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ITIL® Managing Professional Transition (MPT) (Version 5) – Self-Paced eLearning

The fastest route to ITIL (Version 5) for experienced ITIL professionals. Designed exclusively for ITIL 4 Managing Professional, ITIL 4 Master, and ITIL v3 Expert holders, this self-paced programme consolidates key concepts from ITIL Product, ITIL Service, ITIL Experience, and ITIL Transformation into one comprehensive transition course. Complete two exams and achieve the ITIL Managing Professional (Version 5) designation — or progress to ITIL Master (Version 5). Delivered by a PeopleCert Accredited Training Organization (ATO).

Includes:

Structured eLearning content
Official PeopleCert ITIL® Product (Version 5), Service (Version 5), Experience (Version 5) and Transformation (Version 5) eBooks
Official Learner Kit
Two exam vouchers: Product/Service/Experience exam + Transformation exam (online proctored)
Practice questions and quizzes
Access to learner community & Instructor Q&A forum
12-month access to the eLearning platform

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Explore the full ITIL® Managing Professional Transition (Version 5) certification guide — including training formats, exam details, prerequisites, certification pathway, and FAQs — before you enroll.

Description

ITIL® Managing Professional Transition (Version 5) eLearning course is a fast-track transition module for experienced ITIL professionals. It consolidates key concepts from three ITIL (Version 5) modules — ITIL Product, ITIL Service, and ITIL Experience — and also covers ITIL Transformation, enabling you to achieve the ITIL Managing Professional (Version 5) designation without completing all individual modules.

This flexible, self-paced programme covers the full ITIL Product and Service Lifecycle from both product and service perspectives, experience management concepts including stakeholder journeys and experience capture, the ITIL Transformation Model with its layers, stages, and patterns, AI governance, and ITIL integration with PRINCE2 and DevOps.

You'll study at your own pace while covering all concepts required to confidently prepare for both official exams, recognized globally by employers and organizations.

ITIL® Managing Professional Transition (Version 5) is a transition module designed for candidates who hold either the ITIL 4 Managing Professional, ITIL 4 Master or ITIL v3 Expert designation. It provides a fast-track route for experienced ITIL professionals to transition to ITIL (Version 5) without completing all modules individually.

This intensive training consolidates key concepts from three ITIL (Version 5) modules:

ITIL Product (Version 5) — guidance for organizations involved in the creation and continual improvement of digital products across the digital product and service lifecycle
ITIL Service (Version 5) — how organizations design, build, deliver, support, and continually improve services to create value for stakeholders
ITIL Experience (Version 5) — integrating human experience into the design and delivery of digital products and services, recognizing that how services are perceived, trusted, and engaged with directly influences the value they create
The training also covers ITIL Transformation concepts, as the ITIL® Transformation (Version 5) exam is required alongside the MPT exam to achieve the full ITIL Managing Professional (Version 5) designation.

This is the most efficient pathway for experienced ITIL professionals to upgrade their credentials to ITIL (Version 5).

Topics Included

Module 1: Introduction to ITIL Product, Service and Experience

Key concepts of ITIL (Guiding Principles, Products and Services, Product and Service Lifecycle, Four Dimensions, ITIL Value System)
Introduction to the new ITIL models
Key concepts of digital products, digital services, and their characteristics
How digital products and services create value through service offerings

Module 2: The ITIL Product and Service Lifecycle Management Activities

All 8 lifecycle management activities from both product and service perspectives: discover, design, acquire, build, transition, operate, deliver, support
Purpose, scope, steps, roles, outputs, CSFs, and metrics for each activity
Benefits and challenges from product vendor and service provider perspectives

Module 3: Managing the ITIL Product and Service Lifecycle

Operating models and how they distribute responsibilities
Product vendor and service provider value streams
How value streams integrate lifecycle stages
Organizational structures supporting successful product and service management
Value stream mapping and management

Module 4: ITIL Experience

The ITIL Experience Model and its components
Experience stakeholders: consumer and provider roles, tensions
Experience and the ITIL Four Dimensions
Experience in the Product and Service Lifecycle — experience moments, functional and relational interactions
Capturing experience: evidence, signals, data quality, the four experience domains
Service journeys: relationships, agreements, the seven journey steps
Consumer and provider stakeholder journeys, concerns, and anti-patterns
Digital experience improvement: notice–interpret–hypothesize–experiment loop

Module 5: ITIL Transformation

The ITIL Transformation Model: layers, stages, patterns, and contexts
Transformation patterns: initiation, governance, and execution
End-to-end transformation examples
Measurement, tools, learning, and synthesis

Module 6: ITIL and AI

The ITIL AI Capability Model
How AI governance supports experience, product management, service management, and transformation
AI and automation in methods and tools

Module 7: ITIL and Other Frameworks

ITIL and DevOps: complementary practices across the lifecycle
ITIL and PRINCE2: complementary lifecycle and project management
Why project management is important in ITIL

Choose Your Training Format

Option 1 – Self-Paced eLearning

💻 Learn anytime, at your own pace

Self-paced e-Learning
eBooks
Exam vouchers
Learner Kit
Practice Exam Questions
12 months access to eLearning
Access to learner community
Access to the Instructor Q&A forum

Option 2 – Live Training (Instructor-Led)

🎓 Interactive, coaching-focused experience

5 Day Intensive Training
eBooks
Exam Vouchers
Learner Kit
Practice Exam Questions
Group activities & discussions
Real-time coaching & feedback
You can reschedule or change your training cohort before your exam voucher is issued
Access to learner community
Access to the Instructor Q&A forum

Option 3 – Corporate Training

🏢 Tailored programs for teams and organizations

Customized delivery format (eLearning, virtual or in-person)
Flexible scheduling to suit your team’s availability
Official eBooks, Learner Kit, and Exam Vouchers included
Practice Exam Questions
Interactive workshops with real-world case studies
Focus on aligning ITIL® practices with your business goals
Group discounts available
Access to learner community
Access to the Instructor Q&A forum

Looking for other ITIL Managing Professional Modules?

