% Online, Self-Paced
  • Access duration: 12 months
  • Study time: 14–20 hours
  • Language: English

What's Included

  • Structured eLearning content
  • Official PeopleCert ITIL® Transformation (Version 5) eBook
  • Official Learner Kit
  • ITIL® Transformation (Version 5) exam voucher (online proctored)
  • Practice questions and quizzes
  • Access to learner community & Instructor Q&A forum
  • 12-month access to the eLearning platform

Choose Your Training Format

Option 1 – Self-Paced eLearning

💻 Learn anytime, at your own pace
  • Self-paced e-Learning
  • eBook
  • Exam voucher
  • Learner Kit
  • Practice Exam Questions
  • 12 months access to eLearning 
  • Access to learner community
  • Access to the Instructor Q&A forum

🌍 Based in a developing economy?
Learners from eligible countries can get additional USD 180 off from self-paced eLearning. Check if your country qualifies →
Terms and conditions apply.

Option 2 – Live Training (Instructor-Led)

🎓 Interactive, coaching-focused experience
  • Structured eLearning content
  • 2 - 3 Day Intensive Training 
  • eBook
  • Exam Voucher
  • Learner Kit
  • Practice Exam Questions
  • Group activities & discussions
  • Real-time coaching & feedback
  • You can reschedule or change your training cohort before your exam voucher is issued
  • Access to learner community
  • Access to the Instructor Q&A forum

Option 3 – Corporate Training

🏢 Tailored programs for teams and organizations
  • Customized delivery format (eLearning, virtual or in-person)
  • Flexible scheduling to suit your team’s availability
  • Official eBook, Learner Kit, and Exam Voucher included
  • Practice Exam Questions
  • Interactive workshops with real-world case studies
  • Focus on aligning ITIL® practices with your business goals
  • Group discounts available
  • Access to learner community
  • Access to the Instructor Q&A forum

Training Options

Looking for other ITIL Managing Professional Modules?

Prefer Live Training?
Join an Upcoming Instructor-Led Session

Course contents

Exam Delivery

To receive your official PeopleCert Exam Voucher, please complete the “Voucher Request” form located inside this eLearning course.
Once you submit your details, our team will manually order your Exam Voucher Code from PeopleCert.
You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours (Monday to Friday, during Hong Kong official working hours, excluding HK public holidays).
Please check your SPAM/Junk folder and ensure you provided a valid email address if you haven’t received the email within this timeframe.
The Exam Voucher Code is valid for 12 months from the date of issue.
Refunds are not available after exam voucher is issued.

Prerequisites

  • ITIL® Foundation (Version 5) or ITIL 4 Foundation certification is required to take this exam.
  • Candidates must also complete accredited training from an Accredited Training Organization (ATO) or via accredited eLearning before sitting the exam.

Don't hold ITIL Foundation yet?

ITIL® Foundation (Version 5) or ITIL 4 Foundation is required before enrolling in ITIL® Transformation. Start your ITIL journey with Foundation first.

Why Learn with AGILEPM HUB?

say ITIL® trainings improved their job

quality training

average pass mark

exam success rate
  • Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
  • Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
  • High success rate – 95% of learners say our ITIL® training improved their job performance.
  • Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
  • Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL®  certification objectives.
  • Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
  • AGILEPM HUB is Accredited Training Organization by PeopleCert.
  • Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
  • AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here. 
ITIL-ATO@ AGILEPM HUB
PRINCE2-ATO@ AGILEPM HUB
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
PRINCE2® and PRINCE2 Agile® are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) for ITIL® and PRINCE2® in Hong Kong.
Check our profile page here https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171
Don't hesitate

Start Your Learning Now!

Frequently asked questions

How long will I have access to the eLearning?

You’ll have 12 months of access to the eLearning platform from the date of activation.

When will I get access to the eLearning content?

You will receive access to the eLearning platform immediately after enrollment.

How do I take the exam?

This eLearning package includes an official exam voucher that allows you to schedule and take your online proctored exam at a time that suits you.

How is the exam conducted?

The official PeopleCert ITIL® Transformation (Version 5) exam is:
  • Online proctored (available anytime, anywhere)
  • 40 multiple-choice questions
  • 90 minutes (non-native English speakers receive an extra 25%, i.e. 113 minutes)
  • Open book (Official eBook and Scenario Booklet)
  • Passing score: 70%

What is the prerequisite for this course?

ITIL® Foundation (Version 5) or ITIL 4 Foundation certification is required. Candidates must also complete accredited training from an ATO or via accredited eLearning before sitting the exam. If you don't have a Foundation certification yet, you can take the ITIL® Foundation (Version 5) course or, if you already hold ITIL 4 Foundation, you can proceed directly.

 Will I receive a certificate?

Yes! Upon passing the exam, you will receive an official ITIL® Transformation (Version 5) certificate issued by PeopleCert.

Does the ITIL® Transformation certification expire?

All PeopleCert Global Best Practice certifications need to be renewed after 3 years. You can renew by passing any ITIL® exam (which extends all ITIL certifications for three years) or by collecting CPD points through PeopleCert Plus Membership.

Can I upgrade to the live instructor-led version later?

Yes! You can upgrade to the Live Instructor-Led Certification Training anytime by paying the difference in course fees (before your exam voucher is issued).

Do you offer group or corporate training?

Yes, we offer customized training options for teams and organizations, with flexible delivery formats and group discounts.

Is AGILEPM HUB an accredited provider?

Yes, AGILEPM HUB is PeopleCert Accredited Training Organization (ATO).

Any Questions? Feel Free to Reach out!

Created with