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ITIL® Managing Professional Transition (MPT) (Version 5)– Live Instructor-Led Training

The fast-track route for experienced ITIL professionals to transition to ITIL (Version 5). Designed exclusively for ITIL 4 Managing Professional, ITIL 4 Master, and ITIL v3 Expert holders, this intensive 5-day training consolidates key concepts from ITIL Product, ITIL Service, and ITIL Experience — plus ITIL Transformation. Delivered live by a PeopleCert Accredited Training Organization (ATO), this interactive, instructor-led course includes official PeopleCert eBooks, Learner Kit, exam vouchers, practice questions, and real-time coaching.

Training format:

Delivery: Live Instructor-Led (virtual or in-person)
Duration: 5 days
Format: Interactive lectures, group discussions, quizzes, and mock exam practice
Language: English

What is included:

Official PeopleCert ITIL® Product (Version 5), Service (Version 5), Experience (Version 5) and Transformation (Version 5) eBooks
Official Learner Kit
Two exam vouchers: Product/Service/Experience exam + Transformation exam (online proctored)
Practice questions and quizzes
Access to learner community & Instructor Q&A forum
Instructor guidance and exam preparation

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Training Schedule

Explore the full ITIL® Managing Professional Transition (Version 5) certification guide — including training formats, exam details, prerequisites, certification pathway, and FAQs — before you enroll.

Description

ITIL® Managing Professional Transition (Version 5) Live Instructor-Led Training is a fast-track transition module for experienced ITIL professionals. It consolidates key concepts from three ITIL (Version 5) modules — ITIL Product, ITIL Service, and ITIL Experience — and also covers ITIL Transformation, enabling you to achieve the ITIL Managing Professional (Version 5) designation without completing all individual modules.

Through interactive sessions, real-world examples, and guided discussions you will learn the full ITIL Product and Service Lifecycle from both product and service perspectives, experience management concepts including stakeholder journeys and experience capture, the ITIL Transformation Model with its layers, stages, and patterns, AI governance, and ITIL integration with PRINCE2 and DevOps.

This course prepares you for the official ITIL® Managing Professional Transition (Version 5) certification exam, recognized globally by employers and organizations.

ITIL® Managing Professional Transition (Version 5) is a transition module designed for candidates who hold either the ITIL 4 Managing Professional, ITIL 4 Master or ITIL v3 Expert designation. It provides a fast-track route for experienced ITIL professionals to transition to ITIL (Version 5) without completing all modules individually.

This intensive training consolidates key concepts from three ITIL (Version 5) modules:

ITIL Product (Version 5) — guidance for organizations involved in the creation and continual improvement of digital products across the digital product and service lifecycle
ITIL Service (Version 5) — how organizations design, build, deliver, support, and continually improve services to create value for stakeholders
ITIL Experience (Version 5) — integrating human experience into the design and delivery of digital products and services, recognizing that how services are perceived, trusted, and engaged with directly influences the value they create
The training also covers ITIL Transformation concepts, as the ITIL® Transformation (Version 5) exam is required alongside the MPT exam to achieve the full ITIL Managing Professional (Version 5) designation.

This is the most efficient pathway for experienced ITIL professionals to upgrade their credentials to ITIL (Version 5).

Topics Included

Module 1: Introduction to ITIL Product, Service and Experience

Key concepts of ITIL (Guiding Principles, Products and Services, Product and Service Lifecycle, Four Dimensions, ITIL Value System)
Introduction to the new ITIL models
Key concepts of digital products, digital services, and their characteristics
How digital products and services create value through service offerings

Module 2: The ITIL Product and Service Lifecycle Management Activities

All 8 lifecycle management activities from both product and service perspectives: discover, design, acquire, build, transition, operate, deliver, support
Purpose, scope, steps, roles, outputs, CSFs, and metrics for each activity
Benefits and challenges from product vendor and service provider perspectives

Module 3: Managing the ITIL Product and Service Lifecycle

Operating models and how they distribute responsibilities
Product vendor and service provider value streams
How value streams integrate lifecycle stages
Organizational structures supporting successful product and service management
Value stream mapping and management

Module 4: ITIL Experience

The ITIL Experience Model and its components
Experience stakeholders: consumer and provider roles, tensions
Experience and the ITIL Four Dimensions
Experience in the Product and Service Lifecycle — experience moments, functional and relational interactions
Capturing experience: evidence, signals, data quality, the four experience domains
Service journeys: relationships, agreements, the seven journey steps
Consumer and provider stakeholder journeys, concerns, and anti-patterns
Digital experience improvement: notice–interpret–hypothesize–experiment loop

Module 5: ITIL Transformation

The ITIL Transformation Model: layers, stages, patterns, and contexts
Transformation patterns: initiation, governance, and execution
End-to-end transformation examples
Measurement, tools, learning, and synthesis

Module 6: ITIL and AI

The ITIL AI Capability Model
How AI governance supports experience, product management, service management, and transformation
AI and automation in methods and tools

Module 7: ITIL and Other Frameworks

ITIL and DevOps: complementary practices across the lifecycle
ITIL and PRINCE2: complementary lifecycle and project management
Why project management is important in ITIL

Official PeopleCert ITIL® Product (Version 5), Service (Version 5), Experience (Version 5) and Transformation (Version 5) eBooks
Official Learner Kit
Two exam vouchers: Product/Service/Experience exam + Transformation exam (online proctored)
Practice questions
Instructor guidance and exam preparation
Group activities & discussions
Real-time coaching & feedback
You can reschedule or change your training cohort before your exam voucher is issued
Access to learner community
Access to the Instructor Q&A forum