Prefer Live Training?
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Content Structure

To receive your official PeopleCert Exam Vouchers, please complete the “Voucher Request” form located inside this eLearning course.
Once you submit your details, our team will manually order your Exam Voucher Codes from PeopleCert.
You will receive your Exam Voucher Codes via email from passport@peoplecert.org within 24 hours (Monday to Friday, during Hong Kong official working hours, excluding HK public holidays).
Please check your SPAM/Junk folder and ensure you provided a valid email address if you haven’t received the email within this timeframe.
The Exam Voucher Code is valid for 12 months from the date of issue.
Refunds are not available after exam voucher is issued.

Why Learn with AGILEPM HUB?

Expert-led training – Learn from ITIL®-certified trainers with years of experience delivering accredited ITIL® programs.
Proven results – Learners achieve an average pass mark of 92% in the official ITIL® Foundation exam.
High success rate – 95% of learners say our ITIL® training improved their job performance.
Exceptional trainer quality – 94% quality rating for trainer knowledge and delivery.
Comprehensive materials – Official eBook, Learner Kit, and practice exams aligned with ITIL® certification objectives.
Flexible learning options – Choose between live instructor-led sessions or self-paced eLearning.
AGILEPM HUB is Accredited Training Organization by PeopleCert.
Competitive pricing – High-quality, affordable certification training trusted by professionals worldwide.
AGILEPM HUB is accredited to deliver all ITIL® training programs. Reach out to us if you can't find them here.

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Frequently asked questions

What is the ITIL® Managing Professional Transition (Version 5)

A fast-track transition module for ITIL 4 Managing Professional, ITIL 4 Master, or ITIL v3 Expert holders to transition to ITIL (Version 5) without completing all individual modules. It consolidates key concepts from ITIL Product, ITIL Service, and ITIL Experience, plus covers ITIL Transformation.

Who is eligible for the Managing Professional Transition?

You must hold the ITIL 4 Managing Professional designation, the ITIL 4 Master designation, or the ITIL v3 Expert designation. ITIL 4 Master holders can use this route to transition to ITIL Master (Version 5). This module is not available to candidates without one of these existing designations.

How many exams are required for ITIL MPT?

Two exams are required. Exam 1 covers Product, Service, and Experience (60 questions, 120 minutes). Exam 2 covers Transformation (40 questions, 90 minutes). Both are open book with a 70% pass mark.

Are the ITIL MPT exams open book?

Yes. For Exam 1, you may use the official ITIL Product, Service, and Experience eBooks. For Exam 2, you may use the official Transformation eBook and Scenario Booklet. Both exams are scenario-based.

What designation do I achieve after passing both exams?

Upon passing both exams, you achieve the ITIL Managing Professional (Version 5) designation. If you hold ITIL 4 Master, then you will also receive ITIL Master (Version 5) designation.

Does this help me achieve ITIL Master (Version 5)?

Yes. For ITIL 4 Master holders, completing the Managing Professional Transition and passing both exams provides the pathway to ITIL Master (Version 5) — the highest level of ITIL achievement.

How long will I have access to the eLearning?

You’ll have 12 months of access to the eLearning platform from the date of activation.

When will I get access to the eLearning content?

This is a pre-order. eLearning content will be available on the release date. You will receive an email notification when access is enabled.

How do I take the exams?

This eLearning package includes official exam vouchers that allows you to schedule and take your online proctored exams at a time that suits you.

Can I upgrade to the live instructor-led version later?

Yes! You can upgrade to the Live Instructor-Led Certification Training anytime by paying the difference in course fees (before your exam voucher is issued).

Do you offer group or corporate training?

Yes, we offer customized training options for teams and organizations, with flexible delivery formats and group discounts.

Is AGILEPM HUB an accredited provider?

Yes, AGILEPM HUB is PeopleCert Accredited Training Organization (ATO).

Advance your career with flexible, practice-driven training in Product Management, Product Ownership, Service Management, and Project Leadership

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Connect with us

AGILEPM HUB is a PeopleCert Accredited Training Organization (ATO) for ITIL® and PRINCE2® in Hong Kong.
You can check our profile page: https://www.peoplecert.org/ways-to-get-certified/ato/agilepm-hub-2762171

ITIL® Managing Professional Transition (MPT) (Version 5) – Self-Paced eLearning

ITIL® Managing Professional Transition (Version 5) — Everything You Need to Know

Description

ITIL® Managing Professional Transition (Version 5) and the ITIL Qualification Scheme

Topics Included

Training Format

What's Included