Choose Your Training Format

Option 1 – Self-Paced eLearning

💻 Learn anytime, at your own pace

Self-paced e-Learning
eBooks
Exam vouchers
Learner Kit
Practice Exam Questions
12 months access to eLearning
Access to learner community
Access to the Instructor Q&A forum

Option 2 – Live Training (Instructor-Led)

🎓 Interactive, coaching-focused experience

5 Day Intensive Training
eBooks
Exam Vouchers
Learner Kit
Practice Exam Questions
Group activities & discussions
Real-time coaching & feedback
You can reschedule or change your training cohort before your exam voucher is issued
Access to learner community
Access to the Instructor Q&A forum

Option 3 – Corporate Training

🏢 Tailored programs for teams and organizations

Customized delivery format (eLearning, virtual or in-person)
Flexible scheduling to suit your team’s availability
Official eBooks, Learner Kit, and Exam Vouchers included
Practice Exam Questions
Interactive workshops with real-world case studies
Focus on aligning ITIL® practices with your business goals
Group discounts available
Access to learner community
Access to the Instructor Q&A forum

Looking for other ITIL Managing Professional Modules?

Why Learn with AGILEPM HUB?

Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
High success rate – 95% of learners say our ITIL® training improved their job performance.
Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL® certification objectives.
Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
AGILEPM HUB is Accredited Training Organization by PeopleCert.
Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here.

Meet the instructor

Aray Kaken

ITIL® Master | PeopleCert Ambassador | Accredited Trainer (Scaled Agile, ICAgile, PMI, PeopleCert)
Aray Kaken is an experienced Agile and Service Management trainer and consultant who has delivered Agile, DevOps, and IT Service Management training to more than 500 professionals across leading global organizations, including Barclays Bank, Lloyds Bank, Cathay Pacific, Costa Coffee, Chanel, and others.
As a PeopleCert Ambassador and ITIL 4 Master, Aray brings deep expertise in modern service management, digital transformation, and enterprise agility. His sessions are known for being practical, engaging, and results-driven, helping learners not only pass certification exams but also apply ITIL® principles effectively in real-world environments.
Expect clear explanations, relatable examples, and practical frameworks that make ITIL® concepts come alive—guided by an instructor who’s passionate about helping professionals build confidence and deliver measurable impact.

Patrick Jones - Course author

Don't hesitate

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Frequently asked questions

What is the ITIL® Managing Professional Transition (Version 5)

A fast-track transition module for ITIL 4 Managing Professional, ITIL 4 Master, or ITIL v3 Expert holders to transition to ITIL (Version 5) without completing all individual modules. It consolidates key concepts from ITIL Product, ITIL Service, and ITIL Experience, plus covers ITIL Transformation.

Who is eligible for the Managing Professional Transition?

You must hold the ITIL 4 Managing Professional designation, the ITIL 4 Master designation, or the ITIL v3 Expert designation. ITIL 4 Master holders can use this route to transition to ITIL Master (Version 5). This module is not available to candidates without one of these existing designations.

What is included in the training package?

Each enrollment includes:

Official PeopleCert ITIL® Product (Version 5), Service (Version 5), Experience (Version 5) and Transformation (Version 5) eBooks
Official Learner Kit
Two exam vouchers: Product/Service/Experience exam + Transformation exam (online proctored)
Practice questions
Instructor guidance and exam preparation
Group activities & discussions
Real-time coaching & feedback
You can reschedule or change your training cohort before your exam voucher is issued
Access to learner community
Access to the Instructor Q&A forum

(Note: Learners can reschedule or change cohorts before the exam voucher is issued.)

Who delivers the training?

All sessions are delivered by certified ITIL® trainers with extensive experience in digital product and service management and real-world implementation of ITIL® practices.

How many exams are required for ITIL MPT?

Two exams are required. Exam 1 covers Product, Service, and Experience (60 questions, 120 minutes). Exam 2 covers Transformation (40 questions, 90 minutes). Both are open book with a 70% pass mark.

Are the ITIL MPT exams open book?

Yes. For Exam 1, you may use the official ITIL Product, Service, and Experience eBooks. For Exam 2, you may use the official Transformation eBook and Scenario Booklet. Both exams are scenario-based.

What designation do I achieve after passing both exams?

Upon passing both exams, you achieve the ITIL Managing Professional (Version 5) designation. If you hold ITIL 4 Master, then you will also receive ITIL Master (Version 5) designation.

Does this help me achieve ITIL Master (Version 5)?

Yes. For ITIL 4 Master holders, completing the Managing Professional Transition and passing both exams provides the pathway to ITIL Master (Version 5) — the highest level of ITIL achievement.

Can I reschedule my training date?

Yes, you can reschedule or change your training cohort before your exam voucher is issued. Once the voucher is issued, changes are no longer possible.

Do you offer group or corporate training?

Yes, we offer customized training options for teams and organizations, with flexible delivery formats and group discounts.

Is AGILEPM HUB an accredited provider?

Yes, AGILEPM HUB is PeopleCert Accredited Training Organization (ATO).

Advance your career with flexible, practice-driven training in Product Management, Product Ownership, Service Management, and Project Leadership

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Connect with us

AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) for ITIL® and PRINCE2® in Hong Kong.
You can check our profile page: https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171